Service Connect

Enhance your customer support with a cutting-edge multi-channel solution via Be My Eyes app, driving innovation and accessibility for a loyal customer base.
Service Connect, part of the Accessible Customer Service suite, is a multi-channel solution for accessible support, help and service desks.

Accessed through the Be My Eyes app, it is available to our community of over 600,000 blind or low-vision users for organizations looking to provide the highest levels of innovation and accessible customer experiences, that dramatically boosts customer loyalty, and reduces the costs of providing accessible customer service desks.

Available through the Service Directory via subscription, Service Connect combines the power of Service AI – with its context-specific image-to-text interpreter – with visual connection of service calls to service-center agents via a one-way video and two-way audio call. Service Connect allows the service agent to see through the lens of the user’s mobile device, via a dedicated Agent App. The Agent and manager App can be used standalone, from a browser, or integrated into major call-center and CX platforms.

Service Connect includes a range of service provider-side tools for the agents and agent managers to effectively handle inbound requests, as well as integrate with their chosen CX platform software.

Agent app

Direct, flexible connectivity

Your support team can answer calls and support low-vision customers through live video.
Desktop computer depicting the Be My Eyes Agent web app interface with the call inbox screen. The phone next to the computer depicting Be My Eyes video call.

Manager app

Get insights and monitor key metrics

Cloud-based web application software includes support management tools and administrative dashboard.

Access important metrics of call success rates, average waiting times and customer feedback. By helping your customers you can gather actionable insight into your customer journey.
Desktop computer depicting the Be My Eyes Manager web app interface with the dashboard screen.
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