Making Banking More Accessible and More Secure for Blind and Low-Vision Customers Be My Eyes has 1.1M blind and low-vision users, and every day many of them call volunteers for help with statements, cards, ATMs and more. Our Customer Accessibility Suite gives them a secure way to get that help from your bank instead. Request a FREE Demo Trusted by NatWest and other leading brands Source: RNIB research, 2022 For many blind and low-vision people, managing money independently is still out of reach. 50%+ are dissatisfied with their bank’s accessibility Only 44% can manage their own money independently 41% received no accessible information even after asking for it Why Be My Eyes for Banking? Banking is built on visual information: verification codes, letters, ATMs and more. If a customer can’t see them, they ask someone else for help – normal security circumvented. The behavior With no accessible alternative, your blind and low-vision customers rely on outside help to manage their money. The exposure Card numbers, account details and one-time passcodes shared with others put your customers at risk and by extension, your bank. The fix Be My Eyes provides you with the tools needed to assist your blind and low-vision customers at the point of need. All delivered in a secure and trusted way. Example Use Cases Card Support ✓ Identifying debit and credit cards ✓ Reading card numbers ✓ Activating a new card ✓ Understanding replacement card letters ✓ Finding information on cards and packaging Banking Correspondence ✓ Reviewing statements ✓ Understanding letters and notifications ✓ Checking payment information ✓ Understanding account updates ATM and Transaction Support ✓ Completing ATM transactions ✓ Verifying transactions ✓ Reading receipts ✓ Checking balances Check Assistance ✓ Making sure the written and numeric amounts match ✓ Confirming the payee name and date ✓ Endorsing and filling out a check for deposit ✓ Depositing a check by mobile or at an ATM Point of Sale Assistance ✓ Finding their way around touchscreen payment terminals ✓ Confirming the amount before paying ✓ Choosing a payment option, such as tap or chip ✓ Deciding whether to add a tip Digital Banking Support ✓ Navigating online banking platforms ✓ Setting up mobile banking apps ✓ Understanding error messages Give your customers a secure way to reach you See how Be My Eyes helps your bank support blind and low-vision customers safely, on your terms. Book a Free Demo See it in Action Your browser does not support the video tag. What We Offer Products and Services That Make an Impact in Banking Service Directory List your bank in the Be My Eyes Directory and give blind and low-vision customers a direct line to your own support team. Your phone number, hours and languages sit in one place, so they can reach you in a tap instead of searching online for the right number. Learn More Service Stream Customers call your usual support line. When your agent thinks seeing the issue would resolve it faster, they send a secure link in one tap and the call becomes a live video session in the customer’s browser. It shortens calls and cuts back-and-forth, and works as a widget in your existing CX platform, with no new number or app required. Learn More Service Connect Customers connect with your bank directly from the Be My Eyes app, instantly starting a one-way video, two-way audio call. Your agents can then help with statements, cards, ATM screens and more, backed by call analytics. Learn More Built for Banks Here’s why leading banking brands are trusting and integrating Be My Eyes into their customer support: The largest community of blind and low-vision users Trusted by global banking brands and accessibility leaders Supports compliance with accessibility regulations Call analytics and dashboards to track trends and improve service All visual sessions are fully encrypted A partnership story your marketing team will want to tell See Be My Eyes in Action Ready to deliver truly accessible banking experiences? Book your FREE demo today and see Be My Eyes for Business in action.
The behavior With no accessible alternative, your blind and low-vision customers rely on outside help to manage their money.
The exposure Card numbers, account details and one-time passcodes shared with others put your customers at risk and by extension, your bank.
The fix Be My Eyes provides you with the tools needed to assist your blind and low-vision customers at the point of need. All delivered in a secure and trusted way.
Card Support ✓ Identifying debit and credit cards ✓ Reading card numbers ✓ Activating a new card ✓ Understanding replacement card letters ✓ Finding information on cards and packaging
Banking Correspondence ✓ Reviewing statements ✓ Understanding letters and notifications ✓ Checking payment information ✓ Understanding account updates
ATM and Transaction Support ✓ Completing ATM transactions ✓ Verifying transactions ✓ Reading receipts ✓ Checking balances
Check Assistance ✓ Making sure the written and numeric amounts match ✓ Confirming the payee name and date ✓ Endorsing and filling out a check for deposit ✓ Depositing a check by mobile or at an ATM
Point of Sale Assistance ✓ Finding their way around touchscreen payment terminals ✓ Confirming the amount before paying ✓ Choosing a payment option, such as tap or chip ✓ Deciding whether to add a tip
Digital Banking Support ✓ Navigating online banking platforms ✓ Setting up mobile banking apps ✓ Understanding error messages
Service Directory List your bank in the Be My Eyes Directory and give blind and low-vision customers a direct line to your own support team. Your phone number, hours and languages sit in one place, so they can reach you in a tap instead of searching online for the right number. Learn More
Service Stream Customers call your usual support line. When your agent thinks seeing the issue would resolve it faster, they send a secure link in one tap and the call becomes a live video session in the customer’s browser. It shortens calls and cuts back-and-forth, and works as a widget in your existing CX platform, with no new number or app required. Learn More
Service Connect Customers connect with your bank directly from the Be My Eyes app, instantly starting a one-way video, two-way audio call. Your agents can then help with statements, cards, ATM screens and more, backed by call analytics. Learn More
