Making Hotels and Accommodation Accessible A great guest experience is about creating memorable, welcoming experiences for every guest. But for blind and low-vision travelers, what should be seamless often comes with invisible obstacles. With Be My Eyes, your hotel, resort, or accommodation business can break down these barriers and provide guests with the autonomy and support they deserve. Request a FREE Demo Why Be My Eyes for Hotels and Accommodation? Be My Eyes helps hotel, resort and accommodation businesses become truly inclusive by combining AI-powered visual support with real-time help from your team, transforming the guest experience into one that’s easy, intuitive, and empowering. Partnering with Be My Eyes connects your brand with a global network of over 1 million blind and low-vision travelers who are ready to book with accessible hospitality brands. Example Use Cases Bookings Assist guests in using booking engines, confirming reservations, and accessing special accommodations or loyalty programs independently. Check-In Reduce front desk bottlenecks by enabling guests to connect with your staff through remote, on-demand visual guidance for check-in desks, ID checks, keycard pickup, or locating their room. In-Room Help guests operate thermostats, entertainment systems, room controls, and appliances through real-time AI assistance or live video support. Locating Amenities Provide guidance through hotel facilities, explain wayfinding signage, read menus, or support access to amenities like spas, pools, restaurants, and conference centers. Billing Ensure billing processes are fully accessible and understandable with visual help for statements and digital payments. What We Offer Products and Services That Make an Impact for Hotels and Accommodation Service Connect Allows guests to connect with staff via one-way video and two-way audio. Your team can see exactly what the guest sees and guide them step-by-step through any issue. Learn More Service AI Offer guests instant, AI-powered visual assistance to navigate digital menus, room features, hotel layouts, and more. Learn More Service Stream Makes it easy for your customer support agents to turn any guest service call into a video stream for faster, more accessible support. Learn More Why Choose Be My Eyes Here’s why leading hotel and accommodation businesses trust and integrate Be My Eyes into their services: Available in 180+ languages and 150+ countries The largest community of blind and low-vision users in the world Trusted by global hotel groups and accessibility leaders Advanced AI Easy integration with existing systems 9.9% spending increase among travelers whose accessibility needs are met The Numbers All eyes on your ROI? Save time and money with Be My Eyes Download our Free Guide: The Business Case for Accessibility Up to 90% Requests solved automatically Typically 67% Reduction in fix time 5% Increase in customer satisfaction 75% Increase in capacity Hilton & Be My Eyes Hilton partners with Be My Eyes to expand accessible guest services. Through Service AI and Service Connect, blind and low-vision travelers received real-time assistance navigating hotel amenities, room features, and check-in processes. This leads to faster issue resolution, higher guest satisfaction scores, and a stronger brand reputation for inclusivity. Learn More Trusted by See Be My Eyes in Action Deliver truly accessible hospitality experiences that set your brand apart. Book your FREE demo today and start welcoming every guest with confidence.
Bookings Assist guests in using booking engines, confirming reservations, and accessing special accommodations or loyalty programs independently.
Check-In Reduce front desk bottlenecks by enabling guests to connect with your staff through remote, on-demand visual guidance for check-in desks, ID checks, keycard pickup, or locating their room.
In-Room Help guests operate thermostats, entertainment systems, room controls, and appliances through real-time AI assistance or live video support.
Locating Amenities Provide guidance through hotel facilities, explain wayfinding signage, read menus, or support access to amenities like spas, pools, restaurants, and conference centers.
Billing Ensure billing processes are fully accessible and understandable with visual help for statements and digital payments.
Service Connect Allows guests to connect with staff via one-way video and two-way audio. Your team can see exactly what the guest sees and guide them step-by-step through any issue. Learn More
Service AI Offer guests instant, AI-powered visual assistance to navigate digital menus, room features, hotel layouts, and more. Learn More
Service Stream Makes it easy for your customer support agents to turn any guest service call into a video stream for faster, more accessible support. Learn More
