Deliver exceptional service to every customer The Customer Accessibility Suite gives businesses and government organizations the tools to better connect with customers who are blind or have low vision. Three flexible ways to partner with Be My Eyes — start where you are, and grow into a fully accessible service when you’re ready. Explore Our Solutions Request a Demo Picture of service user A man with a beard, glasses, and headset smiles at a computer screen. Generated with Be My AI. The Suite Accessible customer service, your way Service Directory A branded home for your organization inside the Be My Eyes app, live in hours. Blind and low-vision customers find your support number where they already look for help. A quick brand win and a real step towards accessible support. Add our optional Service AI assistant to answer common questions around the clock. Learn More Service Stream When a problem is easier to show than explain, your agent sends a secure link and the customer's camera does the rest. No new number, no platform swap. Helps anyone who needs visual help, not only blind and low-vision customers, with optional AI triage to resolve simple requests before they reach an agent. Learn More Service Connect Fully accessible support using one-way video, two way audio. Starting the instant a Be My Eyes user calls your profile, your agents see what your customer sees from the very first second. Pair it with our optional Service AI agent that handles routine requests and hands over to your team with full context. Learn More Trusted by Which option is right for you? Scroll sideways to compare all three options → Comparison of the three ways to partner with Be My Eyes: Service Directory, Service Stream and Service Connect Feature Service Directory Service Stream Service Connect What it is A branded profile in the Be My Eyes app Live video added to the calls you already take Live video from the first second of contact How customers reach you Your support number, listed in the app Your usual support line — no app needed Calling your profile in the app Integration None One lightweight widget Be My Eyes CX platform Security review None Light-touch Full Time to launch Hours Days Weeks Best for Getting visible to blind and low-vision customers fast Teams on an existing phone or CX platform Organizations that want our flagship experience AI assistant add-on Available Available Available Find out more Explore Service Directory Explore Service Stream Explore Service Connect Every option works on its own, and you can add another whenever you’re ready. Our AI assistant can be added to any of them. Not sure where to start? Talk to our team and we’ll help you find the right fit. Why Now? Why accessible service can't wait It's the law With regulations that have real teeth, such as the European Accessibility Act that requires accessible customer support, you run the risk of fines and reputational damage if you don't act now. Lower handling time Visual context can solve in minutes what can otherwise take hours to do over voice alone. Higher first-call resolution Agents get the exact visual context they need to resolve the issue first time. Fix more faults first time without the cost of sending an engineer out. Loyalty that compounds Being visibly accessible builds loyalty with the millions of people who use Be My Eyes — and everyone who cares about them. The Visual Service Gap Troubleshooting a router, finding a check-in desk or reading a serial number is simple — until your customer can’t see it. The moment an agent asks “What do you see?”, the conversation breaks down. The cost shows up everywhere: longer handle times, more escalations, and a group of customers who feel overlooked. Workplace AI feature image A woman with dark hair sits at a desk, smiling, with a potted plant in the blurred background. You don't have to buy it all at once Accessible service shouldn’t take 18 months. Adding an accessibility solution often turns into a long project: a new platform to vet, security reviews, IT and procurement sign-off, and no single owner. So we built three ways to partner that each work on their own. Pick your starting point — and grow into the next one when you’re ready. Find The Right Fit Request a Demo Workplace AI feature image A woman with dark hair sits at a desk, smiling, with a potted plant in the blurred background. Case Studies Discover how Microsoft transformed its Disability Answer Desk by integrating Be My Eyes’ real-time video and AI support, empowering blind and low-vision users to resolve tech issues faster and more efficiently. Read the Case Study Case Studies Sky Ireland partners with Be My Eyes to provide free, real-time visual support for blind and low-vision customers. Through the Be My Eyes app, Sky customers can connect directly with Accessibility Advisors via live video, receiving the help they need with their Sky services. Read the Case Study Case Studies Amtrak partners with Be My Eyes to introduce live visual support for passengers who are blind or have low vision. What began as a regional pilot has now expanded nationwide, helping travelers move through stations with greater confidence and independence. Read the Case Study Talk to us about accessible customer service Book a demo, get pricing, or ask which option suits your team — our team will get back to you.
Service Directory A branded home for your organization inside the Be My Eyes app, live in hours. Blind and low-vision customers find your support number where they already look for help. A quick brand win and a real step towards accessible support. Add our optional Service AI assistant to answer common questions around the clock. Learn More
Service Stream When a problem is easier to show than explain, your agent sends a secure link and the customer's camera does the rest. No new number, no platform swap. Helps anyone who needs visual help, not only blind and low-vision customers, with optional AI triage to resolve simple requests before they reach an agent. Learn More
Service Connect Fully accessible support using one-way video, two way audio. Starting the instant a Be My Eyes user calls your profile, your agents see what your customer sees from the very first second. Pair it with our optional Service AI agent that handles routine requests and hands over to your team with full context. Learn More
It's the law With regulations that have real teeth, such as the European Accessibility Act that requires accessible customer support, you run the risk of fines and reputational damage if you don't act now.
Lower handling time Visual context can solve in minutes what can otherwise take hours to do over voice alone.
Higher first-call resolution Agents get the exact visual context they need to resolve the issue first time. Fix more faults first time without the cost of sending an engineer out.
Loyalty that compounds Being visibly accessible builds loyalty with the millions of people who use Be My Eyes — and everyone who cares about them.
