Specialized Help

Be My Eyes improves customer support for people who are blind and low-vision

Specialized Help is a new and better way for your company or organization to connect with blind and low-vision customers and provide them with improved, more accessible support.

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MicrosoftGoogleLloyds BankHalifax BankBank of ScotlandHerbal Essences logoProcter & Gamble logo

How Specialized Help works

Too many products, services, and websites are inaccessible for the 253M people who are blind or have a low level of vision. With Specialized Help, your customers can connect with you, have personalized assistance, resolve issues and handle tasks directly via video call.

Company Profile overview

‘Specialized Help’ option presents menu with available companies for the blind or low-vision user.

Company Profile overview

Blind or low-vision user requests assistance in the Be My Eyes app.

Call notification overview

Customer support agent picks up the call.

Call notification overview

Blind or low-vision user receives real-time visual assistance with the task at hand from a company representative.

Company Profiles preview

Customizable Company Profile

Create a company profile with useful information for your customers such as opening hours, company description and supported languages. You can also set specific geographic availability and target the markets in which you operate.

Be My Eyes Dashboard preview

Get insights

Access important metrics of call success rates, average waiting times and customer feedback. By helping your customers you can gather actionable insight into your customer journey.

Key benefits

Improve customer support

Increase customer retention by providing tailored service and improving standards of accessibility.

Receive valuable customer feedback

Each Be My Eyes call is an opportunity for improvement. Increase your awareness of how well things work from an accessibility standpoint and find ways to improve or design more inclusive products and services.

Make your reach more inclusive

The blind and low-vision community has high standards of accessibility. Integrating these standards can improve your receptivity and expand your company or organization’s reach inclusively.

Strengthen your CSR strategy and brand image

Strengthen your brand image towards the blind and low-vision community by joining Be My Eyes’ Specialized Help. Being a part of the platform means taking an innovative step forward and is a chance for your company or organization to contribute to the social good.

Key benefits

Improve customer support

Increase customer retention by providing tailored service and improving standards of accessibility.

Receive valuable customer feedback

Each Be My Eyes call is an opportunity for improvement. Increase your awareness of how well things work from an accessibility standpoint and find ways to improve or design more inclusive products and services.

Make your reach more inclusive

The blind and low-vision community has high standards of accessibility. Integrating these standards can improve your receptivity and expand your company or organization’s reach inclusively.

Strengthen your CSR strategy and brand image

Strengthen your brand image towards the blind and low-vision community by joining Be My Eyes’ Specialized Help. Being a part of the platform means taking an innovative step forward and is a chance for your company or organization to contribute to the social good.

Companies we work with

Microsoft logo
Be My Eyes provides a new and innovative way for our customers to get technical support. With a simple tap, customers can access the Disability Answer Desk from their phone to get the help they need with Microsoft products and services.
Neil Barnett – Director Disability Answer Desk, Microsoft
Neil Barnett Director Disability Answer Desk, Microsoft

Press release

Be My Eyes to offer tech support from Microsoft for customers that are blind or have low vision

Microsoft agents are available through Be My Eyes Specialized Help to users in Australia, Canada, UK, Hong Kong, Ireland, India, Malaysia, New Zealand, the Philippines, Singapore, South Africa and the United States offering assistance in English.

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Microsoft logo
Google’s partnership with Be My Eyes allows people to have direct access to the Google Disability Support team while providing an opportunity for companies and communities to work together on building a more accessible world.
Kyndra LoCoco - Partner and Community Programs Manager, Google
Kyndra LoCoco Partner and Community Programs Manager, Google

Press release

Be My Eyes now offers customer service from Google Disability Support on the Specialized Help platform

Customer support from Google just got a whole lot easier for people who are blind or have a low level of vision. Through the Be My Eyes Specialized Help platform, blind and low-vision users can now connect directly with the Google Disability Support team.

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Lloyds Banking Group logo
Lloyds Banking Group’s partnership with Be My Eyes gives our visually impaired and blind customers access to a trusted colleague who can support them with their banking needs. We are always looking at new innovative ways to support our customers, to make their banking lives safer and easier.
Geoff Mossman - Head of Digital Service Performance
Geoff Mossman Head of Digital Service Performance, Lloyds Banking Group

Press release

Banking breakthrough helps connect blind and visually
impaired customers with their finances

Lloyds Bank, Halifax and Bank of Scotland customers will be able to connect securely with the bank through the Be My Eyes app to provide visual assistance for everyday tasks including explaining bank statements checking and confirming transactions and managing money.

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Procter & Gamble logoHerbal Essences logo
Herbal Essences and P&G’s exciting partnership with Be My Eyes step-changes the way we communicate with our blind and low vision customers. Our customers can learn about our products and make more informed choices both in store or at home. It also allows Herbal Essences and P&G to learn from our customers to design even more accessible products for everyone.
Sam Latif - Capabilities Leader, Procter & Gamble
Sam Latif Company Accessibility Leader, Procter & Gamble

Press release

New pioneering partnership between Herbal Essences and Be My Eyes makes hair care more accessible

Herbal Essences is already front runners within accessible hair care, by making their shampoo and conditioner bottles distinguishable by touch. Now, they are taking the next step by offering Be My Eyes users free, live video support from their hair care experts.

Read more

review

RNIB Tech Talk reviewing the Microsoft Customer Support on the Be My Eyes Specialized Help platform.

review

Blind Abilities: CSUNATC19 - Join Kyndra Lococo from Google, Alexander Hauerslev Jensen and Will Butler, As They Announce Google as the Newest Specialized Help Partner on the Be My Eyes App!

Get Started Today

Sign up for more information about integrating Specialized Help into your customer support center.

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