Welcome to Be My Eyes! Whether or not you are already a part of our community of over 5 million volunteers, we want to welcome you as an official Be My Eyes Support Provider! Here are some things you need to know.
Be My Eyes mobile app is a free app (iOS + Android) that connects those who have vision impairments with supporters in over 150 countries and 180 languages. Users can also connect with a company expert for usability assistance — and that’s where you come in!
Whether you're providing support to consumers (Accessible Customer Service), internally (Be My Eyes for Work) or for an event (Be My Eyes Experiences), you'll be using our assistance software to answer calls and track your engagement on the platform.
Be My Eyes Manager app allows you to access important metrics of call success rates, average waiting times and customer feedback. Customize your company profile, manage your team and gather actionable insight into your customer journey.
1 Access the Be My Eyes Manager app2 Manager vs. Agent - What's the difference?3 Key Features of the Manager App4 How to Best Analyze and Use your Data5How to Market your Be My Eyes Solution to End UsersBe My Eyes Agent web app offers a simple way to receive video calls.
1 Access the Be My Eyes Agent web app2 Setup your headset and microphone3 Managing your availability4 In-call features5Tips for Effective Visual InterpretationIf you are not a full-time call center agent, we recommend logging in as an agent via the Be My Eyes mobile app.
1 Mobile vs. Web App: What's the Difference?2 Using the Mobile AppTo set you off for a good start, we prepared the following training materials.
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