“personal information” is any data or information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular person or household.
When you register for Be My Eyes, we collect:
If you register with us through a third-party account like Facebook or Google, then we will collect the information that you allow us to collect via the controls offered by your account with that provider.
We use the data described above to provide you with our Services. For example, we use the location and language information to connect blind and low-vision users with volunteers that speak their language and are in an appropriate time zone. We do not sell the data described above to third parties.
We record and store video streams and other images (i) to enforce our Terms of Service, (ii) to promote and preserve safety, and (iii) to improve our Services and create new Services. Video streams and images are encrypted for security in transit (when the video is streaming or an image is being sent to Be My Eyes) and when they are being stored.
We may provide recorded video streams or images to other organizations that are performing research or working to develop products and services that may assist blind and low-vision people or other members of the general public. If we do, our agreements will require that the third party:
If you use Be My AI, the images you submit will be processed by our third party artificial intelligence provider.
If your video or image contains personal information - for example you say your name on the video or show mail with your home address - that information will be included in videos or images that we store and use as described above.
You can request deletion of your videos, images, and other data at any time by emailing email@example.com and providing your name, account email address, and a description of the data you want deleted.
When you create a video session using Be My Eyes, you are sharing video (as a blind or low-vision user) and audio (both users) with the person on the other end of the line. Be My Eyes does not and cannot control what information is shared between the two people on a Be My Eyes call, or what either person does with that information, except by enforcing the Restrictions in our Terms of Service and blocking an account from future use if we learn of a violation.
You therefore should always be aware of what information you are sharing on video streams or images and take care not to expose personal information. In addition, here are a few specific ways you can protect the privacy of your information:
When you register for Be My Eyes through our app, we collect:
If you register with Be My Eyes through a third-party account like Facebook or Google, then we will collect the information that you allow us to collect via the controls offered by your account with that provider.
We also collect other kinds of data on our website and while providing Services, as described below.
We collect and store the video streams, images, audio that pass through our Service as part of the normal functioning of the Services.
Our policies for collecting video streams, images, and audio differ for our Accessible CX services as described below under the heading Accessible CX.
These technologies help us learn which areas of our Services are useful and which areas need improvement. You can choose whether to accept cookies and other web technologies by changing the settings on your browser. However, if you choose to disable these functions, your experience using our Services may be diminished and some features may not work as they were intended.
Our goal in using and sharing information is to create better services for blind and low-vision individuals. That includes our Services, of course, but it can also mean, for example, helping other companies develop better image recognition technologies so that blind, low-vision, and sighted users can have more access to information and the world around them. It could also mean sharing information with educational, non-profit, or other organizations to give them a better window into providing services and tools for blind and low-vision individuals.
Here is how we use and share, or not share, the different kinds of information we collect.
Be My Eyes offers blind and low-vision users the ability to access third-party artificial intelligence (“AI”) tools to analyze and describe images and videos that they submit. A third party provides the AI engine powering our AI Service. If you use our AI Service, the images and videos you submit, including any personal information they contain, will be transferred to, processed by, and may be stored by that third party. We will use the information you submit through our AI Service to provide visual assistance Services, including descriptions of the images or videos. For example, if you submit a picture of the inside of your refrigerator, our AI Service can help identify what’s in it. We may also use the information you submit as described under the heading Video Streams and Images, above. Please note the third-party AI provider may also use the images and videos, including any personal information they contain, to help train its AI engine (for example, to recognize more images).
Be My Eyes provides Accessible CX Services that allow blind and low-vision users to connect to customer or employee support for a company that has committed to providing better product, service, or employee support to them. Be My Eyes does not provide any personal information about you to the company receiving your call.
We may participate in interest-based advertising and use third party advertising companies to serve you targeted advertisements based on your Internet browsing history. We permit third party online advertising networks, social media companies, and other third-party services to collect information about your use of our online services over time so that they may play or display ads on our Services, on other websites or services you may use, and on other devices you may use. Typically, though not always, the information used for interest-based advertising is collected through tracking technologies, such as cookies, web beacons, embedded scripts, location-identifying technologies, and similar technology, which recognize the device you are using and collect information, including clickstream information, browser type, time and date you visited the Sites, AdID, precise geolocation and other information. We may share a common account identifier (such as a hashed email address or user ID) with our third-party advertising partners to help identify you across devices. We and our third-party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics, and market research. We may also use services provided by third parties (such as social media platforms) to serve targeted ads to you and others on such platforms. We may do this by providing a hashed version of your email address or other information to the platform provider.
We may engage in the following:
We may also utilize certain forms of display advertising and other advanced features through Google Analytics. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick advertising cookie) or other third-party cookies together to inform, optimize, and display ads based on your past visits to the Services. You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://google.com/ads/preferences, or by visiting NAI’s online resources at http://www.networkadvertising.org/choices.
You may control your information in the following ways:
There are some parts of our Services where we either cannot or do not control the flow of information.
If you have any questions about this Policy, our practices related to this Services, or if you would like to have us remove your information from our database please feel free to contact us at firstname.lastname@example.org.