Making Rail Accessible Want to give your rail organization a competitive and accessible edge? Be My Eyes can help deliver a seamless, independent travel experience for blind and low-vision travelers. Request a FREE Demo Picture of train station Picture of traveler outside airport with suitcase Why Be My Eyes for Rail? Blind and low-vision travelers can face significant barriers when traveling by train. From station information and self-service kiosks to locating platforms, understanding train departure details, and accessing real-time support, Be My Eyes combines AI tools with specialist video support to help remove barriers at key moments. With Be My Eyes, your rail business can deliver a more accessible, confident, and independent passenger experience. Supporting Every Step of the Journey Ticket Machines Provide support when using ticket machines, helping passengers understand on-screen prompts, select tickets, and complete purchases independently. Platforms and Departure Help passengers access platform information, identify the correct train, and understand departure and destination details before boarding. Amenities Enable passengers to locate station services and amenities, including restrooms, waiting areas, shops, and customer service points. Amtrak & Be My Eyes Amtrak uses Be My Eyes to provide on-demand visual support for blind and low-vision passengers across its rail network. Following a successful pilot, the service has expanded to 50 Amtrak stations across the United States, helping more passengers travel independently. Learn More What We Offer Products and services that make an impact in rail Service AI Use image recognition and conversational AI to interpret everything from train information to self-service kiosks. Learn More Service Connect Enable your customer service agents to provide visual help via secure video calls – offering personal, fast, and effective assistance when your customers need it most. Learn More Service Stream Enables agents to turn existing phone calls from blind and low-vision customers into secure live video streams, giving them visual context to resolve issues faster. Learn More Why Choose Be My Eyes Here’s why leading rail organizations trust and integrate Be My Eyes into their services: Available in 180+ languages and 150+ countries The largest community of blind and low-vision users Trusted by global brands and accessibility leaders Advanced AI Easy integration with existing systems The Numbers All eyes on your ROI? Save time and money with Be My Eyes Download our Free Guide: The Business Case for Accessibility Up to 90% Requests solved automatically Typically 67% Reduction in fix time 5% Increase in customer satisfaction 75% Increase in capacity Trusted by See Be My Eyes in Action Be My Eyes gives you the tools to support blind and low-vision travelers with confidence, efficiency, and empathy. Book your FREE demo today.
Ticket Machines Provide support when using ticket machines, helping passengers understand on-screen prompts, select tickets, and complete purchases independently.
Platforms and Departure Help passengers access platform information, identify the correct train, and understand departure and destination details before boarding.
Amenities Enable passengers to locate station services and amenities, including restrooms, waiting areas, shops, and customer service points.
Service AI Use image recognition and conversational AI to interpret everything from train information to self-service kiosks. Learn More
Service Connect Enable your customer service agents to provide visual help via secure video calls – offering personal, fast, and effective assistance when your customers need it most. Learn More
Service Stream Enables agents to turn existing phone calls from blind and low-vision customers into secure live video streams, giving them visual context to resolve issues faster. Learn More
