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Home Blog Be My Eyes and Amtrak Expand Live Visual Support to 151 Stations Nationwide
From October 1, 2026, Be My Eyes live visual support will be available at 151 Amtrak stations across the US.
Be My Eyes
October 1, 2026
That’s 100 new stations, and the second expansion since our partnership began as a 16-station pilot in August 2025. It’s a clear sign of Amtrak’s ongoing commitment to leading the way in accessible rail travel.
Think about everything involved in catching a train.
Checking the departure board. Finding the right platform. Locating the restroom, the ticket counter or the exit. Keeping up with last-minute track change announcements.
Most stations are designed on the assumption that every traveler can take all of that in at a glance. For millions of blind and low-vision travelers, that simply isn’t the case, and it’s exactly why this expansion matters.
Rail should be one of the most independent ways to travel. No driving, no parking, and in many cases you go straight from one city center to another. For people who are blind or have low vision, trains can be a real lifeline, connecting them to work, family, healthcare and everything else life involves.
But stations are built around visual information. Departure boards update constantly, platforms change at short notice, and layouts can be confusing even with perfect vision. For many blind and low-vision travelers, the trains themselves are rarely the problem. Getting through the station is.
Staff assistance is valuable and always will be. But many travelers want more than a system where they book help in advance and wait to be collected. They want to arrive at the station and simply get on with their journey, the way everyone else does.
That’s the gap live visual support fills.
It’s simple. A passenger opens the free Be My Eyes app, goes to the Service Directory, taps Travel & Transportation, then Amtrak. Within seconds they’re on a secure video call with a trained professional visual interpreter, who sees what the phone’s camera sees.
From there, the interpreter can help with things like:
There’s no need to pre-book assistance and there is no waiting around.
In August 2025, Amtrak and Be My Eyes launched a three-month pilot at 16 stations along the Northeast Corridor, including busy hubs like New York, Philadelphia, Boston and Washington, DC. Amtrak set clear criteria for success: usage, rider feedback and operational performance.
The pilot delivered on all three. By February 2026, the service had expanded to more than 50 stations nationwide, reaching Chicago, Denver, Los Angeles, Seattle and beyond.
The latest expansion takes coverage to 151 stations and triples the program’s reach in a single step.
That kind of growth only happens when something really resonates. Passengers have used the service, told Amtrak it made a difference, and Amtrak has kept building on it.
Plenty of organizations talk about accessibility but far fewer back it up with continued investment.
Amtrak is doing exactly that. The result is one of the most wide-reaching accessibility programs in US travel, and a model other transit operators, airlines and customer-facing organizations could really learn from.
Learn more about our partnership here.
For blind and low-vision passengers, this means more journeys, more stations and more freedom to travel on their own terms, whether they’re commuting into a major city or passing through a smaller regional stop.
For everyone else, it’s a reminder that accessibility is part of delivering a great customer experience. When a service works for everyone, everyone benefits.
Want to bring live visual support to your customers? Request a demo today.
Together, let’s make good business accessible.
