Be My Eyes Completes SOC 2 Type II Audit, Confirming the Company’s Robust Commitment to Strong Security Controls

San Francisco, California – 24th February 2026 – Be My Eyes today announced the successful completion of its SOC 2 Type II audit, reinforcing its commitment to enterprise-grade security and operational rigor across its products and processes.

Following the recent launch of Be My Eyes Workplace – a suite of tools that helps make the workplace more accessible for employees who are blind or have low vision – and complementing its existing Customer Accessibility Suite, the SOC 2 Type II report further reinforces Be My Eyes’ focus on delivering enterprise-class accessibility solutions that ensure customer data remains protected at every step.

The SOC 2 Type II examination assessed whether Be My Eyes’ security controls were suitably designed and operating effectively over a period of time, in accordance with the AICPA’s Trust Services Criteria for Security.

“Security and trust are foundational to everything we build,” said Jesper Hvirring Henriksen, CTO at Be My Eyes. “As more businesses adopt Be My Eyes accessibility technology – whether to better serve customers who are blind or have low vision, or to support employees who are blind or have low vision – this SOC 2 Type II report provides added confidence that our systems and processes are designed to protect sensitive data.”

A Layered Approach to Security

Be My Eyes software services, including Customer Accessibility Suite and Be My Eyes Workplace, are underpinned by a comprehensive information and data security program incorporating robust administrative, technical, and physical safeguards designed to protect against unauthorized access and emerging threats.

Key security measures include:

• Encryption – Data in transit is protected using TLS 1.2 or higher and data at rest is encrypted using industry-standard encryption (including AES-256 where applicable).
• Infrastructure assurances – We use major cloud providers with independently audited security programs (including ISO 27001 and SOC reports).
• Data retention controls – Administrators can configure retention windows, including as short as 24 hours, with automated deletion after the defined period.
• Access controls – Least-privilege access, role-based permissions, and controlled, logged administrative access.
• AI data handling – Customer content submitted for AI interpretation is used only to generate responses and is not used to train AI models.

Enabling Accessibility at Enterprise Scale

As organizations expand their commitments to digital accessibility and inclusive workplaces, security assurance is essential. With its SOC 2 Type II report, Be My Eyes demonstrates that enterprise-grade security goes hand in hand with innovation in accessibility.

“Customer service and workplace accessibility must meet the same security standards as any other enterprise technology,” added Mike Buckley, CEO of Be My Eyes. “Our customers trust us with sensitive data every day. The SOC 2 Type II report reflects our ongoing investment in governance, controls, and infrastructure to protect that trust.”

The SOC 2 Type II report is available upon request via trust.bemyeyes.com (NDA required).

About Be My Eyes
Launched in 2015, Be My Eyes is a globally recognized and award-winning Accessibility Management provider for people who are blind or have low vision. With a global community of 980,000+ users, and 10 million volunteers, Be My Eyes connects blind and low vision users with sighted volunteers and companies, through live video and AI to tackle inaccessible parts of everyday life, whether at home or at work; all for free to the end user. Be My Eyes is available in more than 150 countries worldwide and its volunteers speak more than 180 languages.To learn more, please visit bemyeyes.com and bemyeyes.com/business or join us on LinkedIn, X, Facebook, Instagram, Mastodon, Threads, Bluesky and TikTok.

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Andy Bailey
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