Making Utilities Accessible For blind and low-vision customers, managing utilities is often a frustrating experience. Simple tasks like understanding a bill or adjusting heating settings can come with barriers. Be My Eyes helps utility providers deliver accessible, real-time support that ensures every customer has the tools and confidence to manage their home services independently. Request a FREE Demo Why Be My Eyes for Utilities? Whether it’s understanding contract terms, navigating heating settings, or managing payments, Be My Eyes makes utility support more accessible. Through a unique blend of visual AI and real-time agent assistance, utility companies can deliver inclusive service experiences that reduce confusion, cut down resolution time, and increase customer satisfaction. Example Use Cases Billing Support Visually impaired customers can show their physical utility bills via one-way video, enabling service agents to clarify charges, explain billing cycles, and resolve discrepancies in real-time. Contract Setup New customers can use their smartphone camera to show installed equipment (e.g., meters, heaters), helping agents provide tailored contract suggestions and energy estimates. System Adjustments Blind and low-vision users can visually share heating controls, thermostats, or water heater panels with a support agent, receiving step-by-step guidance on setup or adjustments to ensure comfort and efficiency. Automatic Payment Setup Customers receive real-time help configuring automatic payments, reducing the stress of manual bill tracking while ensuring peace of mind that payments are secure and on time. Outage Reporting and Updates When lights go out or water stops flowing, customers can visually show issues such as blinking meter lights to service agents, who can confirm outages, initiate service requests, or provide restoration timelines. Meter Reading If customers need to report their utility usage, but can't read a traditional display, Be My Eyes enables them to show the meter directly to an agent or AI assistant for accurate readings and submission support. What We Offer Products and Services That Make an Impact in Utilities Service AI AI-powered image interpretation helps users understand utility documents, identify equipment, and manage account changes with fast, accessible support. Learn More Service Connect Let your customer service agents provide live support via secure one-way video. Agents can see what the customer sees, explain settings, verify readings, and offer personalized guidance. Learn More Service Directory Your company becomes instantly discoverable and reachable by almost 900K blind and low-vision users within the Be My Eyes app. Learn More Why Utility Providers Choose Be My Eyes Here’s why leading utility providers trust and integrate Be My Eyes into their services: Available in 180+ languages and 150+ countries The largest community of blind and low-vision users Trusted by global utility providers and accessibility leaders Advanced AI Easy integration with existing systems The Numbers All eyes on your ROI? Save time and money with Be My Eyes Download our Free Guide: The Business Case for Accessibility Up to 90% Requests solved automatically Typically 67% Reduction in fix time 5% Increase in customer satisfaction 75% Increase in capacity Trusted by See Be My Eyes in Action Empower your customers with accessible support. Whether it’s billing, heating systems, or service activation, Be My Eyes helps utility brands deliver clarity, confidence, and care.
Billing Support Visually impaired customers can show their physical utility bills via one-way video, enabling service agents to clarify charges, explain billing cycles, and resolve discrepancies in real-time.
Contract Setup New customers can use their smartphone camera to show installed equipment (e.g., meters, heaters), helping agents provide tailored contract suggestions and energy estimates.
System Adjustments Blind and low-vision users can visually share heating controls, thermostats, or water heater panels with a support agent, receiving step-by-step guidance on setup or adjustments to ensure comfort and efficiency.
Automatic Payment Setup Customers receive real-time help configuring automatic payments, reducing the stress of manual bill tracking while ensuring peace of mind that payments are secure and on time.
Outage Reporting and Updates When lights go out or water stops flowing, customers can visually show issues such as blinking meter lights to service agents, who can confirm outages, initiate service requests, or provide restoration timelines.
Meter Reading If customers need to report their utility usage, but can't read a traditional display, Be My Eyes enables them to show the meter directly to an agent or AI assistant for accurate readings and submission support.
Service AI AI-powered image interpretation helps users understand utility documents, identify equipment, and manage account changes with fast, accessible support. Learn More
Service Connect Let your customer service agents provide live support via secure one-way video. Agents can see what the customer sees, explain settings, verify readings, and offer personalized guidance. Learn More
Service Directory Your company becomes instantly discoverable and reachable by almost 900K blind and low-vision users within the Be My Eyes app. Learn More
