The Customer Accessibility Suite is highly configurable and features three core modules: Service Connect for live, accessible support to agents; Service AI for fast, AI-driven automation; and the Service Directory, which is your in-app entry point for over 900,000 blind and low-vision consumers. Customers find your branded profile in Service Directory and then get the choice to either chat with Service AI or speak directly to an agent through Service Connect.

Some enterprises prefer to begin with human support only. In this model, you publish your brand and regional entries in the Service Directory and route customers straight through to Service Connect. The agent receives an accessible, one-way video stream with two-way audio and the ability to capture screenshots and guide the customer in real-time. This creates a consistent, measurable experience for blind and low-vision customers on day one, while keeping the door open to add Service AI later.

Corporate volunteering scales purpose across your workforce with micro-volunteering moments that fit into busy schedules. Enterprises use it to engage globally distributed teams in a shared mission, strengthen culture and demonstrate accessibility as a lived value. The Be My Eyes community gives your team meaningful, everyday opportunities to help, while your brand benefits from visible, authentic participation.