Making Retail Accessible Retail is changing rapidly, yet many blind and low-vision customers still face significant barriers to shopping independently and confidently, both online and in-store. Be My Eyes bridges this gap, helping retailers and CPG manufacturers deliver truly inclusive experiences that empower all customers to shop with confidence and independence. Request a FREE Demo Why Be My Eyes for Retail? From navigating websites to product discovery, checkout, and delivery tracking, blind and low-vision shoppers encounter inaccessible eCommerce platforms and complex retail environments. Be My Eyes offers tailored solutions that ensure retail brands meet the needs of these customers, delivering an inclusive and seamless shopping journey. Example Use Cases In-Store Navigation & Support Guide shoppers to products, aisles, or departments with live visual support. Agents can help read labels, check expiration dates, or find specific SKUs, enhancing independence and satisfaction. Product Discovery & Advice Empower customers with product comparisons, usage tips, or recipe suggestions based on what they’re browsing. Online Shopping Assistance Support customers during their eCommerce journey, from searching and comparing items to completing a checkout through AI or live agent help. Order Tracking & Unboxing Help Help customers check delivery status, unbox items, and even get help using or setting up a product, ensuring your brand is helpful beyond the point of sale. Returns From locating return labels and packaging items correctly to navigating return kiosks or initiating digital return requests. With accessible return processes, retailers can eliminate barriers, reduce friction, and build greater trust and loyalty. What We Offer Products and Services That Make an Impact in Retail Service AI Utilize advanced AI to offer image recognition, smart product suggestions, and guided navigation whether online or in-store. Learn More Service Connect Enable real-time visual support through secure video calls with trained agents who can see what the customer sees and provide instant, personalized help. Learn More Service Directory Let blind and low-vision customers to easily find your store or online service within the Be My Eyes app, creating direct access to personalized support. Learn More Why Retail Brands Choose Be My Eyes Here’s why leading retail brands trust and integrate Be My Eyes into their services: Available in 180+ languages and 150+ countries The largest community of blind and low-vision users Trusted by global retail brands and accessibility leaders Advanced AI Easy integration with existing systems Opportunity to list your products on the Innosearch-powered accessible shopping portal, reaching a wider, underserved customer base The Numbers All eyes on your ROI? Save time and money with Be My Eyes Download our Free Guide: The Business Case for Accessibility Up to 90% Requests solved automatically Typically 67% Reduction in fix time 5% Increase in customer satisfaction 75% Increase in capacity Innosearch AI & Be My Eyes In partnership with Innosearch.ai, Be My Eyes brings accessible, AI-powered eCommerce to blind and low-vision shoppers. This alliance integrates Innosearch’s accessible shopping portal directly into the Be My Eyes app, enabling users to explore a vast catalog of retailers and products effortlessly. Learn More Trusted by See Be My Eyes in Action Ready to deliver truly accessible retail experiences? Book your FREE demo today and see Be My Eyes for Business in action.
In-Store Navigation & Support Guide shoppers to products, aisles, or departments with live visual support. Agents can help read labels, check expiration dates, or find specific SKUs, enhancing independence and satisfaction.
Product Discovery & Advice Empower customers with product comparisons, usage tips, or recipe suggestions based on what they’re browsing.
Online Shopping Assistance Support customers during their eCommerce journey, from searching and comparing items to completing a checkout through AI or live agent help.
Order Tracking & Unboxing Help Help customers check delivery status, unbox items, and even get help using or setting up a product, ensuring your brand is helpful beyond the point of sale.
Returns From locating return labels and packaging items correctly to navigating return kiosks or initiating digital return requests. With accessible return processes, retailers can eliminate barriers, reduce friction, and build greater trust and loyalty.
Service AI Utilize advanced AI to offer image recognition, smart product suggestions, and guided navigation whether online or in-store. Learn More
Service Connect Enable real-time visual support through secure video calls with trained agents who can see what the customer sees and provide instant, personalized help. Learn More
Service Directory Let blind and low-vision customers to easily find your store or online service within the Be My Eyes app, creating direct access to personalized support. Learn More
