Be My Eyes Partners with Guide Dogs NSW/ACT to Support Australians with Low Vision or Blindness

Connecting Blind or Low Vision Australians with expert visual assistance through a new digital partnership

Sydney, Australia, November 17 2025 – Be My Eyes, the world’s leading Customer Accessibility Management platform, is excited to announce a new partnership with Guide Dogs NSW/ACT to provide enhanced support to Australians with low vision or blindness. 

Starting November 17 2025, Guide Dogs NSW/ACT will be available through the Be My Eyes app, offering expert assistance by staff who understand low vision or blindness, directly to users across the country. 

Through this partnership, Be My Eyes users in Australia will be able to connect with Guide Dogs NSW/ACT professionals, including for the first time on the app, certified Orientation and Mobility Specialists. 

Guide Dogs NSW/ACT Orientation and Mobility Specialists will be there to provide immediate assistance to users when they’re on the move out in the community and experience situations where they need some additional information about the environment around them.  

In addition, users will also be able to connect with Guide Dogs NSW/ACT professionals who know and understand low vision or blindness through the General Assistance channel for support with everyday activities and all the tasks users already love using Be My Eyes for. 

“At Be My Eyes, our mission is to enhance accessibility for people with low vision or blindness,” said Mike Buckley, CEO of Be My Eyes. “Partnering with Guide Dogs NSW/ACT allows us to expand the range of expert support available to our users in Australia, combining the convenience of our digital platform with the trusted, personalised services of a leading accessibility organisation.”

Karen Knight, Chief Services Officer at Guide Dogs NSW/ACT, said: ”We’re committed to helping people with low vision or blindness live as independently and confidently as possible. Partnering with Be My Eyes allows us to extend our support beyond traditional settings, providing real-time expert assistance wherever our community needs it most. This partnership represents a really exciting evolution in how we can deliver support and another step to creating a more inclusive, connected community.”

Guide Dogs NSW/ACT will be available on Be My Eyes during the following hours (AEST):

• Monday to Friday from 9.00 am to 5.00 pm.

This collaboration strengthens Be My Eyes’ commitment to providing accessible, impactful support worldwide and helps Australians with low vision or blindness access the assistance they need, whenever they need it.

About Be My Eyes

Launched in 2015, Be My Eyes is a globally recognised and award-winning access technology provider for people who are blind or have low vision. With a global community of 900,000+ users, and 9.3 million volunteers, Be My Eyes connects blind and low vision users with sighted volunteers and companies, through live video and AI to tackle inaccessible parts of everyday life, whether at home or at work; all for free to the end user. Be My Eyes is available in more than 150 countries worldwide and its volunteers speak more than 180 languages.

To learn more, please visit bemyeyes.com or join us on LinkedIn, X, Facebook, Instagram, Mastodon, Threads and TikTok.