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Home Blog How Accessible Care Support Builds Trust With Families and Clients
Trust is the foundation of strong care relationships and it’s built not through grand gestures, but through hundreds of small, everyday interactions.
August 22, 2025
In this blog, we explore how accessible support tools like Be My Eyes help care organizations strengthen trust with residents and their families.
From empowering residents to access information independently, to keeping families actively connected, accessibility transforms care from a one-way service into a collaborative relationship.
Whether you’re a home care provider or a residential facility leader, this post will help you understand how thoughtful accessibility creates peace of mind and positions your organization as one that truly sees the individual.
Accessible care means creating an environment where, for example blind and low-vision residents can navigate daily life with confidence and independence. It’s care that removes barriers rather than relying on workarounds.
With solutions like Be My Eyes Service AI, residents can instantly read letters, menus, and instructions using their phone. With Service Connect, they get live visual assistance from care staff or family members through secure video, without waiting for in-person help. Together, these tools transform care from reactive to proactive, fostering autonomy, dignity, and trust at every step.
Giving residents tools to access information directly preserves their sense of agency. Instead of waiting for someone to read something or operate a device, they can do it themselves (or with minimal assistance). This simple change can have profound effects on well-being.
When clients can read menus, manage their mail or use appliances on their own, they feel more capable and content. That directly builds confidence in the care environment. When a family sees their loved one confidently handling a task via an assistive tech call, it reinforces that the care team values independence. Those “micro-moments” – selecting a meal, adjusting a blind – add up to a trust that “we can handle this challenge together.”
“They don’t communicate very well… I don’t think they have the time. I have to ask, ‘how is she getting on,’ and then they tend to be a bit kind of glib, ‘oh, she’s fine, she’s fine.’ I feel like they’re not noting her really and they’re tracking her or not—I don’t think they are.” – Family member of resident.
(Extracted from Older People’s Experiences of Sight Loss in Care Home – authored by the Centre for Health Research at the University of Brighton in partnership with Thomas Pocklington Trust.)
Equally important is how accessibility affects family trust. Relatives want assurance that their loved one is fully informed and engaged. With accessible tools, families can remain connected without overwhelming staff.
For example, Be My Eyes Groups lets family members join as helpers: a son or daughter can be the first call when Dad needs assistance, no matter the distance. This shared responsibility means families don’t feel excluded or alarmed when their parent struggles.
Instead of asking the facility staff for constant updates, a family can participate directly, helping interpret a mail piece or calendar item. That transparency builds peace of mind. It shows families that the care provider is using modern, inclusive solutions – a clear signal of respect and responsiveness.
Inaccessible tasks may seem small, but repeated micro-frustrations can feel demeaning over time. Having to ask for help with trivial things can be upsetting to an adult resident. For staff, constantly answering such requests can cause strain. And for families, hearing about these incidents can chip away at confidence in the care plan.
By eliminating as many of these friction points as possible, trust is nurtured. Every time a client independently finds their menu or heats a meal using an accessible appliance, it’s a small win. It silently tells everyone: “We see you, and we’ve got you covered.” Those day-to-day successes build a reservoir of goodwill.
Finally, implementing accessible support systems is a concrete way for a care organization to show commitment. It’s one thing to say care is person-centered; it’s another to empower clients with the right technology.
Accessible service not only “expands reach” but actively “builds trust”.
Adopting Service AI for instant reading or Service Connect for live help sends a message. It demonstrates that the facility values each individual’s right to autonomy and dignity, not just in words but in actions. In today’s competitive care market, showing families that you use cutting-edge inclusive tools is a powerful differentiator. It reaffirms that their loved one is in an environment designed for their benefit.
When blind and low-vision residents feel seen, informed, and included, confidence grows. When families feel connected and empowered to support their loved ones without adding strain to staff, peace of mind follows.
These are the outcomes of thoughtful, accessible care and Be My Eyes helps make them possible.
With Service AI, residents can independently access information that used to require staff help, preserving autonomy and dignity. With Service Connect, they get live, human support when they need it most, creating a sense of partnership. And, with Groups, families can participate from anywhere, strengthening the circle of care.
These tools don’t just reduce friction; they restore connection.
If you’re ready to turn everyday interactions into moments of confidence, inclusion, and trust, Be My Eyes can help.
Download our free eBook for insights into how accessibility improves care quality, reduces staff load, and builds trust at scale.
Or, request a demo to see how Service AI and Service Connect can support your residents, staff, and families – today.
Let’s make care more accessible… Together.
