Aeroporti di Roma Partners with Be My Eyes to Enhance Global Travel Accessibility Be My Eyes has partnered with Aeroporti di Roma (ADR) to enhance accessibility for blind and low-vision travelers at Roma Fiumicino Airport. This collaboration integrates Be My Eyes’ advanced Service Connect™ platform to provide real-time, AI-powered assistance, ensuring an independent travel experience for millions of passengers each year. The Challenge & Objective The Challenge Blind and low-vision travelers face significant barriers when navigating airports, which can lead to confusion, delays, and an overall stressful experience. Roma Fiumicino Airport, one of the world’s busiest and most highly rated airports, recognized the need to offer better, more accessible support to blind and low-vision passengers. The Objective Aeroporti di Roma (ADR) aimed to enhance the travel experience for blind and low-vision travelers by implementing an advanced solution that would provide real-time assistance, ensuring passengers could navigate the airport seamlessly and with confidence. The goal was to deliver a hyper-personalized, accessible experience while maintaining ADR’s commitment to innovation and exceptional service. Improve travel accessibility Enhance passenger confidence Provide real-time assistance The Solution Through a groundbreaking partnership, Be My Eyes integrated its Service Connect™ platform into the accessibility services at Fiumicino Airport. The Service Connect™ platform utilizes both AI-powered virtual agents and human service agents to provide blind and low-vision passengers with immediate, real-time support. Passengers can now easily connect with a service agent through the Be My Eyes app for assistance with navigating the terminal, finding flight information, or locating various services within the airport. This solution is a major step in ADR’s ongoing commitment to improving accessibility and ensuring that all passengers, regardless of their abilities, can have an independent and efficient travel experience. Results With Be My Eyes’ cutting-edge technology, passengers flying from Fiumicino Airport now receive personalized assistance in real-time. This gives them greater independence and makes it easier for them to find their way around the airport and access crucial travel information when needed. Improved Accessibility: Blind and low-vision travelers receive immediate assistance through the Be My Eyes app, enhancing their independence and confidence while navigating the airport. Increased Efficiency: Passengers are able to find services faster, reducing delays and creating a smoother experience. Recognition in Innovation: Fiumicino Airport remains a leader in accessibility, reinforcing its reputation as one of the world’s top airports. “We take great pride in being a leader in accessibility and innovation. Partnering with Be My Eyes allows us to further enhance the experience for our passengers who are blind or have low-vision, ensuring they receive the same level of service and care that every traveler deserves at Fiumicino’ and Ciampino airport, both of which were the only airports in Italy to receive the ACI World’s Accessibility Enhancement Accreditation”. Marina Maschio, Managing Director of ADR Assistance “Travel should be accessible to everyone, and our partnership with Aeroporti di Roma brings us closer to that goal. By integrating AI-powered tools and human support, we’re ensuring blind and low-vision travelers can navigate the airport with greater ease and confidence.” Mike Buckley, CEO of Be My Eyes
