See the problem. Solve it faster. Accessible support through live visual interpretation, added to the calls you already take. When a problem is easier to show than explain, your agent sends a secure link and sees what your customer sees — no new number, no platform swap. Request a Free Demo Download Datasheet Picture of service stream agent Trusted by How it works A support call comes in Your customer calls your usual support line — no new number, no app required. Agent sends secure link One tap, by text or email, from a widget in the CX platform you already use. The camera goes live The link opens a live video session in the browser, or in the Be My Eyes app if it’s installed. See it in Action Fits naturally into your operations Service Stream works alongside your existing phone support, so your teams don’t need to change how they work. Agents add live video only when it helps, without interrupting the conversation. It’s a single lightweight widget, not a platform swap, with a light-touch security review — so most teams are live in days. Every Stream partner also gets a full Service Directory profile, and you can add optional AI triage to resolve simple requests before they reach an agent. customer service agent smiling Built for blind customers. Useful for everyone. Curb cuts, the small ramps in pavements, were designed for wheelchair users. Today almost everyone uses them. Accessible design has a habit of helping far more people than it was built for. Service Stream is built for blind and low-vision customers first. But the same live video link helps anyone whose problem is easier to show than explain: • Customers who are less confident with tech • Customers with a reading disability • Anyone with a physical fault to show • Anyone who’d rather show than tell Request a Free Demo Assistance in an instant Business Benefits Faster resolution. Better experience. Broader reach. Supports accessibility obligations Helps you provide the accessible customer support the European Accessibility Act requires. Improved CSAT Reduce customer and service frustration and improve your CSAT scores for blind and low-vision customers and everyone else who needs visual assistance. Greater Brand Value Build your brand reputation further with a focus on accessibility and inclusion for all Better FCR & AHT Metrics Visual context results in faster average handle times and higher first call resolution rates Getting started Live in days, ready to grow. Stream needs only a light-touch security review, so you can start supporting customers quickly. Want live video from the very first second of contact? Explore Service Connect, our flagship experience. Request a Free Demo Find the Right Fit Assistance in an instant Talk to us about Service Stream Book a demo, get pricing, or ask how Service Stream fits your phone system — our team will get back to you.
A support call comes in Your customer calls your usual support line — no new number, no app required.
The camera goes live The link opens a live video session in the browser, or in the Be My Eyes app if it’s installed.
Supports accessibility obligations Helps you provide the accessible customer support the European Accessibility Act requires.
Improved CSAT Reduce customer and service frustration and improve your CSAT scores for blind and low-vision customers and everyone else who needs visual assistance.
Greater Brand Value Build your brand reputation further with a focus on accessibility and inclusion for all
Better FCR & AHT Metrics Visual context results in faster average handle times and higher first call resolution rates
