What is the Best AI Customer Service Software?

Over one-half of all consumers feel increasingly stressed and exhausted when dealing with customer support. (Zendesk Benchmark data)

Outside of consumers feeling stressed when dealing with customer support, support teams also feel the pressure. This is typically the rising demand and expectations from consumers; they want an answer, and they want it now.

Thankfully, there’s a huge amount of AI customer service software solutions available on the market that help alleviate this pressure, with one of the biggest solutions being chatbots.

However, with so many options to choose from, how can support teams or even businesses without a dedicated call center decide on the best AI customer service solution?

In this post, we explore some of the main categories in AI support tools and explain how Service AI from Be My Eyes can help businesses deliver breakthrough experiences for blind and low vision customers in particular.

Contents

• Categories of AI Customer Service Tools
• How to Choose the Best AI Customer Service Software
• Introducing Service AI
• What Makes Service AI Different?

Categories of AI Customer Service Tools

AI software for customer service typically falls into three broad categories with each of them serving a distinct purpose. Let’s take a look at these:

1. Chatbots and AI Virtual Agents

Chatbots and AI virtual agents are the most popular and simplest AI customer support solutions being used today.

In fact, the global chatbot market is projected to reach $46.64 billion by 2029. (AI Chatbot Market – Forecasts from 2024 to 2029)

Chatbots are powered by natural language processing (NLP) and have the capability to simulate human-like conversations to answer common questions, complete simple tasks, or direct the customer to the right place.

Best for:

• FAQs and simple workflows
• Reducing existing agent workload
• Providing 24/7, round-the-clock support

Popular tools include: Intercom Fin, Zendesk AI, Drift

2. Visual AI

Visual AI combines image recognition and machine learning to understand visual inputs such as product labels, error messages, or screenshots, and respond accordingly. This is especially useful for accessibility, technical troubleshooting, and hardware support.

Best for:

• Support scenarios involving visual interpretation
• Blind and low vision customer accessibility
• Image-based issue resolution

Leading Example: Be My Eyes’ Service AI

3. Voice AI and Call Center Automation

Voice AI is used to power intelligent Interactive Voice Response Systems (IVRs) and virtual phone agents. It enables customers to interact using natural speech and receive context-aware responses or transfers.

Best for:

• Replacing or augmenting call center support
• Conversational IVRs
• Real-time speech recognition and routing

Popular tools include: Five9, Amazon Connect, Google Dialogflow

How to Choose the Best AI Customer Service Software

When it comes to determining what the best AI customer service software is for your business, there’s no one-size-fits-all. The right solution will generally depend on your business size, needs, the industry you operate within, how your customers prefer to interact with you, and your existing tech stack.

Whether you’re evaluating platforms for the first time or replacing an existing system, we’ve put together a quick checklist to help you make a smart, future-ready decision:

• Functionality: Does it cover your primary support channels (chat, voice, visual)?
• Integrations: Can it plug into your existing CRM or ticketing system?
• Scalability: Will it scale with your support volume without a high marginal cost?
• Accessibility: Can it serve customers with diverse needs, including visual disabilities?
• Analytics: Does it give you insight into trends, common issues, and resolution data?
• Escalation: Is there a clear, seamless handoff to human agents when needed?
• Customization: Can the AI be trained on your brand’s language, tone, and product info?
• Privacy & Compliance: Does it meet your standards for data protection and consent?

The best AI customer service software should be about what it enables you to do better: support more people, solve issues faster, and build a more accessible and resilient customer experience.

Introducing Service AI

Service AI by Be My Eyes stands out for its unique ability to combine automation, visual understanding, and accessibility. While many platforms focus on text-based chatbots or voice IVRs, Service AI takes a broader, more human-centered approach. It’s a visual-AI assistant built to understand images, interpret context, and resolve customer issues quickly.

And when human support is needed, Service AI can seamlessly escalate the case, preserving full conversation history and user-submitted images for faster, more informed resolution.

Whether it’s reading a serial number from a product label, interpreting a screenshot, or answering complex product questions, Service AI gives companies the power to serve more people, in more ways, with fewer barriers.

What Makes Service AI Different?

Service AI is built specifically for blind and low vision customers, an often overlooked market segment when it comes to customer service accessibility. It’s built directly within the Be My Eyes app (used by over 900,000 blind and low-vision users), and resolves customer issues at up to three times the speed of traditional support channels.

Additionally, Service AI supports multi-brand, multi-country, and multi-language deployments, which is ideal for companies operating across geographies or serving diverse user bases.

Whether you’re a global brand or a mid-size business, tools like Service AI demonstrate that AI can be inclusive, scalable, and human.

Book a free demo today.