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Home Blog Why Service Connect Is a Game-Changer for Home Care
The Department of Health and Social Care (DHSC) predicts that 57% more adults aged 65 and over will need home care in 2038 compared to 2018.
August 19, 2025
As the sector grows, so does the urgency to ensure care models are inclusive, scalable, and truly supportive of independent living.
Home care is built on the promise of meeting clients where they are physically, emotionally, and practically. But for blind or low-vision individuals living alone, that promise is hard to fulfill when care is delivered in brief visits spaced days apart.
A misplaced item, unread mail, or unfamiliar appliance can bring daily life to a halt and there’s no nurse’s station down the hall to ask for help.
In this blog, we’ll explore the hidden accessibility gap in home care and how Be My Eyes’ Service Connect bridges it. We’ll walk through the real-world challenges blind clients face between visits, explain how Service Connect works, and show how it enables agencies to provide scalable, on-demand visual support with no new hardware required.
In a care facility, help is always nearby. In home care, it might be a phone call or many frustrating ones away. For clients who are blind and living independently, the hours between caregiver visits can sometimes feel like isolation. A delivery arrives with no way to read the label. An appliance stops working, and the buttons are unfamiliar.
Over time, these minor moments add up, creating anxiety and dependence.
Service Connect offers a powerful solution: a simple, on-demand video connection through the Be My Eyes app that puts a trained support agent “virtually” in the home. With just a tap, clients can show what they’re seeing and receive step-by-step visual guidance, all without waiting for the next visit or relying on a family member.
Service Connect combines live human support with powerful AI to resolve visual challenges quickly. Clients initiate a one-way video, two-way audio call through the Be My Eyes platform, and a trained agent joins to see through their phone’s camera. Together, they work through the issue in real time.
Often, Service AI, our intelligent image recognition system can interpret text, labels, or screens instantly. If a deeper interaction is needed, a human agent seamlessly takes over. Whether it’s explaining microwave settings, reading a product label, or describing the dinner menu, the agent provides clear, accessible guidance without the need for new devices or complicated setup.
Here are some real use cases for Be My Eyes in home care…
Mail Sorting: The client shows the agent a stack of mail. The agent quickly identifies any important-looking letters or documents (e.g. bills, appointment notices), so nothing crucial is overlooked.
Appliance Troubleshooting: If the client can’t set the dishwasher timer or microwave because of poor visibility, the agent walks them through the buttons. No need to wait for the next aide visit – immediate independence.
Service Notices: Say the utility company left a door hanger about a maintenance visit. The AI-agent can read and explain it on the spot. Or if the client needs to find a warranty card or manual, the agent can guide them to where it’s likely stored.
Miscellaneous Tasks: Even everyday tasks like telling if milk has spoiled (by color or smell) or whether garbage day is Tuesday or Thursday can be resolved with a quick video call.
Each of these reduces risk and empowers the client. Instead of guesswork or inconvenience, the home care provider is literally a video call away.
One of the greatest advantages of Service Connect is how easy it is to implement. It runs on a smartphone or tablet the client already owns. There’s no special equipment, no installation visits, and minimal staff training required.
And because many calls are resolved by AI alone, the cost and resource load remains low, even as coverage scales. For agencies, this means fewer emergency calls, reduced burnout, and expanded reach.
A single remote agent can support dozens of clients with visual tasks, freeing up in-home aides to focus on hands-on care. It’s a simple upgrade with exponential benefits.
Service Connect redefines what home care can be.
Shifting from occasional check-ins to truly responsive, on-demand support.
By blending instant AI interpretation with the option for secure, live visual assistance, it creates a seamless accessibility layer.
For blind and low-vision clients, this means more independence, fewer delays, and greater peace of mind between visits. For care teams, it means fewer preventable interruptions, higher family trust, and better use of staff time.
Want to see it in action?
Request a demo and let’s explore what accessible support could look like for your clients.
