Making Telecommunications Accessible Connectivity powers modern life but for blind and low-vision users, telecom services can be full of unnecessary roadblocks. Whether it’s setting up a mobile phone, troubleshooting internet issues, or reading a bill, Be My Eyes ensures that your customers can engage with your services confidently, independently, and seamlessly. Request a FREE Demo Why Be My Eyes for Telecoms? From activating SIM cards to interpreting device error codes or navigating complex billing portals, Be My Eyes removes barriers by combining AI-driven visual assistance with real-time support from your own agents. This gives customers accessible help, exactly when they need it. Example Use Cases Mobile Assist customers in setting up mobile devices, activating SIMs, or managing their plans without visual guesswork. Internet Help users troubleshoot Wi-Fi setup, modem errors, or network issues using visual guidance or AI image interpretation. Entertainment Support customers in configuring set-top boxes, streaming devices, and accessibility settings to enhance entertainment experiences. Billing Navigate confusing billing documents or online portals with real-time support ensuring clarity and accessibility for every customer. What We Offer Products and Services That Make an Impact in Telecoms Service AI Leverage cutting-edge visual AI to guide blind and low-vision users through device setups, error resolutions, and service management, reducing inbound call volume and improving satisfaction. Learn More Service Connect Connect users to your live service agents through a one-way video and two-way audio call. Agents can see through the user’s device to provide direct visual assistance, speeding up resolutions and deepening brand trust. Learn More Service Directory Boost discoverability through the Be My Eyes app, making it easy for customers who are blind or have low vision to find and connect with your support teams instantly. Learn More Why Telecommunications Brands Choose Be My Eyes Here’s why leading telecommunications brands trust and integrate Be My Eyes into their services: Available in 180+ languages and 150+ countries The largest community of blind and low-vision users Trusted by global telecommunications brands and accessibility leaders Advanced AI Easy integration with existing systems 84% of people with disabilities own a smartphone (Inclusive City Maker) The Numbers All eyes on your ROI? Save time and money with Be My Eyes Download our Free Guide: The Business Case for Accessibility Up to 90% Requests solved automatically Typically 67% Reduction in fix time 5% Increase in customer satisfaction 75% Increase in capacity Sky & Be My Eyes Sky partners with Be My Eyes to offer live video customer support for visually impaired customers, allowing them to receive real-time technical assistance from Sky’s Accessibility team. Sky were the first telecommunications company in Ireland to integrate Be My Eyes, further advancing their commitment to accessibility. Learn More Trusted by See Be My Eyes in Action Bring accessibility to the forefront of your telecoms customer experience. Deliver support solutions that empower blind and low-vision users, and set your brand apart. Book your FREE demo today and start building a more accessible future.
Mobile Assist customers in setting up mobile devices, activating SIMs, or managing their plans without visual guesswork.
Internet Help users troubleshoot Wi-Fi setup, modem errors, or network issues using visual guidance or AI image interpretation.
Entertainment Support customers in configuring set-top boxes, streaming devices, and accessibility settings to enhance entertainment experiences.
Billing Navigate confusing billing documents or online portals with real-time support ensuring clarity and accessibility for every customer.
Service AI Leverage cutting-edge visual AI to guide blind and low-vision users through device setups, error resolutions, and service management, reducing inbound call volume and improving satisfaction. Learn More
Service Connect Connect users to your live service agents through a one-way video and two-way audio call. Agents can see through the user’s device to provide direct visual assistance, speeding up resolutions and deepening brand trust. Learn More
Service Directory Boost discoverability through the Be My Eyes app, making it easy for customers who are blind or have low vision to find and connect with your support teams instantly. Learn More
