In recent years, digital entertainment has played an integral part in the lives of billions of people worldwide. Technology has considerably transformed the way we access and consume entertainment, and now more than ever we are able to get access to our favorite shows whenever and wherever we want.
However, for individuals with disabilities, access to digital entertainment is still a challenging and frustrating experience. A study conducted by Scope in 2020 shows how over 66% of individuals living with disability feel either frustrated, let down, excluded or upset by inaccessible TV programs and films.
As Europe’s leading media and entertainment company, Sky Ireland is committed to ensuring that all their products and services are fully inclusive and easy for everyone to use. That’s why, starting May 17, Sky Ireland officially joins Be My Eyes Specialized Help!
“Sky is a champion of inclusivity and we always strive to ensure that all of our customers’ needs are met,” says David Nason, Sky Ireland’s Accessibility Lead. “We’re incredibly proud to be the first telecommunications company in Ireland to integrate the Be My Eyes app into our customer service offering and provide essential assistance to all Sky customers. Be My Eyes means we can now offer specialized assistance and technical support to visually impaired customers when they need it, through live video calls.”
“Thanks to our partnership with Sky Ireland, thousands of people who are blind and low vision will have access to another important tool to fully enjoy their favorite shows” says Hans Jørgen Wiberg, Founder of Be My Eyes Be My Eyes. “We are extremely excited to join forces with them to create a fully accessible experience for our community in Ireland.”
You can now use the Be My Eyes app to get in contact with a Sky Ireland representative and get real time video assistance with a wide variety of tasks, including:
Sky Ireland representatives are available on Be My Eyes Specialized Help for our community in Ireland, from 9am to 6pm Monday to Friday and from 9am to 5pm on Saturday. The service is available in English. Reaching out to a Sky Ireland agent is easy: choose Specialized Help in the homepage of the app, select “technical” and click on Sky to open their profile. From here, you can start a call and get connected with one of their agents. You can also visit Sky Ireland’s profile on Be My Eyes by accessing this link: https://profiles.bemyeyes.com/catalog/sky
Sky Ireland joins companies like Microsoft, Google, Sony and many more that have already chosen Be My Eyes Specialized Help to provide accessible customer service to millions of blind and low vision individuals from all over the world. If you too are interested in making an impact by joining our platform, don’t hesitate to reach out for more information!