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Be My Eyes users in the UK can now receive support with at-home COVID tests
Mar 31, 2021, Be My Eyes users in the UK can now receive support with at-home COVID tests

Be My Eyes users in the UK can now receive support with at-home COVID tests

The UK Department of Health & Social Care have partnered with Be My Eyes to offer visual support with at-home COVID tests.
By Cecilie Skou Andersen, Communications Officer
Woman sitting on her couch, taking a home COVID test. The test instructions are lying on the coffee table in front of her.

As the last year has shown us, providing easy and accessible testing is vital for reopening society. At-home COVID tests make testing a lot easier - especially for people who have a hard time leaving their homes or live far away from a test facility. However, the people who need that extra guidance on how to order, take and send the test face yet another barrier. That’s why Be My Eyes has partnered with the UK Department of Health and Social Care to give citizens who need visual support with their at-home COVID test direct access to the NHS Test & Trace service. As a Be My Eyes user, you can now take a COVID test from the comfort of your own home with the help of professional visual support on how to order and take your test, as well as packaging and sending your sample.

The NHS at-home COVID PCR test.


When calling the NHS Test & Trace through Be My Eyes you will be connected with an NHS specialist call handler who is trained to support with home tests. The NHS staff can support you with ordering and registering your test kit online, guide you through taking your test and advise you on how to pack and send your sample

To get visual assistance with your at-home COVID test, just open the Be My Eyes app, enter the Specialized Help menu, and select NHS Test & Trace in the “Personal Health” category. NHS staff are ready to assist you everyday - please go their profile in the Be My Eyes app to check the current opening hours.

Together with the UK Department of Health & Social Care, we aim to make COVID tests more convenient and safe - and most importantly, more accessible - so we can get to the other side of this pandemic together.