As one of the leading hotel companies in the world, Hilton provides world-class accommodations to travelers in more than 123 countries and territories with 7,200+
locations spread across its 19 distinct brands. From Denver to Dubai, Hilton works to ensure they provide a reliable and friendly stay for every guest, including those who require sight accommodations.

Now, Hilton is working with Be My Eyes as part of a select beta-test of our new Virtual Volunteer™ digital assistant in participating locations as well as in and around hotel environments.

Virtual Volunteer™ is a digital visual assistant within the Be My Eyes app that can generate context and understanding, similar to a human volunteer. The difference between Virtual Volunteer and other image description services is in the ability to sustain a conversation with the user and answer a wide range of contextual questions.

Virtual Volunteer™ is still in beta, being tested by select Be My Eyes users across the globe to ensure the product is ready for a global launch. As part of the beta testing period, Hilton will help facilitate and review relevant use-cases in hospitality environments to understand how Virtual Volunteer can best assist blind/low-vision travelers and guests.

Hilton and Be My Eyes will observe the utility of Virtual Volunteer serving a variety of use cases associated with a Hilton travel experience. For example, when a blind/low-vision hotel guest first enters their guest room, Virtual Volunteer will be tested to assist the guest in room orientation, differentiating products and room features.

Hilton will be the exclusive hospitality brand engaged with this revolutionary new AI-driven image-to-text technology, powered by OpenAI. Virtual Volunteer™ aims to further improve accessibility for Hilton customers and deliver a more inclusive customer experience for people with blindness and low-vision.