Be My Eyes and Amtrak Launch Pilot to Make Train Travel More Accessible

Live visual support aims to transform the rail experience at major U.S. train stations

We’ve got exciting news to share, especially if you’re a traveler who’s ever faced the stress of navigating a busy train station while blind or low vision.

Be My Eyes is partnering with Amtrak to launch a brand-new pilot program bringing on-demand visual support to passengers at major U.S. train stations. That means you’ll now be able to get live visual assistance, right from your device, while navigating places like New York Penn Station, Philly’s 30th Street Station, Boston South Station, and more.

Why this matters

If you’ve traveled by train, you know that stations can be a maze: signs everywhere, last-minute gate changes, packed crowds. This new pilot brings the power of Be My Eyes to 16 of the busiest stations in Amtrak’s Northeast Corridor.

Through the Be My Eyes app, blind and low vision passengers can connect directly with trained agents to get help with things like:

• Finding your gate or track
• Reading departure boards and signage
• Navigating unfamiliar layouts
• And anything else where a pair of eyes can make all the difference

All you need is your smartphone and the Be My Eyes app (iOS or Android), where you’ll find Amtrak listed under the “Travel & Transportation” section in our Service Directory menu.

What Amtrak is saying

Dr. David Handera, Vice President of Accessibility and Customer Service at Amtrak, put it best:

“This pilot is a major step forward in breaking down barriers to travel for blind and low vision passengers and demonstrates our commitment to equity, accessibility, and innovation.”

We couldn’t agree more.

A few more details

• The pilot will run for three months across 16 stations.
• It’s completely free for passengers to use.
• Support will be delivered via secure, real-time video by trained visual interpreters for consistent, professional assistance.
• Your feedback during the pilot will help shape how this service expands across more stations in the future.

Our mission in motion

“For blind and low vision passengers, a seamless station experience can be the difference between frustration and freedom,” says Be My Eyes CEO Mike Buckley. “We’re thrilled to be working with Amtrak to bring this to life.”

This pilot is more than just a tech solution, it’s a step toward building a more independent, accessible future for public transportation in the U.S.

Stay tuned for more updates as the pilot rolls out. If you’re traveling in the Northeast Corridor and give it a try, let us know what you think!