Be My Eyes Partners with Tracfone to Bring 24/7 Accessible Customer Support to Blind and Low Vision Users

Tracfone joins the Be My Eyes Service Directory, allowing customers to connect directly with trained specialists via live video for real-time visual assistance.

SAN FRANCISCO — 26th of August, 2026 — Be My Eyes, the world’s leading accessibility platform for people who are blind or have low vision, today announced a new partnership with Tracfone, one of America’s leading wireless service providers. Tracfone has officially joined the Be My Eyes Service Directory, enabling blind and low vision customers across the U.S. to connect with trained Tracfone specialists via live video call for 24/7 dedicated support.

Through the free Be My Eyes app, Tracfone customers can now get real-time visual assistance simply by pointing their smartphone camera at their phone packaging, screen, or device. Tracfone specialists can see what the customer sees and provide step-by-step guidance on everyday wireless tasks, including activating a new device or SIM card, refilling service plans, setting up digital features, or troubleshooting network connectivity issues.

How It Works

1. Open the App: Customers open the free Be My Eyes app on iOS or Android.
2. Find Tracfone: In the screen-reader-friendly Service Directory, customers navigate to the Devices & Digital Services category and select Tracfone.
3. Connect 24/7: A simple tap initiates a secure, live video call connecting the user directly to a trained Tracfone customer support specialist within seconds.
4. Get Real-Time Assistance: Using the smartphone camera, the Tracfone representative provides clear, hands-free verbal guidance to resolve technical or physical setup tasks independently.

“Reliable mobile service is a necessity for navigating modern life, but setting up a device, swapping a SIM card, or checking serial numbers on packaging can create unnecessary visual barriers,” said Mike Buckley, CEO of Be My Eyes. “By bringing trained specialists into our Service Directory 24/7, Tracfone is demonstrating a real commitment to accessibility. Together, we’re ensuring their blind and low vision customers have the fast, secure, and independent support they deserve, whenever they need it.”

The addition of Tracfone expands the growing roster of global telecommunications and consumer service leaders leveraging Be My Eyes Service Connect to deliver fully inclusive, accessible customer care.

To learn more about Be My Eyes or to explore how your company can join the Service Directory, visit bemyeyes.com.

About Be My Eyes

Be My Eyes is a global network that connects blind and low-vision individuals with sighted volunteers and company representatives for visual assistance through live video calls and AI technology. Serving more than 1 million blind and low-vision users through a network of 10 million volunteers across 150+ countries and 180+ languages, Be My Eyes is on a mission to make the world more accessible to everyone.

About Tracfone

Tracfone Wireless provides quality no-contract wireless solutions to value-conscious consumers and is available at more than 90,000 retail locations nationwide, as well as at tracfone.com. 

Tracfone is part of the Verizon Value portfolio of prepaid brands, which includes Straight Talk, Total by Verizon, Visible, Simple Mobile, SafeLink, Walmart Family Mobile, and Verizon Prepaid. Verizon Communications Inc. (NYSE, Nasdaq: VZ) is one of the world’s leading providers of technology, communications, information and entertainment products and services. 

For more information on Tracfone, visit tracfone.com.