Be My Eyes and Amtrak Expand Live Visual Support to Over 50 Stations Nationwide

Expansion includes some of the largest and busiest train stations in the U.S., marking a major step forward for accessible rail travel

Be My Eyes and Amtrak are expanding live visual support to more than 50 train stations across the United States, including some of the largest and busiest stations in the country, including major hubs such as Chicago (Union Station), Los Angeles, Denver (Union Station), New York and Washington DC.

This expansion is a major step forward in making train travel more accessible, more independent, and less stressful for passengers who are blind or with low vision.

From pilot to nationwide expansion

When we launched our pilot with Amtrak in August, the goal was simple: make it easier for blind and low vision travelers to navigate busy train stations in real time. Stations can be overwhelming: changing tracks, crowded platforms, hard-to-read departure boards, and unfamiliar layouts are all part of the experience.

Through the Be My Eyes app, passengers were able to connect instantly with trained visual interpreters who could help with:

• Finding the correct track or gate
• Reading departure boards and signage
• Navigating large or unfamiliar stations
• And anything else where a pair of eyes makes a difference
  

The feedback was clear. The service helped reduce stress, supported independent travel, and proved its value in real-world journeys. As a result, Amtrak has decided to scale the program nationwide.

Now available at 50 stations nationwide

Live visual support is now available at stations across the U.S., including:

Albany-Rensselaer, NY; Alexandria, VA (ALX); Austin, TX; Bakersfield, CA; Baltimore, MD (BAL); Boston, MA – Back Bay (BBY); Boston, MA – South Station (BOS); Buffalo (Exchange Street Station), NY; BWI Marshall Airport, MD (BWI); Charlotte, NC; Chicago (Union Station), IL; Denver (Union Station), CO; Emeryville, CA; Eugene (Amtrak), OR; Fredericksburg, VA; Fresno, CA; Greensboro, NC; Harrisburg, PA; Indianapolis, IN; Kansas City (Union Station), MO; Los Angeles, CA; Martinez, CA; Metropark, NJ (MET); Milwaukee (Downtown), WI; Moynihan Train Hall + NY Penn Station (NYP); New Carrollton, MD; New Haven, CT (NHV); Newark, NJ – Penn Station (NWK); Oakland (Jack London Square), CA; Philadelphia, PA (PHL); Pittsburgh (Union Station), PA; Portland (Union Station), OR; Providence, RI (PVD); Raleigh, NC; Richmond, VA – Staples Mill Road (RVR); Rochester (Louise M. Slaughter Station), NY; Route 128, MA (RTE); Sacramento, CA; San Diego (Downtown), CA; San Jose, CA; Seattle (King Street Station), WA; Springfield, IL; Springfield, MA; St. Louis, MO; Stamford, CT (STM); Stockton (San Joaquin Street Station), CA; Trenton, NJ; Vancouver, WA; Washington, DC (WAS); Wilmington, DE (WIL).

This means more coverage, more confidence, and more freedom.

Brian’s story: How live visual support from Amtrak makes a real difference

Brian, a blind comedian and podcaster from New York, lost his vision later in life due to retinitis pigmentosa. When planning a recent trip to Washington D.C., he wanted a smooth, stress-free experience navigating Amtrak’s Union Station independently. Using Be My Eyes Service Directory, Brian connected directly with an Amtrak agent, who helped him connect with an Amtrak Red Cap Employee who could offer in-person direction and support.

Discover his story in our Community Stories.

How to get started

• Download or open the Be My Eyes app from the App Store and Google Play.
• Select Service Directory, navigate to Travel and Transportation and choose the Amtrak support profile.
• Connect live with an Amtrak agent for quick assistance on the go.

A shared commitment to accessible travel

“For blind and low vision passengers, accessibility isn’t optional — it’s essential,” says Bryan Bashin, VP of Be My Eyes. “Seeing this partnership grow from a pilot into a nationwide expansion shows what’s possible when accessibility is built into the travel experience.”

If you’re traveling through one of the participating stations, we’d love for you to try it, and tell us how it works for you. Your feedback continues to shape how this service grows.