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Introducing Lloyds Banking Group as newest Specialized Help Partner
April 25, 2019

Introducing Lloyds Banking Group as newest Specialized Help Partner

Be My Eyes’ customer support platform, Specialized Help, is entering the banking sector with the addition of Lloyds Banking Group as the newest partnering company. Blind and low-vision users in the UK can now seek assistance from Halifax, Bank of Scotland and Lloyds Bank.
Two phones behind each other and the logos of Lloyds Bank, Halifax and Bank of Scotland on a dark green background. The front phone is showing Lloyds Bank’s profile on the Specialized Help platform, and the back phone is showing a Be My Eyes call concerned with Lloyds Bank’s website.
Two phones behind each other and the logos of Lloyds Bank, Halifax and Bank of Scotland on a dark green background. The front phone is showing Lloyds Bank’s profile on the Specialized Help platform, and the back phone is showing a Be My Eyes call concerned with Lloyds Bank’s website.

Managing your banking and finances just got a whole lot easier! With Lloyds Banking Group now onboard the Specialized Help platform, Be My Eyes can offer direct assistance from Lloyds Bank, Halifax, and Bank of Scotland representatives. Lloyds Banking Group is joining companies like Microsoft and Google to make customer support more accessible for customers who are blind or have low vision.

Lloyds Banking Group is the first company within the banking sector to enter into the Specialized Help platform, paving the way for making banking more accessible. At Be My Eyes, we’re thrilled to expand the Specialized Help platform to the banking sector, adding a brand new field of customer support to the platform.

We’re pleased to welcome Lloyds Banking Group to the Specialized Help platform. It is our goal to make the world more accessible for people who are blind or have low vision. Incorporating Lloyds Banking Group into the Specialized Help platform is a big step in the right direction, and we’re happy that they have joined us on our journey towards making banking more accessible.

- Alexander Hauerslev Jensen, CCO at be My Eyes.

Lloyds Banking Group is joining forces with Be My Eyes to help support their blind and low-vision customers with general banking enquiries. Using the app ensures that a trusted Halifax, Bank of Scotland or Lloyds Bank agent will provide assistance with general banking enquiries  through a live video connection from the rear-facing camera on the user’s smartphone.

All the Basics

Reaching Lloyds' Halifax's or Bank of Scotland's customer support is simple. Start by accessing the Specialized Help menu from the Be My Eyes home screen and select Lloyds Bank, Halifax, or Bank of Scotland. From their respective company profiles, just tap the call button and you’re on your way. Calling any of these three banks works just like any other Be My Eyes call, except that an official representative will assist you instead of a randomly selected volunteer. Through the video feed from your camera, the bank representative will be able to assist you with your questions.

Please note that the Lloyds Bank, Halifax, and Bank of Scotland Specialized Help options should only be used in regard to issues with products or services of the specific bank. The Lloyds Banking Group Specialized Help option can only be accessed from the UK and services are only available in English. Account specific inquiries relating to payments or money transfers should still be addressed through the Halifax, Bank of Scotland or Lloyd's Bank helplines or your local branch.

If you have other requests for companies or institutions to become a part of Specialized Help, please fill out our Specialized Help submission form, and we’ll do our best to include them on the platform.

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