Specialized Help is a new and better way for your company or organization to connect with blind and low-vision customers and provide them with improved, more accessible support.
Get Started Today
Too many products, services, and websites are inaccessible for the 253M people who are blind or have a low level of vision. With Specialized Help, your customers can connect with you, have personalized assistance, resolve issues and handle tasks directly via video call.
‘Specialized Help’ option presents menu with available companies for the blind or low-vision user.
Blind or low-vision user requests assistance in the Be My Eyes app.
Customer support agent picks up the call.
Blind or low-vision user receives real-time visual assistance with the task at hand from a company representative.
Create a company profile with useful information for your customers such as opening hours, company description and supported languages. You can also set specific geographic availability and target the markets in which you operate.
Access important metrics of call success rates, average waiting times and customer feedback. By helping your customers you can gather actionable insight into your customer journey.
Increase customer retention by providing tailored service and improving standards of accessibility.
Each Be My Eyes call is an opportunity for improvement. Increase your awareness of how well things work from an accessibility standpoint and find ways to improve or design more inclusive products and services.
The blind and low-vision community has high standards of accessibility. Integrating these standards can improve your receptivity and expand your company or organization’s reach inclusively.
Strengthen your brand image towards the blind and low-vision community by joining Be My Eyes’ Specialized Help. Being a part of the platform means taking an innovative step forward and is a chance for your company or organization to contribute to the social good.
Increase customer retention by providing tailored service and improving standards of accessibility.
Each Be My Eyes call is an opportunity for improvement. Increase your awareness of how well things work from an accessibility standpoint and find ways to improve or design more inclusive products and services.
The blind and low-vision community has high standards of accessibility. Integrating these standards can improve your receptivity and expand your company or organization’s reach inclusively.
Strengthen your brand image towards the blind and low-vision community by joining Be My Eyes’ Specialized Help. Being a part of the platform means taking an innovative step forward and is a chance for your company or organization to contribute to the social good.
Be My Eyes provides a new and innovative way for our customers to get technical support. With a simple tap, customers can access the Disability Answer Desk from their phone to get the help they need with Microsoft products and services.
Press release
Microsoft agents are available through Be My Eyes Specialized Help to users in Australia, Canada, UK, Hong Kong, Ireland, India, Malaysia, New Zealand, the Philippines, Singapore, South Africa and the United States offering assistance in English.
Read moreGoogle’s partnership with Be My Eyes allows people to have direct access to the Google Disability Support team while providing an opportunity for companies and communities to work together on building a more accessible world.
Press release
Customer support from Google just got a whole lot easier for people who are blind or have a low level of vision. Through the Be My Eyes Specialized Help platform, blind and low-vision users can now connect directly with the Google Disability Support team.
Read moreHerbal Essences and P&G’s exciting partnership with Be My Eyes step-changes the way we communicate with our blind and low vision customers. Our customers can learn about our products and make more informed choices both in store or at home. It also allows Herbal Essences and P&G to learn from our customers to design even more accessible products for everyone.
Press release
Herbal Essences is already front runners within accessible hair care, by making their shampoo and conditioner bottles distinguishable by touch. Now, they are taking the next step by offering Be My Eyes users free, live video support from their hair care experts.
Read moreClearblue’s partnership with Be My Eyes allows our customers that are blind or have low vision to connect to an expert advisor quickly, confidentially and from the comfort of their own home. Together, Clearblue and Be My Eyes are the indispensable partner to blind and low vision women when managing their reproductive health.
What's New
Being in control of your own body and the information about it is an important issue for most people, but it’s something that has been out of reach for many blind and low-vision women and couples when taking a pregnancy or fertility test. Be My Eyes and Clearblue join forces to give them back control.
Read morereview
RNIB Tech Talk reviewing the Microsoft Customer Support on the Be My Eyes Specialized Help platform.
review
Blind Abilities: CSUNATC19 - Join Kyndra Lococo from Google, Alexander Hauerslev Jensen and Will Butler, As They Announce Google as the Newest Specialized Help Partner on the Be My Eyes App!
Sign up for more information about integrating Specialized Help into your customer support center.
