{"id":4991,"date":"2026-07-27T13:39:00","date_gmt":"2026-07-27T13:39:00","guid":{"rendered":"https:\/\/www.bemyeyes.com\/business\/?p=4991"},"modified":"2026-07-27T13:39:01","modified_gmt":"2026-07-27T13:39:01","slug":"customer-accessibility-suite-spotlight-service-connect","status":"publish","type":"post","link":"https:\/\/www.bemyeyes.com\/business\/blog\/customer-accessibility-suite-spotlight-service-connect\/","title":{"rendered":"Customer Accessibility Suite Spotlight: Service Connect"},"content":{"rendered":"\n<p><strong><em><strong><em>For blind and low vision customers, everyday service moments can quickly become inaccessible.<\/em><\/strong><\/em><\/strong><\/p>\n\n\n\n<p>Whether it\u2019s unboxing a new device, understanding an error message on a screen or setting up new equipment.<\/p>\n\n\n\n<p>These are ordinary customer service moments, but they often depend on visual information. And for more than 340 million blind and low-vision people globally, that can create a direct barrier to getting help and resolving issues.<\/p>\n\n\n\n<p>For businesses, this is both a challenge and an opportunity.<\/p>\n\n\n\n<p>When customer service is not accessible, customers are left waiting, guessing, or relying on someone else. But when support is accessible, businesses build stronger loyalty and serve a community that is too often overlooked.<\/p>\n\n\n\n<p>That\u2019s why <a href=\"https:\/\/www.bemyeyes.com\/business\/bme-service-connect\/\" type=\"page\" id=\"44\" target=\"_blank\" rel=\"noreferrer noopener\">Service Connect<\/a> exists.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-contents\">Contents<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#What-is-Service-Connect\">What is Service Connect?<\/a><\/li>\n\n\n\n<li><a href=\"#How-Does-it-Work\">How Does it Work?<\/a><\/li>\n\n\n\n<li><a href=\"#Potential-Use-Cases\">Potential Use Cases<\/a><\/li>\n\n\n\n<li><a href=\"#Benefits-for-Blind-and-Low-Vision-Customers\">Benefits for Blind and Low Vision Customers<\/a><\/li>\n\n\n\n<li><a href=\"#Business-Impact\">Business Impact<\/a><\/li>\n\n\n\n<li><a href=\"#Start-Improving-Customer-Accessibility-Today\">Start Improving Customer Accessibility Today<\/a><\/li>\n\n\n\n<li><a href=\"#FAQs\">FAQs<br><\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"What-is-Service-Connect\"><br>What is Service Connect?<\/h2>\n\n\n\n<p>Service Connect is part of the Be My Eyes Customer Accessibility Suite. It is a multi-channel customer service solution designed to help businesses provide <a href=\"https:\/\/www.bemyeyes.com\/business\/accessible-customer-service-suite\/\" type=\"page\" id=\"38\" target=\"_blank\" rel=\"noreferrer noopener\">accessible support<\/a>, service desk experiences, and help for customers who are blind or have low vision.<\/p>\n\n\n\n<p>It combines AI-powered assistance with live-agent visual interpretation, giving customers a practical way to get help through the Be My Eyes app.<\/p>\n\n\n\n<p>Customers can start with AI-powered issue resolution, connect with a live agent, or move between the two when needed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"How-Does-it-Work\">How Does it Work?<\/h2>\n\n\n\n<p>Service Connect is designed to meet customers where they already are &#8211; inside the Be My Eyes app &#8211; used by over 1 million blind and low vision people worldwide.<\/p>\n\n\n\n<p>A blind or low vision customer opens the Be My Eyes app, navigates to your company profile in the Service Directory, and chooses whether to start with AI support (if enabled) or connect with a live agent.<\/p>\n\n\n\n<p>If the customer starts with AI, they can upload photos, ask questions, and receive a detailed answer. If the issue requires human support, the request can be escalated to a live agent, with the chat history passed through so the customer doesn\u2019t have to start again.<\/p>\n\n\n\n<p>Then, when the customer connects to a live agent, they talk them through the issue using one-way video (via the customer&#8217;s rear smartphone camera) and two-way audio.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Potential-Use-Cases\">Potential Use Cases<\/h2>\n\n\n\n<p>Service Connect is built for moments where customer support depends on visual information.<\/p>\n\n\n\n<p>Some examples include:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Troubleshooting devices and appliances<\/h3>\n\n\n\n<p>A customer may need help confirming whether a setting is correct, identifying which light is flashing, or understanding what appears on a device screen.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Reading error messages or product screens<\/h3>\n\n\n\n<p>Routers, TVs, kitchen appliances, medical devices, payment terminals, and smart home products often display visual prompts. Service Connect helps customers understand what is on screen without waiting for a friend or family member to read it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Product setup and onboarding<\/h3>\n\n\n\n<p>Setting up a new device often involves packaging, printed instructions, serial numbers, ports, cables, QR codes, and visual confirmation steps. Service Connect gives customers a direct route to support when setup instructions are not accessible.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Identifying labels, dates, and packaging details<\/h3>\n\n\n\n<p>Customers may need help reading best-before dates, product labels, dosage information, model numbers, or packaging instructions. A live agent can use the customer\u2019s camera view to provide clear guidance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Escalating from AI to a human agent<\/h3>\n\n\n\n<p>Many requests can be handled by AI (when enabled), but some require empathy, judgement, or brand-specific knowledge. Service Connect allows customers to move from AI support to a live agent when human help is the right next step.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Benefits-for-Blind-and-Low-Vision-Customers\">Benefits for Blind and Low Vision Customers<\/h2>\n\n\n\n<p>Service Connect is built around real customer accessibility, not just service efficiency.<\/p>\n\n\n\n<p>Some of the main benefits include:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Faster access to help<\/h3>\n\n\n\n<p>Customers can connect through the Be My Eyes app instead of searching for a separate support route, downloading a new app, or trying to explain a visual issue over a standard phone call.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Less frustration during high-pressure moments<\/h3>\n\n\n\n<p>When something breaks, fails, or becomes confusing, customers can quickly show the issue and receive guidance rather than having to guess.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Better context for support conversations<\/h3>\n\n\n\n<p>One-way video gives agents the visual information they need to understand the problem faster, making the interaction easier for the customer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">A smoother path from AI to human support<\/h3>\n\n\n\n<p>Customers can start with AI when it is enough, but still reach a human agent when the issue needs personal support.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Support inside a familiar app<\/h3>\n\n\n\n<p>Navigating a new company app can be hard, even when it is designed to be accessible. Service Connect lets customers connect from Be My Eyes &#8211; used by over 1 million blind and low-vision users globally.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Business-Impact\">Business Impact<\/h2>\n\n\n\n<p>Service Connect helps businesses make customer service more accessible while improving support outcomes.<\/p>\n\n\n\n<p>Some of the main business benefits include:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Faster resolution times<\/h3>\n\n\n\n<p>When agents can see the issue, they can often resolve it faster. Businesses currently using it generally reduce handling times by 50\u201370%.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Higher customer satisfaction<\/h3>\n\n\n\n<p>Service Connect helps remove friction from support moments that are often difficult for blind and low vision customers. The improved, faster service results in happier customers and higher CSAT scores.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Better agent performance<\/h3>\n\n\n\n<p>Agents aren&#8217;t limited to verbal descriptions of visual issues. They can see what the customer is showing, guide them more clearly, and handle requests with greater confidence.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Lower service costs<\/h3>\n\n\n\n<p>AI can resolve many requests before they reach an agent, while live agents remain available when human support is needed. Typically, our AI can resolve around 90% of requests without human intervention .<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Stronger brand loyalty<\/h3>\n\n\n\n<p>Blind and low vision customers, along with their friends and family, are often more loyal to organizations that provide accessible experiences.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Clear accessibility differentiation<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.bemyeyes.com\/business\/accessible-customer-service-suite\/\" type=\"page\" id=\"38\" target=\"_blank\" rel=\"noreferrer noopener\">Accessible customer service<\/a> helps brands stand apart by serving customers who are too often ignored by standard service models.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Start-Improving-Customer-Accessibility-Today\">Start Improving Customer Accessibility Today<\/h2>\n\n\n\n<p>Service Connect helps businesses turn inaccessible service moments into faster, more human, and more effective customer experiences.<\/p>\n\n\n\n<p>For blind and low vision customers, it means being able to show the problem, ask for help, and move forward with confidence.<\/p>\n\n\n\n<p>For businesses, it means providing accessible support at scale, improving service outcomes, and building stronger relationships with customers who deserve equal access.<\/p>\n\n\n\n<p>Want to get started improving customer accessibility? <a href=\"https:\/\/www.bemyeyes.com\/business\/request-a-demo\/\" type=\"page\" id=\"1407\" target=\"_blank\" rel=\"noreferrer noopener\">Request a free demo<\/a> today.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"FAQs\">FAQs<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Who is Service Connect designed for?<\/h3>\n\n\n\n<p>Service Connect is designed for businesses and organizations that want to provide accessible customer support for blind and low vision customers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How do customers access Service Connect?<\/h3>\n\n\n\n<p>Customers access Service Connect through the Be My Eyes app. They can find a company profile in the Service Directory and choose the available support option.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What is the Service Directory?<\/h3>\n\n\n\n<p>The Service Directory is where customers can find company profiles inside the Be My Eyes app. These profiles can include company information and access buttons for AI or live support.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Do agents need special training?<\/h3>\n\n\n\n<p>Be My Eyes provides onboarding, training, and guidance to help agents support blind and low vision customers effectively.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can managers track performance?<\/h3>\n\n\n\n<p>Yes. Service Connect includes dashboards and analytics for tracking metrics such as call volume, AI volume, resolution times, customer satisfaction, and customer challenges.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>For blind and low vision customers, everyday service moments can quickly become inaccessible. Whether it\u2019s unboxing a new device, understanding an error message on a screen or setting up new equipment. These are ordinary customer service moments, but they often depend on visual information. And for more than 340 million blind and low-vision people globally,<\/p>\n","protected":false},"author":18,"featured_media":4993,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-4991","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Accessibility Suite Spotlight: Service Connect<\/title>\n<meta name=\"description\" content=\"See how Service Connect gives blind and low vision customers its accessible AI and live visual support through the Be My Eyes app.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bemyeyes.com\/business\/blog\/customer-accessibility-suite-spotlight-service-connect\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Accessibility Suite Spotlight: Service Connect\" \/>\n<meta property=\"og:description\" content=\"See how Service Connect gives blind and low vision customers its accessible AI and live visual support through the Be My Eyes app.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bemyeyes.com\/business\/blog\/customer-accessibility-suite-spotlight-service-connect\/\" \/>\n<meta property=\"og:site_name\" content=\"Be My Eyes for Business\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/bemyeyesapp\/?loc\" \/>\n<meta property=\"article:published_time\" content=\"2026-07-27T13:39:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-27T13:39:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2026\/07\/Service-Connect.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Be My Eyes\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@BeMyEyes\" \/>\n<meta name=\"twitter:site\" content=\"@BeMyEyes\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Be My Eyes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/blog\\\/customer-accessibility-suite-spotlight-service-connect\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/blog\\\/customer-accessibility-suite-spotlight-service-connect\\\/\"},\"author\":{\"name\":\"Be My Eyes\",\"@id\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/#\\\/schema\\\/person\\\/ff9ad621a225723c4bf3b609b587826b\"},\"headline\":\"Customer Accessibility Suite Spotlight: Service Connect\",\"datePublished\":\"2026-07-27T13:39:00+00:00\",\"dateModified\":\"2026-07-27T13:39:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/blog\\\/customer-accessibility-suite-spotlight-service-connect\\\/\"},\"wordCount\":1185,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/blog\\\/customer-accessibility-suite-spotlight-service-connect\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/wp-content\\\/uploads\\\/sites\\\/5\\\/2026\\\/07\\\/Service-Connect.png\",\"articleSection\":[\"Blog\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/blog\\\/customer-accessibility-suite-spotlight-service-connect\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/blog\\\/customer-accessibility-suite-spotlight-service-connect\\\/\",\"url\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/blog\\\/customer-accessibility-suite-spotlight-service-connect\\\/\",\"name\":\"Customer Accessibility Suite Spotlight: Service Connect\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/blog\\\/customer-accessibility-suite-spotlight-service-connect\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/blog\\\/customer-accessibility-suite-spotlight-service-connect\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/wp-content\\\/uploads\\\/sites\\\/5\\\/2026\\\/07\\\/Service-Connect.png\",\"datePublished\":\"2026-07-27T13:39:00+00:00\",\"dateModified\":\"2026-07-27T13:39:01+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/#\\\/schema\\\/person\\\/ff9ad621a225723c4bf3b609b587826b\"},\"description\":\"See how Service Connect gives blind and low vision customers its accessible AI and live visual support through the Be My Eyes app.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/blog\\\/customer-accessibility-suite-spotlight-service-connect\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/blog\\\/customer-accessibility-suite-spotlight-service-connect\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/blog\\\/customer-accessibility-suite-spotlight-service-connect\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/wp-content\\\/uploads\\\/sites\\\/5\\\/2026\\\/07\\\/Service-Connect.png\",\"contentUrl\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/wp-content\\\/uploads\\\/sites\\\/5\\\/2026\\\/07\\\/Service-Connect.png\",\"width\":1200,\"height\":800,\"caption\":\"White outline of a person with a headset above text that reads \\\"Service Connect - Customer Accessibility Suite Spotlight\\\" on a blue background.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/blog\\\/customer-accessibility-suite-spotlight-service-connect\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Accessibility Suite Spotlight: Service Connect\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/#website\",\"url\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/\",\"name\":\"Be My Eyes for Business\",\"description\":\"Making good business accessible\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/#\\\/schema\\\/person\\\/ff9ad621a225723c4bf3b609b587826b\",\"name\":\"Be My Eyes\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/278e7de3beb571ca8288ddc134f8d33bf08fac87866ead26cd6399c90a37d26b?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/278e7de3beb571ca8288ddc134f8d33bf08fac87866ead26cd6399c90a37d26b?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/278e7de3beb571ca8288ddc134f8d33bf08fac87866ead26cd6399c90a37d26b?s=96&d=mm&r=g\",\"caption\":\"Be My Eyes\"},\"description\":\"Launched in 2015, Be My Eyes is a globally recognised and award-winning Accessibility Management provider. Connecting blind and low vision users with sighted volunteers and companies, through live video and AI to tackle inaccessible parts of everyday life, whether at home or at work; all for free to the end user. With a global community of 1 million users, and 10 million volunteers, Be My Eyes is available in more than 150 countries worldwide and its volunteers speak more than 180 languages.\",\"jobTitle\":\"Be My Eyes Team\",\"url\":\"https:\\\/\\\/www.bemyeyes.com\\\/business\\\/author\\\/bemyeyes\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Customer Accessibility Suite Spotlight: Service Connect","description":"See how Service Connect gives blind and low vision customers its accessible AI and live visual support through the Be My Eyes app.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.bemyeyes.com\/business\/blog\/customer-accessibility-suite-spotlight-service-connect\/","og_locale":"en_US","og_type":"article","og_title":"Customer Accessibility Suite Spotlight: Service Connect","og_description":"See how Service Connect gives blind and low vision customers its accessible AI and live visual support through the Be My Eyes app.","og_url":"https:\/\/www.bemyeyes.com\/business\/blog\/customer-accessibility-suite-spotlight-service-connect\/","og_site_name":"Be My Eyes for Business","article_publisher":"https:\/\/www.facebook.com\/bemyeyesapp\/?loc","article_published_time":"2026-07-27T13:39:00+00:00","article_modified_time":"2026-07-27T13:39:01+00:00","og_image":[{"width":1200,"height":800,"url":"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2026\/07\/Service-Connect.png","type":"image\/png"}],"author":"Be My Eyes","twitter_card":"summary_large_image","twitter_creator":"@BeMyEyes","twitter_site":"@BeMyEyes","twitter_misc":{"Written by":"Be My Eyes","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.bemyeyes.com\/business\/blog\/customer-accessibility-suite-spotlight-service-connect\/#article","isPartOf":{"@id":"https:\/\/www.bemyeyes.com\/business\/blog\/customer-accessibility-suite-spotlight-service-connect\/"},"author":{"name":"Be My Eyes","@id":"https:\/\/www.bemyeyes.com\/business\/#\/schema\/person\/ff9ad621a225723c4bf3b609b587826b"},"headline":"Customer Accessibility Suite Spotlight: Service Connect","datePublished":"2026-07-27T13:39:00+00:00","dateModified":"2026-07-27T13:39:01+00:00","mainEntityOfPage":{"@id":"https:\/\/www.bemyeyes.com\/business\/blog\/customer-accessibility-suite-spotlight-service-connect\/"},"wordCount":1185,"commentCount":0,"image":{"@id":"https:\/\/www.bemyeyes.com\/business\/blog\/customer-accessibility-suite-spotlight-service-connect\/#primaryimage"},"thumbnailUrl":"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2026\/07\/Service-Connect.png","articleSection":["Blog"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.bemyeyes.com\/business\/blog\/customer-accessibility-suite-spotlight-service-connect\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.bemyeyes.com\/business\/blog\/customer-accessibility-suite-spotlight-service-connect\/","url":"https:\/\/www.bemyeyes.com\/business\/blog\/customer-accessibility-suite-spotlight-service-connect\/","name":"Customer Accessibility Suite Spotlight: Service Connect","isPartOf":{"@id":"https:\/\/www.bemyeyes.com\/business\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.bemyeyes.com\/business\/blog\/customer-accessibility-suite-spotlight-service-connect\/#primaryimage"},"image":{"@id":"https:\/\/www.bemyeyes.com\/business\/blog\/customer-accessibility-suite-spotlight-service-connect\/#primaryimage"},"thumbnailUrl":"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2026\/07\/Service-Connect.png","datePublished":"2026-07-27T13:39:00+00:00","dateModified":"2026-07-27T13:39:01+00:00","author":{"@id":"https:\/\/www.bemyeyes.com\/business\/#\/schema\/person\/ff9ad621a225723c4bf3b609b587826b"},"description":"See how Service Connect gives blind and low vision customers its accessible AI and live visual support through the Be My Eyes app.","breadcrumb":{"@id":"https:\/\/www.bemyeyes.com\/business\/blog\/customer-accessibility-suite-spotlight-service-connect\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.bemyeyes.com\/business\/blog\/customer-accessibility-suite-spotlight-service-connect\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.bemyeyes.com\/business\/blog\/customer-accessibility-suite-spotlight-service-connect\/#primaryimage","url":"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2026\/07\/Service-Connect.png","contentUrl":"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2026\/07\/Service-Connect.png","width":1200,"height":800,"caption":"White outline of a person with a headset above text that reads \"Service Connect - Customer Accessibility Suite Spotlight\" on a blue background."},{"@type":"BreadcrumbList","@id":"https:\/\/www.bemyeyes.com\/business\/blog\/customer-accessibility-suite-spotlight-service-connect\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.bemyeyes.com\/business\/"},{"@type":"ListItem","position":2,"name":"Customer Accessibility Suite Spotlight: Service Connect"}]},{"@type":"WebSite","@id":"https:\/\/www.bemyeyes.com\/business\/#website","url":"https:\/\/www.bemyeyes.com\/business\/","name":"Be My Eyes for Business","description":"Making good business accessible","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.bemyeyes.com\/business\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.bemyeyes.com\/business\/#\/schema\/person\/ff9ad621a225723c4bf3b609b587826b","name":"Be My Eyes","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/278e7de3beb571ca8288ddc134f8d33bf08fac87866ead26cd6399c90a37d26b?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/278e7de3beb571ca8288ddc134f8d33bf08fac87866ead26cd6399c90a37d26b?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/278e7de3beb571ca8288ddc134f8d33bf08fac87866ead26cd6399c90a37d26b?s=96&d=mm&r=g","caption":"Be My Eyes"},"description":"Launched in 2015, Be My Eyes is a globally recognised and award-winning Accessibility Management provider. Connecting blind and low vision users with sighted volunteers and companies, through live video and AI to tackle inaccessible parts of everyday life, whether at home or at work; all for free to the end user. With a global community of 1 million users, and 10 million volunteers, Be My Eyes is available in more than 150 countries worldwide and its volunteers speak more than 180 languages.","jobTitle":"Be My Eyes Team","url":"https:\/\/www.bemyeyes.com\/business\/author\/bemyeyes\/"}]}},"_links":{"self":[{"href":"https:\/\/www.bemyeyes.com\/business\/wp-json\/wp\/v2\/posts\/4991","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bemyeyes.com\/business\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bemyeyes.com\/business\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bemyeyes.com\/business\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bemyeyes.com\/business\/wp-json\/wp\/v2\/comments?post=4991"}],"version-history":[{"count":0,"href":"https:\/\/www.bemyeyes.com\/business\/wp-json\/wp\/v2\/posts\/4991\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bemyeyes.com\/business\/wp-json\/wp\/v2\/media\/4993"}],"wp:attachment":[{"href":"https:\/\/www.bemyeyes.com\/business\/wp-json\/wp\/v2\/media?parent=4991"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bemyeyes.com\/business\/wp-json\/wp\/v2\/categories?post=4991"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bemyeyes.com\/business\/wp-json\/wp\/v2\/tags?post=4991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}