{"id":3506,"date":"2025-09-23T09:19:48","date_gmt":"2025-09-23T09:19:48","guid":{"rendered":"https:\/\/www.bemyeyes.com\/business\/?p=3506"},"modified":"2025-11-20T10:37:38","modified_gmt":"2025-11-20T10:37:38","slug":"what-is-ada-compliance","status":"publish","type":"post","link":"https:\/\/www.bemyeyes.com\/business\/blog\/what-is-ada-compliance\/","title":{"rendered":"What is ADA Compliance?"},"content":{"rendered":"\n<p><strong><em>\u201cWhen discussing accessibility, it is easy to reduce the conversation to checklists, technical requirements, or legal obligations. But at its heart, accessibility is about people.\u201d &#8211; Mike Buckley, CEO, Be My Eyes<\/em><\/strong><\/p>\n\n\n\n<p>It is about ensuring that every individual can participate in society with independence, dignity, and equal opportunity. <\/p>\n\n\n\n<p>That is why accessibility matters, and why it should be at the center of how businesses think about their services. <\/p>\n\n\n\n<p>Disabilities can be visible or invisible, and they can be temporary or permanent. They include mobility, blindness, low vision, deafness, hearing loss, cognitive differences, and many others. <\/p>\n\n\n\n<p>In an era where digital platforms dominate commerce, communication, and everyday life, the stakes are higher than ever. <\/p>\n\n\n\n<p>For many businesses, the first customer interaction happens online. If a website is not accessible with a screen reader, if a checkout form cannot be navigated with a keyboard, or if videos do not include captions, those customers are effectively locked out. <\/p>\n\n\n\n<p>In this blog, we explore <a href=\"https:\/\/www.bemyeyes.com\/business\/the-americans-with-disabilities-act-ada\/\">ADA compliance<\/a>, what it looks like in practice and how to get started.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-contents\">Contents<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#h-what-is-ada-compliance\">What is ADA Compliance <\/a><\/li>\n\n\n\n<li><a href=\"#h-what-does-ada-compliance-look-like-in-practice\">What Does ADA Compliance Look Like in Practice <\/a><\/li>\n\n\n\n<li><a href=\"#h-why-ada-compliance-is-more-than-just-a-legal-obligation\">Why ADA Compliance is More Than Just a Legal Obligation <\/a><\/li>\n\n\n\n<li><a href=\"#h-be-my-eyes-and-the-future-of-accessible-customer-experience\">Be My Eyes and the Future of Accessible Customer Experience <\/a><\/li>\n\n\n\n<li><a href=\"#h-how-to-get-started-with-ada-compliance\">How to Get Started With ADA Compliance<br><\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-ada-compliance\">What is ADA Compliance?<\/h2>\n\n\n\n<p>The <a href=\"https:\/\/www.ada.gov\" target=\"_blank\" rel=\"noreferrer noopener\">Americans with Disabilities Act (ADA)<\/a> was signed into law in 1990 as a landmark piece of civil rights legislation. <\/p>\n\n\n\n<p>The ADA prohibits discrimination against individuals with disabilities across almost every area of public life, including employment, education, transportation, government programs, and places of public accommodation. <\/p>\n\n\n\n<p>The spirit of the law is simple: people with disabilities should have the same rights and opportunities as everyone else. <\/p>\n\n\n\n<p>For businesses, two specific sections of the ADA are most relevant. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Title II applies to public entities such as state and local governments, including services like public transit. <\/li>\n\n\n\n<li>Title III applies to public accommodations and commercial facilities. This includes not only physical spaces such as restaurants, hotels, retail stores, and theaters, but also, through legal interpretation, digital spaces like websites and mobile applications. <\/li>\n<\/ul>\n\n\n\n<p>Although the ADA does not explicitly mention the internet (the law predates the digital revolution), courts and the Department of Justice have made it clear that online services are considered extensions of public accommodations. <\/p>\n\n\n\n<p>In practice, that means a business website or e-commerce platform is just as subject to accessibility requirements as a physical storefront. If people with disabilities cannot use your website or app to access goods and services, your business may be out of compliance.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cta-service-cms2.hubspot.com\/web-interactives\/public\/v1\/track\/redirect?encryptedPayload=AVxigLLVpwVPJ1y1rPN3CodA4A4SoFuta%2FyAuYyoPhGZI9BiRv%2B8tiFo%2Bhg92le8Geap2rQsWIzo9azZw8KyeTw2cUnj%2BfNVl%2BRk2cHf5ZQMdYrXyxypxe1ejgJe%2FIvR7Avx8cJfWboEJ%2FMAZVF9AawM77gwbLHSc7bhUuwAnXPmqpQClfyURMniy2WTXQib7D6yAejVYYrB2RCYR7lJZO2A94udVg2y%2FGnlJNjj51ioGJHJVF%2BsYv%2BO5b%2F%2BZzYVMzhAwK%2BV7bHTvTw6YwEiSIFqF7bGGtW3uYXTV1ZxUJz1Usk8V2yTL5J2RJ0E0oI5VvLihoxRPX%2B5BJPkNOb09oaur%2B6%2B2RNgcw%3D%3D&amp;webInteractiveContentId=189631815785&amp;portalId=6577197\"><img decoding=\"async\" data-src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/6577197\/interactive-189631815785.png\" alt=\"Download the FREE eBook\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-does-ada-compliance-look-like-in-practice\">What Does ADA Compliance Look Like in Practice?<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.bemyeyes.com\/business\/the-americans-with-disabilities-act-ada\/\" target=\"_blank\" rel=\"noreferrer noopener\">ADA<\/a> compliance takes many different forms depending on the nature of your business.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A physical retail store, for example, must think about the layout of its aisles, the height of its counters, and whether its entrances and restrooms are accessible to wheelchair users. <\/li>\n\n\n\n<li>A software company, on the other hand, must focus on ensuring its digital products work with screen readers, have sufficient color contrast, and provide captions for audiovisual content. <\/li>\n<\/ul>\n\n\n\n<p>In the digital realm, the primary benchmark for accessibility is the <a href=\"https:\/\/www.w3.org\/WAI\/standards-guidelines\/wcag\/\" target=\"_blank\" rel=\"noreferrer noopener\">Web Content Accessibility Guidelines<\/a>. These guidelines are built around four key principles: content must be perceivable, operable, understandable, and robust. Learn more about making your website accessible for blind and low-vision consumers here: <a href=\"https:\/\/www.bemyeyes.com\/business\/blog\/how-to-make-your-website-accessible-for-blind-and-low-vision-users\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.bemyeyes.com\/business\/blog\/how-to-make-your-website-accessible-for-blind-and-low-vision-users\/<\/a><\/p>\n\n\n\n<p>In physical spaces, ADA compliance involves features like ramps, elevators, accessible restrooms, tactile signage, and adequate parking spaces. These elements are necessities that allow people with disabilities to enter, move through, and safely use facilities. <\/p>\n\n\n\n<p>Customer service is another area where compliance matters. <\/p>\n\n\n\n<p><strong><em>78% of customers have backed out of a purchase due to a poor customer experience. (<a href=\"https:\/\/www.helpscout.com\/75-customer-service-facts-quotes-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">Glance<\/a>) <\/em><\/strong><\/p>\n\n\n\n<p>Even if your website and buildings are accessible, the way your staff communicates with customers can make or break the experience. <\/p>\n\n\n\n<p>Offering multiple ways to get in touch, such as text chat, phone with relay services, or video calls with support for those who are blind or have low-vision, or sign language interpretation ensures that customers are not excluded.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-ada-compliance-is-more-than-just-a-legal-obligation\">Why ADA Compliance is More Than Just a Legal Obligation<\/h2>\n\n\n\n<p>For many businesses, the first encounter with ADA compliance comes from a legal standpoint.<\/p>\n\n\n\n<p>Maybe it is the news of another company being sued for having an inaccessible website, or maybe it is the realization that a new building must meet ADA design standards. While the legal risks of noncompliance are real, the law should not be the only motivation.<\/p>\n\n\n\n<p>There is also a clear moral responsibility.<\/p>\n\n\n\n<p>Ensuring accessibility is about equity and fairness. Excluding people with disabilities from everyday experiences is no different from excluding them based on race, gender, or age. When businesses treat accessibility as a moral imperative, they move from doing the minimum to creating truly inclusive experiences.<\/p>\n\n\n\n<p>Accessibility also brings a strong business case.<\/p>\n\n\n\n<p><strong><em>Disabled consumers represent $1.9 trillion in annual disposable income &#8211; <a href=\"https:\/\/www.rod-group.com\/research-insights\/annual-report-2020\/\" target=\"_blank\" rel=\"noreferrer noopener\">The Return on Disability Report<\/a><\/em><\/strong><\/p>\n\n\n\n<p>When you consider the spending power of their families and friends, the potential market grows even larger.<\/p>\n\n\n\n<p>By prioritizing accessibility, businesses create solutions that improve usability for all customers, not just specific disabilities.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-be-my-eyes-and-the-future-of-accessible-customer-experience\">Be My Eyes and the Future of Accessible Customer Experience<\/h2>\n\n\n\n<p>While compliance provides the baseline, innovation defines the future of accessibility. This is an area Be My Eyes helps businesses such as <a href=\"https:\/\/www.bemyeyes.com\/business\/microsoft-case-study\/\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft<\/a>, <a href=\"https:\/\/www.bemyeyes.com\/business\/sky-ireland\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sky<\/a> and <a href=\"https:\/\/www.bemyeyes.com\/business\/sony\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sony<\/a> to excel in. <\/p>\n\n\n\n<p>Our customer accessibility management (CAM) solutions include <a href=\"https:\/\/www.bemyeyes.com\/business\/bme-service-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Service AI<\/a>, <a href=\"https:\/\/www.bemyeyes.com\/business\/bme-service-connect\/\" target=\"_blank\" rel=\"noreferrer noopener\">Service Connect<\/a> and <a href=\"https:\/\/www.bemyeyes.com\/business\/bme-customer-directory\/\" target=\"_blank\" rel=\"noreferrer noopener\">Service Directory<\/a>. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Service AI, for instance, uses advanced image-based artificial intelligence to solve customer service queries automatically. Imagine a blind user trying to understand the layout of a new device or read instructions printed on a package. Service AI can interpret the image and provide guidance instantly, without requiring a human agent. <\/li>\n\n\n\n<li>For situations where human assistance is still needed, Service Connect escalates the interaction seamlessly to a trained customer service representative via one-way video and two-way audio. This ensures that no matter the complexity of the issue, users can always find a resolution. <\/li>\n<\/ul>\n\n\n\n<p>Businesses that embrace this kind of innovation position themselves as leaders, not just rule-followers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-get-started-with-ada-compliance\">How to Get Started with ADA Compliance<\/h2>\n\n\n\n<p>For businesses new to accessibility, the journey can seem daunting. But like any transformation, it begins with concrete steps. <\/p>\n\n\n\n<p>The first step is to conduct an accessibility audit. This involves reviewing both your physical and digital environments. On the digital side, automated tools can identify common errors such as missing alt text or insufficient color contrast, but human testing, particularly with access technologies, is essential to catch real-world barriers. <\/p>\n\n\n\n<p>Once you have a clear picture of where gaps exist, the next step is to prioritize digital channels and customer service. Websites, apps, and support systems are the front doors of modern business, and ensuring they are accessible delivers immediate impact. Investing here demonstrates commitment and builds trust. <\/p>\n\n\n\n<p>At the same time, staff training cannot be overlooked. Accessibility is not just the responsibility of IT or facilities teams; it is a company-wide mindset. Training frontline staff to communicate respectfully with customers who have disabilities ensures that inclusivity extends beyond technical compliance. <\/p>\n\n\n\n<p>Finally, businesses must view accessibility as an ongoing process, not a one-time project. Standards evolve, technologies change, and customer needs shift. Creating and implementing your internal accessibility standards will make compliance and maintenance of all your digital assets routine, understood and appreciated by staff and customers alike.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cta-service-cms2.hubspot.com\/web-interactives\/public\/v1\/track\/redirect?encryptedPayload=AVxigLLVpwVPJ1y1rPN3CodA4A4SoFuta%2FyAuYyoPhGZI9BiRv%2B8tiFo%2Bhg92le8Geap2rQsWIzo9azZw8KyeTw2cUnj%2BfNVl%2BRk2cHf5ZQMdYrXyxypxe1ejgJe%2FIvR7Avx8cJfWboEJ%2FMAZVF9AawM77gwbLHSc7bhUuwAnXPmqpQClfyURMniy2WTXQib7D6yAejVYYrB2RCYR7lJZO2A94udVg2y%2FGnlJNjj51ioGJHJVF%2BsYv%2BO5b%2F%2BZzYVMzhAwK%2BV7bHTvTw6YwEiSIFqF7bGGtW3uYXTV1ZxUJz1Usk8V2yTL5J2RJ0E0oI5VvLihoxRPX%2B5BJPkNOb09oaur%2B6%2B2RNgcw%3D%3D&amp;webInteractiveContentId=189631815785&amp;portalId=6577197\"><img decoding=\"async\" data-src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/6577197\/interactive-189631815785.png\" alt=\"Download the FREE eBook\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>\u201cWhen discussing accessibility, it is easy to reduce the conversation to checklists, technical requirements, or legal obligations. But at its heart, accessibility is about people.\u201d &#8211; Mike Buckley, CEO, Be My Eyes It is about ensuring that every individual can participate in society with independence, dignity, and equal opportunity. That is why accessibility matters, and<\/p>\n","protected":false},"author":12,"featured_media":3508,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-3506","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What is ADA Compliance?<\/title>\n<meta name=\"description\" content=\"Learn what ADA compliance means for businesses, why accessibility matters, and how to create inclusive experiences.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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