{"id":3453,"date":"2025-09-02T08:00:00","date_gmt":"2025-09-02T08:00:00","guid":{"rendered":"https:\/\/www.bemyeyes.com\/business\/?p=3453"},"modified":"2026-04-16T15:39:27","modified_gmt":"2026-04-16T15:39:27","slug":"how-to-conduct-a-thorough-digital-accessibility-audit","status":"publish","type":"post","link":"https:\/\/www.bemyeyes.com\/business\/blog\/how-to-conduct-a-thorough-digital-accessibility-audit\/","title":{"rendered":"How to Conduct a Thorough Digital Accessibility Audit"},"content":{"rendered":"\n<p><strong><em>Did you know that just 3% of the web is considered to be truly accessible? &#8211; <a href=\"https:\/\/www.audioeye.com\/digital-accessibility-index\/2023\/\" target=\"_blank\" rel=\"noreferrer noopener\">AudioEye<\/a><\/em><\/strong><\/p>\n\n\n\n<p>This isn\u2019t acceptable, and something has to change. <\/p>\n\n\n\n<p>Whether you operate a global e-commerce platform, run a customer service center, or publish digital content, ensuring accessibility for people with disabilities is simply a non-negotiable baseline. <\/p>\n\n\n\n<p>And yet, many companies remain unprepared. <\/p>\n\n\n\n<p>The good news? <\/p>\n\n\n\n<p>A comprehensive digital accessibility audit is the first, most powerful step you can take. <\/p>\n\n\n\n<p>This guide will walk you through the audit process step by step. Let\u2019s make your digital experience accessible to everyone, starting now.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-contents\">Contents<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#h-step-1-understand-what-needs-to-be-audited\">Step 1: Understand What Needs to Be Audited <\/a><\/li>\n\n\n\n<li><a href=\"#h-step-2-benchmark-against-the-right-standards\">Step 2: Benchmark Against the Right Standards <\/a><\/li>\n\n\n\n<li><a href=\"#h-step-3-choose-your-audit-methods\">Step 3: Choose Your Audit Methods <\/a><\/li>\n\n\n\n<li><a href=\"#h-step-4-document-and-prioritize-your-findings\">Step 4: Document and Prioritize Your Findings <\/a><\/li>\n\n\n\n<li><a href=\"#h-step-5-assign-ownership-and-begin-remediation\">Step 5: Assign Ownership and Begin Remediation <\/a><\/li>\n\n\n\n<li><a href=\"#h-step-6-retest-and-validate\">Step 6: Retest and Validate <\/a><\/li>\n\n\n\n<li><a href=\"#h-step-7-create-a-long-term-accessibility-roadmap\">Step 7: Create a Long-Term Accessibility Roadmap <\/a><\/li>\n\n\n\n<li><a href=\"#h-tools-and-resources\">Tools &amp; Resources <\/a><\/li>\n\n\n\n<li><a href=\"#h-making-good-business-accessible\">Making Good Business Accessible<\/a><br><\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<h3 class=\"wp-block-heading\" id=\"h-key-takeaways\">Key takeaways:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>A digital accessibility audit is the first step toward inclusive experiences: <\/strong>Audits help organizations uncover barriers across websites, apps, documents, support channels, and digital journeys so they can improve access for everyone. <\/li>\n\n\n\n<li><strong>Strong audits combine standards, testing, and action:<\/strong> Using WCAG benchmarks, automated tools, manual reviews, and user testing creates a clearer picture of issues and what needs fixing first. <\/li>\n\n\n\n<li><strong>Accessibility should become an ongoing business practice: <\/strong>Retesting, ownership, training, roadmaps, and regular measurement help turn accessibility from a one-time project into long-term progress.<\/li>\n<\/ul>\n<\/blockquote>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-step-1-understand-what-needs-to-be-audited\">Step 1: Understand What Needs to Be Audited<\/h2>\n\n\n\n<p><strong><em>In a <a href=\"https:\/\/webaim.org\/projects\/million\/\" target=\"_blank\" rel=\"noreferrer noopener\">2025 review of one million home pages<\/a>, 94.8% of them had WCAG 2 failures.<\/em><\/strong><\/p>\n\n\n\n<p>Every audit starts with knowing what you&#8217;re assessing. <a href=\"https:\/\/www.bemyeyes.com\/business\/blog\/digital-accessibility-tools\/\">Digital accessibility<\/a> extends far beyond a website homepage. To meet modern <a href=\"https:\/\/www.bemyeyes.com\/business\/accessibility-standards-explained\/\" target=\"_blank\" rel=\"noreferrer noopener\">accessibility standards<\/a> and user expectations, you need to cast a wide net. This step lays the groundwork for your entire accessibility strategy.<\/p>\n\n\n\n<p>Think broadly:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Websites and mobile applications <\/li>\n\n\n\n<li>Customer portals and intranets <\/li>\n\n\n\n<li>PDFs, downloadable documents, and multimedia content <\/li>\n\n\n\n<li>Chat interfaces and AI agents <\/li>\n\n\n\n<li>Digital payment flows and shopping carts <\/li>\n\n\n\n<li>Interactive tools (maps, calculators, booking engines)<\/li>\n<\/ul>\n\n\n\n<p><em><strong>Pro Tip: <\/strong>Be sure to evaluate your customer service experience end-to-end. Tools like Be My Eyes\u2019 <a href=\"https:\/\/www.bemyeyes.com\/business\/accessible-customer-service-suite\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Accessibility Suite<\/a> \u2014 including Service AI (automated visual interpretation) and Service Connect (video support with real agents) enable organizations to deliver seamless accessible support experiences for blind and low-vision customers.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-step-2-benchmark-against-the-right-standards\">Step 2: Benchmark Against the Right Standards<\/h2>\n\n\n\n<p>Once you&#8217;ve defined what needs auditing, the next step is understanding what &#8220;accessible&#8221; really means. Standards vary by region, but for websites at least, WCAG (Web Content Accessibility Guidelines) is the globally recognized baseline. Benchmarking against these guidelines ensures your audit is both comprehensive and compliant.<\/p>\n\n\n\n<p>WCAG covers four key principles:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Perceivable: <\/strong>Information must be presented in ways all users can recognize.<\/li>\n\n\n\n<li><strong>Operable:<\/strong> Navigation must be possible with a keyboard, screen reader, or voice. <\/li>\n\n\n\n<li><strong>Understandable:<\/strong> Interfaces and interactions must be predictable and consistent. <\/li>\n\n\n\n<li><strong>Robust:<\/strong> Content must be compatible with assistive technologies.<\/li>\n<\/ul>\n\n\n\n<p><em><strong>Pro Tip: <\/strong>Aligning with WCAG 2.1 AA (or 2.2 when finalized) will put you in a strong position for EAA, ADA and global compliance.<\/em><\/p>\n\n\n\n<p>Referencing these standards provides your team with a clear target and shared language for remediation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-step-3-choose-your-audit-methods\">Step 3: Choose Your Audit Methods<\/h2>\n\n\n\n<p>There is no single tool that can do it all. A strong digital accessibility audit combines multiple testing methods to surface issues that are technical, experiential, and contextual. This multi-method approach ensures that both functional access and usability are covered.<\/p>\n\n\n\n<p>Use the following approaches:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Automated Testing: <\/strong>Fast, repeatable scans for code-level issues (e.g., missing alt text, color contrast, ARIA landmarks). <\/li>\n\n\n\n<li><strong>Manual Testing: <\/strong>Keyboard-only navigation, screen reader compatibility, form labeling, and error handling. <\/li>\n\n\n\n<li><strong>User Testing: <\/strong>Involve people with lived experience of disability to provide authentic insights on real-world usability.<\/li>\n<\/ul>\n\n\n\n<p><em><strong>Pro Tip:<\/strong> Partner with real communities to get authentic user testing from disabled individuals.<\/em><\/p>\n\n\n\n<p>Using a combination of tools and real users ensures you catch both the obvious and the overlooked.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cta-service-cms2.hubspot.com\/web-interactives\/public\/v1\/track\/redirect?encryptedPayload=AVxigLLVpwVPJ1y1rPN3CodA4A4SoFuta%2FyAuYyoPhGZI9BiRv%2B8tiFo%2Bhg92le8Geap2rQsWIzo9azZw8KyeTw2cUnj%2BfNVl%2BRk2cHf5ZQMdYrXyxypxe1ejgJe%2FIvR7Avx8cJfWboEJ%2FMAZVF9AawM77gwbLHSc7bhUuwAnXPmqpQClfyURMniy2WTXQib7D6yAejVYYrB2RCYR7lJZO2A94udVg2y%2FGnlJNjj51ioGJHJVF%2BsYv%2BO5b%2F%2BZzYVMzhAwK%2BV7bHTvTw6YwEiSIFqF7bGGtW3uYXTV1ZxUJz1Usk8V2yTL5J2RJ0E0oI5VvLihoxRPX%2B5BJPkNOb09oaur%2B6%2B2RNgcw%3D%3D&amp;webInteractiveContentId=189631815785&amp;portalId=6577197\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" data-src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/6577197\/interactive-189631815785.png\" alt=\"Download the FREE eBook\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-step-4-document-and-prioritize-your-findings\">Step 4: Document and Prioritize Your Findings <\/h2>\n\n\n\n<p>An audit is only useful if it leads to action. <\/p>\n\n\n\n<p><strong><em>\u201cAccessibility isn\u2019t achieved by intention alone, it\u2019s achieved by structure, ownership, and follow-through. If we want lasting change, we have to turn findings into frameworks that everyone can act on.\u201d \u2014 Hans J\u00f8rgen Wiberg, Founder, Be My Eyes <\/em><\/strong><\/p>\n\n\n\n<p>This step is where you translate insights into a roadmap by documenting findings in a structured, digestible format. Clear categorization helps teams triage issues effectively and focus on what matters most. <\/p>\n\n\n\n<p>Organize your findings: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>By Severity:<\/strong> Critical, Major, Minor <\/li>\n\n\n\n<li><strong>By Criteria: <\/strong>WCAG reference, legal\/regulatory requirement <\/li>\n\n\n\n<li><strong>By Impact: <\/strong>How it affects user tasks and overall experience <\/li>\n\n\n\n<li><strong>By Effort: <\/strong>Estimate time or complexity to resolve <\/li>\n<\/ul>\n\n\n\n<p><em><strong>Pro Tip: <\/strong>Include screenshots, user quotes, or screen reader logs to bring issues to life and build empathy across teams. <\/em><\/p>\n\n\n\n<p>A well-documented audit turns accessibility from a checklist into a shared accountability framework.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-step-5-assign-ownership-and-begin-remediation\">Step 5: Assign Ownership and Begin Remediation <\/h2>\n\n\n\n<p>Knowing what\u2019s broken is just the beginning. <\/p>\n\n\n\n<p>Now it\u2019s time to fix it. <\/p>\n\n\n\n<p>This step focuses on making accessibility a cross-functional effort, integrating remediation work into your product and content pipelines. <\/p>\n\n\n\n<p>Steps to take: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assign responsibilities across design, development, and content teams <\/li>\n\n\n\n<li>Integrate fixes into existing sprints or roadmaps <\/li>\n\n\n\n<li>Ensure global design systems and templates reflect accessibility changes<\/li>\n<\/ul>\n\n\n\n<p><em><strong>Pro Tip: <\/strong>Start with reusable components (like buttons and forms) to create a scalable impact across your digital footprint. <\/em><\/p>\n\n\n\n<p>Accessibility must be treated as a product quality issue, not a feature request.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-step-6-retest-and-validate\">Step 6: Retest and Validate <\/h2>\n\n\n\n<p>Fixing issues is important, but confirming that they\u2019re truly resolved is critical. Retesting ensures that changes are effective and don\u2019t introduce new accessibility barriers. It also builds trust with users and stakeholders. <\/p>\n\n\n\n<p>Make sure to: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Re-run automated tests to confirm technical fixes <\/li>\n\n\n\n<li>Perform manual regression testing on updated flows <\/li>\n\n\n\n<li>Conduct usability testing again with real users, if possible <\/li>\n<\/ul>\n\n\n\n<p><em><strong>Pro Tip:<\/strong> Don\u2019t just test for pass\/fail, test for usability. Invite users with disabilities to complete key tasks post-remediation and ask where friction remains. <\/em><\/p>\n\n\n\n<p>Validation helps shift accessibility from a static checklist to an active part of quality assurance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-step-7-create-a-long-term-accessibility-roadmap\">Step 7: Create a Long-Term Accessibility Roadmap <\/h2>\n\n\n\n<p>Accessibility should always be viewed as an ongoing process and not just a one-time fix. <\/p>\n\n\n\n<p><strong><em>\u201cThe most impactful companies treat accessibility as a principle. Building a roadmap means making accessibility part of how you design, deliver, and lead, every single day.\u201d \u2014 Mike Buckley, CEO, Be My Eyes <\/em><\/strong><\/p>\n\n\n\n<p>This final step is about embedding accessibility into the culture and operations of your organization. Think of your roadmap as a living strategy. <\/p>\n\n\n\n<p>Include the following: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Governance and accountability structure <\/li>\n\n\n\n<li>Accessibility champions in each department <\/li>\n\n\n\n<li>Ongoing training and upskilling <\/li>\n\n\n\n<li>Regular re-audits and progress metrics <\/li>\n<\/ul>\n\n\n\n<p><em><strong>Pro Tip: <\/strong>Include <a href=\"https:\/\/www.bemyeyes.com\/business\/blog\/accessibility-kpis-how-to-measure-and-improve-your-accessibility-efforts\/\" target=\"_blank\" rel=\"noreferrer noopener\">accessibility KPIs<\/a> in product OKRs, and tie improvements to user satisfaction and compliance goals. <\/em><\/p>\n\n\n\n<p>Sustainable accessibility means moving from reactive fixes to proactive inclusion.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-tools-amp-resources\">Tools &amp; Resources <\/h2>\n\n\n\n<p>Your accessibility audit is only as effective as the tools and support you bring to it. <\/p>\n\n\n\n<p>From automated scanners to community-based testing platforms, there\u2019s a growing ecosystem designed to help teams catch issues early, fix them fast, and build inclusively from the ground up. Use a combination of these to cover technical checks, manual experience validation, and real-user feedback. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Automated Tools:<\/strong> Axe, WAVE, Lighthouse, Pa11y <\/li>\n\n\n\n<li><strong>Manual Testing: <\/strong>NVDA, VoiceOver, JAWS, keyboard-only testing <\/li>\n\n\n\n<li><strong>Accessibility Guidelines:<\/strong> <a href=\"https:\/\/www.w3.org\/WAI\/standards-guidelines\/wcag\/\" target=\"_blank\" rel=\"noreferrer noopener\">WCAG 2.1<\/a>, <a href=\"https:\/\/info.bemyeyes.com\/european-accessibility-act\" target=\"_blank\" rel=\"noreferrer noopener\">EAA Guide<\/a><\/li>\n\n\n\n<li><strong>Platforms: <\/strong>Be My Eyes for real-user testing, <a href=\"https:\/\/www.bemyeyes.com\/business\/bme-service-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Service AI<\/a> for image-based issue resolution, and <a href=\"https:\/\/www.bemyeyes.com\/business\/bme-service-connect\/\" target=\"_blank\" rel=\"noreferrer noopener\">Service Connect<\/a> for direct support<\/li>\n<\/ul>\n\n\n\n<p><em><strong>Pro Tip:<\/strong> Build your internal accessibility toolkit into onboarding and training so every designer, developer, and content creator knows how to use these tools.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-making-good-business-accessible\">Making Good Business Accessible <\/h2>\n\n\n\n<p>An accessibility audit isn\u2019t just a risk mitigation exercise. It\u2019s a bold signal that your organization is ready to serve every customer, employee, and partner equally. <\/p>\n\n\n\n<p>You\u2019ll unlock new markets. You\u2019ll reduce legal risk. You\u2019ll design better products for everyone. <\/p>\n\n\n\n<p>And most importantly, you\u2019ll contribute to building a digital world that reflects the diversity of the real one. <\/p>\n\n\n\n<p>The opportunity is here. Let\u2019s make good business accessible, together. <\/p>\n\n\n\n<p><strong>Want to discover how accessibility fuels innovation, reduces risk, and opens the door to entirely new markets? <a href=\"https:\/\/info.bemyeyes.com\/business-case-for-accessibility\">Download our eBook<\/a> and learn why accessibility is simply good business.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cta-service-cms2.hubspot.com\/web-interactives\/public\/v1\/track\/redirect?encryptedPayload=AVxigLLVpwVPJ1y1rPN3CodA4A4SoFuta%2FyAuYyoPhGZI9BiRv%2B8tiFo%2Bhg92le8Geap2rQsWIzo9azZw8KyeTw2cUnj%2BfNVl%2BRk2cHf5ZQMdYrXyxypxe1ejgJe%2FIvR7Avx8cJfWboEJ%2FMAZVF9AawM77gwbLHSc7bhUuwAnXPmqpQClfyURMniy2WTXQib7D6yAejVYYrB2RCYR7lJZO2A94udVg2y%2FGnlJNjj51ioGJHJVF%2BsYv%2BO5b%2F%2BZzYVMzhAwK%2BV7bHTvTw6YwEiSIFqF7bGGtW3uYXTV1ZxUJz1Usk8V2yTL5J2RJ0E0oI5VvLihoxRPX%2B5BJPkNOb09oaur%2B6%2B2RNgcw%3D%3D&amp;webInteractiveContentId=189631815785&amp;portalId=6577197\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" data-src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/6577197\/interactive-189631815785.png\" alt=\"Download the FREE eBook\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Did you know that just 3% of the web is considered to be truly accessible? &#8211; AudioEye This isn\u2019t acceptable, and something has to change. Whether you operate a global e-commerce platform, run a customer service center, or publish digital content, ensuring accessibility for people with disabilities is simply a non-negotiable baseline. And yet, many<\/p>\n","protected":false},"author":12,"featured_media":3462,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-3453","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Conduct a Thorough Digital Accessibility Audit<\/title>\n<meta name=\"description\" content=\"Discover how to conduct a thorough digital accessibility audit to unlock new markets, reduce legal risk and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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