{"id":2909,"date":"2025-05-21T12:11:36","date_gmt":"2025-05-21T12:11:36","guid":{"rendered":"https:\/\/www.bemyeyes.com\/business\/?p=2909"},"modified":"2026-04-16T13:42:03","modified_gmt":"2026-04-16T13:42:03","slug":"what-is-excellent-accessible-customer-service","status":"publish","type":"post","link":"https:\/\/www.bemyeyes.com\/business\/blog\/what-is-excellent-accessible-customer-service\/","title":{"rendered":"What is Excellent Accessible Customer Service?"},"content":{"rendered":"\n<p><strong><em>Did you know that according to the <a href=\"https:\/\/cxtrends.zendesk.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">2025 CX trends report by Zendesk<\/a>, 73% of consumers will switch to a competitor after multiple bad experiences and over half of consumers will switch to a competitor after only one bad experience?<\/em><\/strong><\/p>\n\n\n\n<p>The importance of delivering excellent customer service can\u2019t be understated, and your business needs to ensure all consumers can access the help they need. Customer service simply must be accessible. However, many teams often fall short which creates unnecessary friction, lost brand loyalty and lost business.<\/p>\n\n\n\n<p>In this blog, we explore what excellent <a href=\"https:\/\/www.bemyeyes.com\/business\/customer-accessibility-management-solutions\/\">accessible customer service<\/a> is, core components of accessible support and the actions you can start taking.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-contents\">Contents<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#h-defining-excellent-accessible-customer-service\">Defining Excellent Accessible Customer Service<\/a><\/li>\n\n\n\n<li><a href=\"#h-the-business-impact\">The Business Impact<\/a><\/li>\n\n\n\n<li><a href=\"#h-how-to-start-building-accessible-customer-service\">How to Start Building Accessible Customer Service<\/a><\/li>\n\n\n\n<li><a href=\"#h-the-be-my-eyes-accessible-customer-service-suite\">The Be My Eyes Accessible Customer Service Suite<\/a><\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<h3 class=\"wp-block-heading\" id=\"h-key-takeaways\">Key takeaways:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Accessible customer service is great customer service<\/strong>: Support should be designed so everyone can easily get help, complete tasks, and feel respected across every channel, regardless of ability. <\/li>\n\n\n\n<li><strong>Accessibility drives real business results<\/strong>: Better accessibility can improve loyalty, strengthen brand trust, reduce support costs, lower legal risk, and open access to underserved markets. <\/li>\n\n\n\n<li><strong>Start with practical action steps<\/strong>: Audit current support channels, involve people with disabilities in testing, train teams, and use purpose-built tools to build more inclusive customer experiences.<\/li>\n<\/ul>\n<\/blockquote>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-defining-excellent-accessible-customer-service\">Defining Excellent Accessible Customer Service<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.bemyeyes.com\/business\/accessible-customer-service-suite\/\" target=\"_blank\" rel=\"noreferrer noopener\">Accessible customer service <\/a> is a core standard of excellence for any modern organization. As digital interactions become the default, businesses must ensure that everyone, regardless of ability, can access help, complete tasks, and feel valued throughout the service experience. It meets people where they are, in their language, on their terms, and with the tools they already use. And, when done right, it benefits everyone, not just customers with disabilities.<\/p>\n\n\n\n<p>So what exactly makes customer service both excellent and accessible?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-accessible-by-design\">Accessible by Design <\/h3>\n\n\n\n<p>Great accessible service is built from the ground up to meet a wide range of needs. This includes: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Interfaces that work with screen readers and keyboard navigation <\/li>\n\n\n\n<li>Simple, intuitive flows that minimize cognitive load <\/li>\n\n\n\n<li>Multimodal access from live calls to AI chat and image-based support <\/li>\n\n\n\n<li>Responsive design that works across devices and screen sizes <\/li>\n\n\n\n<li>Customizable user settings for font size, contrast, and color scheme. <\/li>\n\n\n\n<li>Support for multiple languages and reading levels <\/li>\n<\/ul>\n\n\n\n<p>Accessibility should be woven into every channel and every step to ensure no customer is left out or forced into a workaround. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-empowering-and-respectful\">Empowering and Respectful <\/h3>\n\n\n\n<p>Excellent accessible service restores independence. For example, when a blind or low-vision customer can troubleshoot a product using <a href=\"https:\/\/www.bemyeyes.com\/business\/bme-service-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">visual AI<\/a>, or when a deaf customer can resolve an issue through text-first support, it cuts resolution times, boosts customer satisfaction and promotes independence.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-seamless-and-smart\">Seamless and Smart <\/h3>\n\n\n\n<p>The most effective accessible services are powered by the latest technology: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>AI-powered image interpretation<\/strong>, like Be My AI, helps users understand visual content, such as product labels or error screens, in real time. <\/li>\n\n\n\n<li><strong>Visual assistance via one-way video<\/strong>, like <a href=\"https:\/\/www.bemyeyes.com\/business\/bme-service-connect\/\" target=\"_blank\" rel=\"noreferrer noopener\">Service Connect<\/a>, allows agents to literally see through a blind or low-vision user\u2019s device and guide them without any guesswork.<\/li>\n<\/ul>\n\n\n\n<p>Businesses that implement AI and the latest tech solutions usually see vast improvements in support handle times and increased ROI.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-business-impact\">The Business Impact <\/h2>\n\n\n\n<p><strong><em>According to a 2020 study by <a href=\"https:\/\/www.accenture.com\/gb-en\" target=\"_blank\" rel=\"noreferrer noopener\">Accenture<\/a>, businesses that actively engage in accessibility achieve, on average, 28% higher revenue, double the net income, and 30% higher profit margins than their counterparts. <\/em><\/strong><\/p>\n\n\n\n<p>Accessible customer service can often have a bigger business impact than simply making it more seamless for users that are disabled. <\/p>\n\n\n\n<p>When you make it easier for everyone to get help, you elevate your entire service experience. Accessible service is excellent service because it delivers value where it matters most: loyalty, reputation, and performance. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-loyalty\">Loyalty <\/h3>\n\n\n\n<p><strong><em>43% of customers spend more on brands that they are loyal to &#8211; Fundera <\/em><\/strong><\/p>\n\n\n\n<p>Customers stay with brands that understand them. When a blind or low-vision customer can get help without jumping through hoops that loyalty deepens. And, it often extends beyond the individual to their networks: family, friends, caregivers, and community. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-brand-reputation\">Brand Reputation <\/h3>\n\n\n\n<p><strong><em>Around 4 in 5 consumers need to trust a brand to consider buying from it &#8211; Edelman <\/em><\/strong><\/p>\n\n\n\n<p>Investing in <a href=\"https:\/\/www.bemyeyes.com\/business\/customer-accessibility-management-solutions\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer accessibility<\/a> sends a clear message: Everyone is welcome here. That message carries weight. Companies seen as inclusive are more trusted, better reviewed, and more likely to be recommended.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-operational-roi\">Operational ROI <\/h3>\n\n\n\n<p><strong><em>Businesses can grow revenues between 4% and 8% above their market when prioritizing better customer service experiences. &#8211; Bain &amp; Company <\/em><\/strong><\/p>\n\n\n\n<p>Accessible doesn\u2019t mean expensive. In fact, the right tools drive down cost. Microsoft\u2019s integration of Be My AI and Service Connect led to: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Over 90% of support requests resolved without human involvement <\/li>\n\n\n\n<li>A 66% reduction in handle times <\/li>\n\n\n\n<li>Fewer repeat contacts and more efficient agent escalations <\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-market-expansion\">Market Expansion <\/h3>\n\n\n\n<p><strong><em><a href=\"https:\/\/www.who.int\/teams\/noncommunicable-diseases\/sensory-functions-disability-and-rehabilitation\/global-report-on-health-equity-for-persons-with-disabilities#:~:text=An%20estimated%201.3%20billion%20people,health%20as%20those%20without%20disabilities\" target=\"_blank\" rel=\"noreferrer noopener\">An estimated 16% of the global population experience a significant disability &#8211; World Health Organization <\/a><\/em><\/strong><\/p>\n\n\n\n<p>That\u2019s a massive and often underserved customer base. When services are accessible, businesses don\u2019t just do the right thing; they tap into new market segments with real spending power. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-compliance-risk-mitigation\">Compliance + Risk Mitigation <\/h3>\n\n\n\n<p><strong><em>2024 saw over 4,000 ADA lawsuits filed in state and federal courts &#8211; UsableNet <\/em><\/strong><\/p>\n\n\n\n<p>While accessibility laws vary by region, one thing is clear: non-compliance is costly. Lawsuits, fines, and public backlash can erode trust and damage a brand. <\/p>\n\n\n\n<p>Accessible service helps businesses perform better because it puts people first. It creates seamless, scalable, inclusive experiences where everyone benefits.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cta-service-cms2.hubspot.com\/web-interactives\/public\/v1\/track\/redirect?encryptedPayload=AVxigLLhzugW2wpmpphn0knwBhnUz3DEAte3E%2B1eoiLkWDB0SCV6%2BOp2GOr%2F7gxp3eUHpWEqJVxLlDLJFk%2FnqVGsfECNRfQhA3EEHMdG1oveXO4W%2FOBRtEWx5A%2FVzP7xO%2F1Bub1cf%2B1LoctDWxJcGmGSKaap5C7dPcHw9vAryDKKoJIe%2BpXz1kQWyOmMmOyHvaoNPB%2BX96xiXZE%3D&amp;webInteractiveContentId=190035116658&amp;portalId=6577197\"><img decoding=\"async\" data-src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/6577197\/interactive-190035116658.png\" alt=\"Download the FREE eBook\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-start-building-accessible-customer-service\">How to Start Building Accessible Customer Service <\/h2>\n\n\n\n<p>Creating an <a href=\"https:\/\/www.bemyeyes.com\/business\/accessible-customer-service-suite\/\">accessible customer service<\/a> experience doesn\u2019t require starting from scratch but it does require intention, alignment, and the right tools. Whether you&#8217;re just getting started or leveling up your efforts, here\u2019s a step-by-step guide to help you build accessible service that drives real impact for your customers and your business.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-audit-your-current-support-channels\">Audit Your Current Support Channels <\/h3>\n\n\n\n<p>Begin by reviewing your customer support ecosystem: websites, apps, phone systems, chatbots, and help desks. Ask: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Are they compliant with recognized accessibility standards (e.g., WCAG, ADA, <a href=\"https:\/\/www.bemyeyes.com\/business\/blog\/preparing-for-the-european-accessibility-act\/\" target=\"_blank\" rel=\"noreferrer noopener\">EAA<\/a>)?<\/li>\n\n\n\n<li>Can users navigate with assistive technologies like screen readers, keyboard-only controls, or voice commands? <\/li>\n\n\n\n<li>Are there alternatives provided for visual, auditory, or motor-based tasks (e.g., captions, transcripts, simplified navigation)? <\/li>\n\n\n\n<li>Is your language clear, plain, and easy to understand? Identifying these gaps is your launchpad for change. <\/li>\n\n\n\n<li>Consider involving accessibility consultants or using automated and manual testing tools to ensure a thorough audit.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-engage-users-with-disabilities\">Engage Users with Disabilities <\/h3>\n\n\n\n<p>The best way to build accessible experiences? Ask the people who use them. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Conduct user testing with people who have diverse disabilities; blind, low vision, hearing impairments, cognitive challenges, motor disabilities, and more. <\/li>\n\n\n\n<li>Gather qualitative feedback through interviews, surveys, and accessibility forums. <\/li>\n\n\n\n<li>Partner with advocacy groups and organizations who specialize in accessibility to gain invaluable insights and help validate your improvements. <\/li>\n\n\n\n<li>Use this input to guide feature design, copywriting, interaction flows, <a href=\"https:\/\/www.bemyeyes.com\/business\/blog\/what-is-web-accessibility\/\" target=\"_blank\" rel=\"noreferrer noopener\">web accessibility<\/a> and priority fixes.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-consider-purpose-built-solutions\">Consider Purpose-Built Solutions <\/h3>\n\n\n\n<p>If building everything in-house feels daunting, you\u2019re not alone. Many companies turn to accessibility-first platforms and third-party tools designed specifically to meet user needs quickly and affordably. Examples include: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Platforms like Be My Eyes, which seamlessly connects visually impaired customers to AI support and live agents for assistance <\/li>\n\n\n\n<li>AI-powered chatbots with accessibility features <\/li>\n\n\n\n<li>Tools that support multi-modal communication <\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-train-and-empower-your-support-teams\">Train and Empower Your Support Teams <\/h3>\n\n\n\n<p>Accessible customer service isn\u2019t just about technology, it\u2019s about the people. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide ongoing training on accessibility best practices and disability awareness for all customer-facing staff. <\/li>\n\n\n\n<li>Equip agents with the tools and scripts needed to assist customers with diverse needs effectively and empathetically. <\/li>\n\n\n\n<li>Foster a culture of patience, respect, and proactive problem-solving. Well-prepared teams improve first-contact resolution and customer trust. <\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-build-accessibility-into-your-product-and-service-roadmap\">Build Accessibility into Your Product and Service Roadmap <\/h3>\n\n\n\n<p>Make accessibility a core part of your product and service development. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Include accessibility requirements in your design and engineering processes. <\/li>\n\n\n\n<li>Use accessibility checklists and automated testing in QA workflows. <\/li>\n\n\n\n<li>Prioritize features and updates that improve inclusivity and ease of use. <\/li>\n\n\n\n<li>Track accessibility metrics and user feedback over time to guide continuous improvement.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-be-my-eyes-accessible-customer-service-suite\">The Be My Eyes Accessible Customer Service Suite <\/h2>\n\n\n\n<p>The Accessible Customer Service Suite is a fully integrated solution built specifically to help businesses connect with blind and low-vision customers. It\u2019s fast to deploy, easy to manage, and designed for real-world results. <\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.bemyeyes.com\/business\/bme-customer-directory\/\" target=\"_blank\" rel=\"noreferrer noopener\">Service Directory <\/a><br><\/strong>Boost your accessibility profile with a branded, searchable listing in the Be My Eyes app where over 800,000 blind and low-vision users already look for support. <\/p>\n\n\n\n<p><a href=\"https:\/\/www.bemyeyes.com\/business\/bme-service-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Service AI <br><\/a><br>Provide scalable, 24\/7 support through image-to-text interpretation and an AI chatbot that resolves up to 90% of inquiries without human intervention. <\/p>\n\n\n\n<p><a href=\"https:\/\/www.bemyeyes.com\/business\/bme-service-connect\/\" target=\"_blank\" rel=\"noreferrer noopener\">Service Connect <\/a><br>Escalate seamlessly to live agents via one-way video and two-way audio calls. Agents see what the user\u2019s camera sees, enabling fast and effective resolutions. <\/p>\n\n\n\n<p>Together, these tools allow you to deliver excellent, accessible customer service for blind and low-vision consumers without overhauling your entire infrastructure. <\/p>\n\n\n\n<p>Industry leaders like Microsoft, Sony, and Hilton are already integrating tools like Be My AI and Service Connect into their customer service experience. Ready to turn your existing customer service into excellent accessible customer service? <\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.bemyeyes.com\/business\/request-a-demo\/\" target=\"_blank\" rel=\"noreferrer noopener\">Book a FREE demo<\/a> of Be My Eyes today.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cta-service-cms2.hubspot.com\/web-interactives\/public\/v1\/track\/redirect?encryptedPayload=AVxigLLVpwVPJ1y1rPN3CodA4A4SoFuta%2FyAuYyoPhGZI9BiRv%2B8tiFo%2Bhg92le8Geap2rQsWIzo9azZw8KyeTw2cUnj%2BfNVl%2BRk2cHf5ZQMdYrXyxypxe1ejgJe%2FIvR7Avx8cJfWboEJ%2FMAZVF9AawM77gwbLHSc7bhUuwAnXPmqpQClfyURMniy2WTXQib7D6yAejVYYrB2RCYR7lJZO2A94udVg2y%2FGnlJNjj51ioGJHJVF%2BsYv%2BO5b%2F%2BZzYVMzhAwK%2BV7bHTvTw6YwEiSIFqF7bGGtW3uYXTV1ZxUJz1Usk8V2yTL5J2RJ0E0oI5VvLihoxRPX%2B5BJPkNOb09oaur%2B6%2B2RNgcw%3D%3D&amp;webInteractiveContentId=189631815785&amp;portalId=6577197\"><img decoding=\"async\" data-src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/6577197\/interactive-189631815785.png\" alt=\"Download the FREE eBook\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Did you know that according to the 2025 CX trends report by Zendesk, 73% of consumers will switch to a competitor after multiple bad experiences and over half of consumers will switch to a competitor after only one bad experience? The importance of delivering excellent customer service can\u2019t be understated, and your business needs to<\/p>\n","protected":false},"author":12,"featured_media":1264,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-2909","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What is Excellent Accessible Customer Service? - Be My Eyes<\/title>\n<meta name=\"description\" content=\"Discover what excellent accessible customer service is and how to start building it into your business support workflow.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bemyeyes.com\/business\/blog\/what-is-excellent-accessible-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is Excellent Accessible Customer Service?\" \/>\n<meta property=\"og:description\" content=\"Discover what excellent accessible customer service is and how to start building it into your business support workflow.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bemyeyes.com\/business\/blog\/what-is-excellent-accessible-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Be My Eyes for Business\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/bemyeyesapp\/?loc\" \/>\n<meta property=\"article:author\" content=\"#\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-21T12:11:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-16T13:42:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/02\/Container-10.png\" \/>\n\t<meta property=\"og:image:width\" content=\"599\" \/>\n\t<meta property=\"og:image:height\" content=\"370\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Matthew Tudge\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@#\" \/>\n<meta name=\"twitter:site\" content=\"@BeMyEyes\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Matthew Tudge\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.bemyeyes.com\/business\/blog\/what-is-excellent-accessible-customer-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.bemyeyes.com\/business\/blog\/what-is-excellent-accessible-customer-service\/\"},\"author\":{\"name\":\"Matthew Tudge\",\"@id\":\"https:\/\/www.bemyeyes.com\/business\/#\/schema\/person\/be8b8e49ba9bccd49342d19e7180a8e2\"},\"headline\":\"What is Excellent Accessible Customer Service?\",\"datePublished\":\"2025-05-21T12:11:36+00:00\",\"dateModified\":\"2026-04-16T13:42:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.bemyeyes.com\/business\/blog\/what-is-excellent-accessible-customer-service\/\"},\"wordCount\":1496,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.bemyeyes.com\/business\/blog\/what-is-excellent-accessible-customer-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/02\/Container-10.png\",\"articleSection\":[\"Blog\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.bemyeyes.com\/business\/blog\/what-is-excellent-accessible-customer-service\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.bemyeyes.com\/business\/blog\/what-is-excellent-accessible-customer-service\/\",\"url\":\"https:\/\/www.bemyeyes.com\/business\/blog\/what-is-excellent-accessible-customer-service\/\",\"name\":\"What is Excellent Accessible Customer Service? 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