{"id":2338,"date":"2019-03-13T00:00:00","date_gmt":"2019-03-13T00:00:00","guid":{"rendered":"https:\/\/www.bemyeyes.com\/business\/a-warm-welcome-to-the-newest-specialized-help-partner-google\/"},"modified":"2025-10-09T15:13:28","modified_gmt":"2025-10-09T15:13:28","slug":"a-warm-welcome-to-the-newest-specialized-help-partner-google","status":"publish","type":"post","link":"https:\/\/www.bemyeyes.com\/business\/blog\/a-warm-welcome-to-the-newest-specialized-help-partner-google\/","title":{"rendered":"A Warm Welcome to the Newest Specialized Help Partner: Google"},"content":{"rendered":"

We\u2019re pleased to announce that Google is the newest company onboard the Specialized Help platform! Specialized Help enables blind and low-vision users to connect directly with company representatives through a live video connection for assistance<\/a> with the company\u2019s products or services. Blind and low-vision users can now request assistance from the Google Disability Support team through the Be My Eyes app for questions about assistive tools or accessibility features within Google\u2019s products.<\/p>\n

\n

\u201cWe are very proud to add Google to Specialized Help, this is a big step for accessibility and we are honored to have the support of Google to help blind and low-vision individuals lead more independent lives.\u201d<\/p>\n<\/blockquote>\n

– Alexander Hauerslev Jensen, CCO at Be My Eyes.<\/p>\n

It is Google\u2019s mission to organize the world\u2019s information and make it universally accessible and useful for everyone, and accessibility is a core consideration for Google from the earliest design stages to release. Now, Google also offers customer support that is accessible and more efficient for their blind and low-vision customers.<\/p>\n

\n

\u201cThe Disability Support team aims to provide the best support possible for people with disabilities. We are thrilled to partner with Be My Eyes as this brings us one step closer to achieving that goal.\u201d<\/p>\n<\/blockquote>\n

\u200d<\/em>– Kyndra LoCoco, Accessibility Partner and Community Programs Manager at Google.<\/p>\n

The Google Disability Support will be open Monday through Friday 8AM-5PM PT, currently available in English only. Google can be contacted through the Be My Eyes Specialized Help platform by users in Australia, Canada, Hong Kong, Ireland, India, Malaysia, Mexico, New Zealand, the Philippines, Singapore, South Africa, the United Kingdom, and the United States.<\/p>\n

We\u2019re working to expand the Specialized Help platform, and if there are any companies that you would like to seek assistance from, please share your suggestion<\/a>, and we\u2019ll do our best to get them onboard the platform.<\/p>\n\n\n

\"Download<\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"

Blind and low-vision Be My Eyes users in selected countries can now request help from the Google Disability Support team through the Specialized Help platform.<\/p>\n","protected":false},"author":3,"featured_media":1747,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-2338","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"\nA Warm Welcome to the Newest Specialized Help Partner: Google - Be My Eyes for Business<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bemyeyes.com\/business\/blog\/a-warm-welcome-to-the-newest-specialized-help-partner-google\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A Warm Welcome to the Newest Specialized Help Partner: Google\" \/>\n<meta property=\"og:description\" content=\"Blind and low-vision Be My Eyes users in selected countries can now request help from the Google Disability Support team through the Specialized Help platform.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bemyeyes.com\/business\/blog\/a-warm-welcome-to-the-newest-specialized-help-partner-google\/\" \/>\n<meta property=\"og:site_name\" content=\"Be My Eyes for Business\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/bemyeyesapp\/?loc\" \/>\n<meta property=\"article:published_time\" content=\"2019-03-13T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-09T15:13:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/Whats-New-Cover.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1400\" \/>\n\t<meta property=\"og:image:height\" content=\"860\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"bemyeyes editor\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@BeMyEyes\" \/>\n<meta name=\"twitter:site\" content=\"@BeMyEyes\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"bemyeyes editor\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.bemyeyes.com\/business\/blog\/a-warm-welcome-to-the-newest-specialized-help-partner-google\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.bemyeyes.com\/business\/blog\/a-warm-welcome-to-the-newest-specialized-help-partner-google\/\"},\"author\":{\"name\":\"bemyeyes editor\",\"@id\":\"https:\/\/www.bemyeyes.com\/business\/#\/schema\/person\/9b7e4c67a2bf77e7732bda47a6477f02\"},\"headline\":\"A Warm Welcome to the Newest Specialized Help Partner: Google\",\"datePublished\":\"2019-03-13T00:00:00+00:00\",\"dateModified\":\"2025-10-09T15:13:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.bemyeyes.com\/business\/blog\/a-warm-welcome-to-the-newest-specialized-help-partner-google\/\"},\"wordCount\":324,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.bemyeyes.com\/business\/blog\/a-warm-welcome-to-the-newest-specialized-help-partner-google\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/Whats-New-Cover.png\",\"articleSection\":[\"Blog\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.bemyeyes.com\/business\/blog\/a-warm-welcome-to-the-newest-specialized-help-partner-google\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.bemyeyes.com\/business\/blog\/a-warm-welcome-to-the-newest-specialized-help-partner-google\/\",\"url\":\"https:\/\/www.bemyeyes.com\/business\/blog\/a-warm-welcome-to-the-newest-specialized-help-partner-google\/\",\"name\":\"A Warm Welcome to the Newest Specialized Help Partner: Google - 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