{"id":2288,"date":"2023-02-22T00:00:00","date_gmt":"2023-02-22T00:00:00","guid":{"rendered":"https:\/\/www.bemyeyes.com\/business\/avanti-west-coast-joins-forces-with-be-my-eyes-to-make-transportation-more-accessible\/"},"modified":"2025-10-28T09:17:49","modified_gmt":"2025-10-28T09:17:49","slug":"avanti-west-coast-joins-forces-with-be-my-eyes-to-make-transportation-more-accessible","status":"publish","type":"post","link":"https:\/\/www.bemyeyes.com\/business\/news\/avanti-west-coast-joins-forces-with-be-my-eyes-to-make-transportation-more-accessible\/","title":{"rendered":"Avanti West Coast joins forces with Be My Eyes to make transportation more accessible"},"content":{"rendered":"<p><a href=\"https:\/\/www.bemyeyes.com\/business\/travel-and-transport\/\">Traveling on public transport<\/a> can be intimidating for individuals with a visual impairment. The challenges of crowds, self-navigation, and checking inaccessible schedules all makes for a difficult experience. Most recent available data shows that in the UK, <strong>people with disabilities take 38% fewer trips than those without<\/strong>. This figure hasn\u2019t changed for over a decade, despite being a recognised issue.<\/p>\n<p>Now, <strong>Avanti West Coast<\/strong> wants to change this by taking accessible transportation to the next level! AWC has launched a dedicated resource, <strong>Travel Companion<\/strong>, to provide customers living with disabilities with instant help during their journey, in a first for the UK rail industry! Through this service, AWC connects passengers to a person that can offer special assistance when traveling, making journeys more accessible by giving disabled customers the opportunity to contact a human being for dedicated support in times of need.<\/p>\n<p>But there\u2019s more, and this is where Be My Eyes enters the picture! To further enhance accessibility for all people traveling on the West Coast Line, <strong>AWC has decided to join our Specialized Help Service<\/strong>. That\u2019s right! From today, all blind and low vision Be My Eyes users in the UK can connect with an Avanti West Coast representative to get <a href=\"https:\/\/www.bemyeyes.com\/business\/bme-service-connect\/\">real time video assistance<\/a> while traveling on the West Coast Main Line.<\/p>\n<p><em>\u201cUtilizing accessible technology to build a rapport with our disabled customers and respond to their needs will help us to improve the journey experience. Our partnership with Be My Eyes \u2013 a first for the transport industry &#8211; will further enhance the overall interaction via Travel Companion, so we can assist customers in the best possible way.\u201d<\/em> said Brandon Peat, Accessibility and Inclusion Manager at Avanti West Coast.<\/p>\n<p><em>\u201cOur partnership with Avanti West Coast is a further step into a more accessible and inclusive travel experience for millions of blind and low vision individuals\u201d <\/em>says Hans J\u00f8rgen Wiberg, Founder of Be My Eyes Be My Eyes <em>\u201cThis is the first time a transportation company joins Be My Eyes Specialized Help and we are all so excited about this opportunity! \u201d.<\/em><\/p>\n<p>Avanti West Coast representatives are available on Be My Eyes Specialized Help <strong>everyday from 7am to 10pm GMT<\/strong>. The service is available in English. Reaching out to an AWC representative is easy: open the Be My Eyes app, click on Specialized Help and select \u201cTravel &amp; Transportation\u201d. Here, tap on Avanti West Coast and you will be connected in a matter of seconds! You can also visit their profile by clicking on this link: <a href=\"https:\/\/profiles.bemyeyes.com\/catalog\/avanti-west-coast\">Avanti West Coast profile<\/a><\/p>\n<p>Together, Be My Eyes and Avanti West Coast take another step in providing accessible and inclusive transportation to millions of blind and low vision individuals in the UK. If you too are interested in making an impact by joining our platform, don\u2019t hesitate to reach out for more information!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>All blind and low vision users in the UK can now contact an Avanti West Coast representative to get real time assistance with their trip on the West Coast Main Line!<\/p>\n","protected":false},"author":3,"featured_media":1641,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[6],"tags":[],"class_list":["post-2288","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Avanti West Coast joins forces with Be My Eyes to make transportation more accessible - Be My Eyes for Business<\/title>\n<meta name=\"description\" content=\"Avanti West Coast has joined forces with Be My Eyes to make transportation more accessible. 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