{"id":38,"date":"2025-02-22T18:58:47","date_gmt":"2025-02-22T18:58:47","guid":{"rendered":"https:\/\/www.bemyeyes.com\/business\/?page_id=38"},"modified":"2026-04-08T11:00:16","modified_gmt":"2026-04-08T11:00:16","slug":"accessible-customer-service-suite","status":"publish","type":"page","link":"https:\/\/www.bemyeyes.com\/business\/accessible-customer-service-suite\/","title":{"rendered":"Customer Accessibility Suite"},"content":{"rendered":"\n<section\n        class=\"max-w-screen-xl px-4 2xl:px-0 mx-auto flex flex-col md:flex-row gap-8 items-stretch h-full py-12 transition-colors duration-300 \"\n        role=\"region\"\n        id=\"hero\"         aria-labelledby=\"hero-heading\"\n>\n    <!-- Left Column (2\/3 width) -->\n    <div\n            class=\"w-full md:w-full lg:w-2\/3 p-6 lg:p-16 rounded-2xl border border-primary bg-secondary flex flex-col gap-6 bg-[var(--hero-bg)]\"\n            aria-labelledby=\"hero-heading hero-text\"\n    >\n        <!-- Text Content -->\n        <div class=\"Text flex flex-col gap-6 h-full justify-start\">\n                        <h1 id=\"hero-heading\" class=\"heading-1 text-primary-light mb-6 font-medium\">\n                Deliver exceptional service to every customer            <\/h1>\n                                    <p\n                    id=\"hero-text\"\n                    class=\"text-body text-xl lg:text-xl leading-relaxed mb-6\">\n                The Customer Accessibility Suite gives businesses and government organizations the tools to better connect with customers who are blind or have low vision.            <\/p>\n                    <\/div>\n    <\/div>\n\n    <!-- Right Column (1\/3 width) -->\n    <div\n            class=\"w-full md:w-full lg:w-1\/3 rounded-2xl flex bg-center bg-contain items-center justify-center min-h-[400px] md:h-100vh lazyload\"\n            role=\"img\"\n            aria-labelledby=\"right-column-title\"\n            aria-describedby=\"right-column-description\"\n            style=\"background-image:inherit; background-size: cover; background-position: top center;\"\n     data-bg-image=\"url(&#039;https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/02\/bme-customer-service-e1741624455391.png&#039;)\">\n        <!-- Accessible Text Descriptions -->\n                <div id=\"right-column-title\" class=\"sr-only\">\n            Picture of Service user        <\/div>\n                        <div id=\"right-column-description\" class=\"sr-only\">\n            A woman with blone hair, using mobile phone to access the Be My Eyes app.        <\/div>\n            <\/div>\n<\/section>\n\n\n\n\n<section\n                aria-labelledby=\"audience-type-heading\"\n        class=\"mx-auto px-4 py-12 flex w-full flex-col items-center transition-colors duration-300 id=\"audience-type\" \"\n>\n    <div class=\"flex flex-col items-start gap-8 w-full max-w-screen-xl\">\n        <!-- Section Header -->\n        <header class=\"flex flex-col w-full items-start\">\n                        <p id=\"audience-type-subheading\" class=\"text-sm w-full font-normal text-tertiary text-[var(--text-eyebrow)]\">\n                Explore the suite            <\/p>\n                                    <h3 id=\"audience-type-heading\" class=\"text-3xl w-full lg:text-4xl font-medium leading-tight text-primary\">\n                Build loyalty by providing high-quality support to customers who are blind or have low vision            <\/h3>\n                    <\/header>\n\n                <!-- Cards -->\n        <div class=\"flex items-stretch flex-col md:flex-row gap-6 w-full\">\n                        <article\n                    class=\"w-full md:w-1\/3 flex flex-col bg-secondary border border-primary rounded-xl p-6 bg-[var(--hero-bg)]\"\n\n            >\n                <div class=\"h-full flex w-full flex-col justify-between items-start\">\n                    <div class=\"mb-12 w-full\">\n                                                <h4 id=\"user-card-heading\" class=\"text-3xl w-full lg:text-4xl font-medium text-primary mb-4\">\n                            Service Connect                        <\/h4>\n                                                                        <p class=\"text-body text-base w-full leading-relaxed mb-6\">\n                            Provide accessible customer experiences at scale. Our cutting-edge live video service tools enable faster resolution for your blind and low vision customers.                        <\/p>\n                                            <\/div>\n                                            <a class=\"btn w-full btn-primary\" href=\"https:\/\/www.bemyeyes.com\/business\/bme-service-connect\/\" role=\"button\" target=\"_self\" aria-label=\"Learn more about the Be My Eyes app for accessible customer services\">Learn More<\/a>\n                    \n                <\/div>\n            <\/article>\n                        <article\n                    class=\"w-full md:w-1\/3 flex flex-col bg-secondary border border-primary rounded-xl p-6 bg-[var(--hero-bg)]\"\n\n            >\n                <div class=\"h-full flex w-full flex-col justify-between items-start\">\n                    <div class=\"mb-12 w-full\">\n                                                <h4 id=\"user-card-heading\" class=\"text-3xl w-full lg:text-4xl font-medium text-primary mb-4\">\n                            Service Stream                        <\/h4>\n                                                                        <p class=\"text-body text-base w-full leading-relaxed mb-6\">\n                            Bring visual support into every customer interaction. Service Stream makes it easy for agents to turn any service call into a video stream for faster, accessible support for blind and low vision customers.                        <\/p>\n                                            <\/div>\n                                            <a class=\"btn w-full btn-primary\" href=\"https:\/\/www.bemyeyes.com\/business\/service-stream\/\" role=\"button\" target=\"_self\" aria-label=\"Learn more about the Be My Eyes app for accessible customer services\">Learn More<\/a>\n                    \n                <\/div>\n            <\/article>\n                        <article\n                    class=\"w-full md:w-1\/3 flex flex-col bg-secondary border border-primary rounded-xl p-6 bg-[var(--hero-bg)]\"\n\n            >\n                <div class=\"h-full flex w-full flex-col justify-between items-start\">\n                    <div class=\"mb-12 w-full\">\n                                                <h4 id=\"user-card-heading\" class=\"text-3xl w-full lg:text-4xl font-medium text-primary mb-4\">\n                            Service AI                        <\/h4>\n                                                                        <p class=\"text-body text-base w-full leading-relaxed mb-6\">\n                            Bring the power of visual AI to your customer support. Resolve service issues faster and improve satisfaction levels for your blind and low vision customers, with live agents still just one click away.                        <\/p>\n                                            <\/div>\n                                            <a class=\"btn w-full btn-primary\" href=\"https:\/\/www.bemyeyes.com\/business\/bme-service-ai\/\" role=\"button\" target=\"_self\" aria-label=\"Learn more about the Be My Eyes app for accessible customer services\">Learn More<\/a>\n                    \n                <\/div>\n            <\/article>\n                    <\/div>\n            <\/div>\n<\/section>\n\n\n<section class=\"py-8 lg:py-16 px-8 text-center\" id=\"logo-wall\">\n    <div class=\"max-w-screen-xl mx-auto\">\n                    <h2 class=\"text-tertiary text-sm font-normal font-inter text-[var(--text-eyebrow)] leading-relaxed\" id=\"about-us-heading\">\n                Trusted by            <\/h2>\n                            <div class=\"mt-8 flex flex-wrap w-full justify-center gap-32\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/AP-c-1.svg\" alt=\"The logo features a stylized sun peeking over the horizon line, with &quot;Accessible Pharmacy&quot; elegantly inscribed below.\" class=\"w-[100px] h-[37px] object-contain flex-img\" data-light=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/AP-c-1.svg\" data-dark=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/AP-w-1.svg\" data-contrast=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/AP-b-1.svg\"\/> \n                                    <img decoding=\"async\" src=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/national-federation-of-the-blind-nfb-logo-colour.svg\" alt=\"Logo of the National Federation of the Blind featuring a unique pattern and the inspiring slogan &quot;Live the life you want,&quot; embodying empowerment and self-determination.\" class=\"w-[100px] h-[37px] object-contain flex-img\" data-light=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/national-federation-of-the-blind-nfb-logo-colour.svg\" data-dark=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/national-federation-of-the-blind-nfb-logo-white.svg\" data-contrast=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/national-federation-of-the-blind-nfb-logo-black.svg\"\/> \n                                    <img decoding=\"async\" src=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/procter-gamble-1-e1748850237988.png\" alt=\"The image features the P&amp;G logo crafted in dark blue cursive letters set against a clean white background, epitomizing simplicity and elegance.\" class=\"w-[100px] h-[37px] object-contain flex-img\" data-light=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/procter-gamble-1-e1748850237988.png\" data-dark=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/procter-gamble-white-e1748850281463.png\" data-contrast=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/procter-gamble-black-e1748850257295.png\"\/> \n                                    <img decoding=\"async\" src=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/google-c.svg\" alt=\"google logo\" class=\"w-[100px] h-[37px] object-contain flex-img\" data-light=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/google-c.svg\" data-dark=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/google-w.svg\" data-contrast=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/googlr-b.svg\"\/> \n                                   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data-contrast=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/Barilla_b.svg\"\/> \n                             \n            <\/div>\n                            <div class=\"mt-8 flex w-full flex-wrap justify-center gap-32\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/Salesforce.com_logo.svg\" alt=\"salesforce logo\" class=\"w-[100px] h-[51px] object-contain flex-img\" data-light=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/Salesforce.com_logo.svg\" data-dark=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/Asset-1.svg\" data-contrast=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/Salesforce.com_logo_black.svg\"\/> \n                                    <img decoding=\"async\" src=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/rnib-logo.0f50786c3db3-1.svg\" alt=\"rnib logo\" class=\"w-[100px] h-[51px] object-contain flex-img\" data-light=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/rnib-logo.0f50786c3db3-1.svg\" data-dark=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/rnib-logo.0f50786c3db3-white.svg\" data-contrast=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/rnib-logo.0f50786c3db3-black.svg\"\/> \n                                    <img decoding=\"async\" src=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/Microsoft_logo_2012.svg\" alt=\"microsoft logo\" class=\"w-[100px] h-[51px] object-contain flex-img\" data-light=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/Microsoft_logo_2012.svg\" data-dark=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/Microsoft_logo_2012white.svg\" data-contrast=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/Microsoft_logo_2012black.svg\"\/> \n                                    <img decoding=\"async\" src=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/Hilton-Hotels-Resorts.svg\" alt=\"hilton logo\" class=\"w-[100px] h-[51px] object-contain flex-img\" data-light=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/Hilton-Hotels-Resorts.svg\" data-dark=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/Hilton-Hotels-Resorts-white.svg\" data-contrast=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/Hilton-Hotels-Resorts-black.svg\"\/> \n                                    <img decoding=\"async\" src=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/National_Health_Service_England_logo-1.svg\" alt=\"nhs logo\" class=\"w-[100px] h-[51px] object-contain flex-img\" data-light=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/National_Health_Service_England_logo-1.svg\" data-dark=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/National_Health_Service_England_logo-white.svg\" data-contrast=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/nhs-black.svg\"\/> \n                                    <img decoding=\"async\" src=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/Zain-Logo-Home-1.svg\" alt=\"zain logo\" class=\"w-[100px] h-[51px] object-contain flex-img\" data-light=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/Zain-Logo-Home-1.svg\" data-dark=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/Zain-Logo-Home-white.svg\" data-contrast=\"https:\/\/www.bemyeyes.com\/business\/wp-content\/uploads\/sites\/5\/2025\/03\/Zain-Logo-Home_black.svg\"\/> \n                            <\/div>\n            <\/div>\n<\/section>\n\n\n\n<section\n        id=\"blog-post-header-section-wysiwyg\"\n        aria-labelledby=\"post-title\"\n        class=\"px-0  md:px-8 pt-4 md:pt-8 lg:pt-16 pb-4 md:pb-8 lg:pb-16  flex flex-col justify-start items-center bg-primary transition-colors duration-300\"\n>\n    <div class=\"max-w-screen-lg flex flex-col justify-start items-start gap-16 w-full\">\n        <div class=\" w-full lg:px-16 lg:py-12 flex flex-col justify-start items-start\">\n                           <div style=\"width: 100%; max-width: 100%; height: auto;\">\n  <video style=\"width: 100%; height: auto;\" controls><source src=\"https:\/\/6577197.fs1.hubspotusercontent-na1.net\/hubfs\/6577197\/video\/Google_BME_2025_v2.mp4\">Your browser does not support the video tag.<\/video>\n<\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section id=\"contact-corporate\"  role=\"region\" class=\"\">\n    <div class=\"w-full max-w-screen-xl mx-auto py-4 px-4 2xl:py-12 2xl:px-6 flex flex-row lg:flex-row gap-12\">\n        <!-- Left Section -->\n\n            <div class=\"space-y-12 w-full\">\n                <div class=\"space-y-4\">\n                     \n                                        <h1 class=\"text-heading text-4xl font-medium font-inter leading-snug max-w-screen-xl\">\n                        Get in touch with our team today                    <\/h1>\n                     \n                <\/div>\n\n                                                    <section class=\"contact-form-section p-8 rounded-2xl border border-primary bg-section bg-[var(--hero-bg)] w-full md:w-2\/3\">\n                        <p><script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script><br \/>\n<script>\n  hbspt.forms.create({\n    portalId: \"6577197\",\n    formId: \"56084120-2974-40ca-a7ad-023dca671004\",\n    region: \"na1\",\nonFormReady: function($form) {\n      \/\/ Get current page URL\n      var currentUrl = window.location.href;\n      \/\/ Set hidden field value\n      var field = $form.find('input[name=\"submission_url\"]');\n      if (field.length) {\n        field.val(currentUrl);\n      }\n    }\n  });\n<\/script><\/p>\n                    <\/section>\n                            <\/div>\n\n        <\/div>\n\n        <!-- Right Section -->\n\n\n\n    <\/div>\n<\/section>\n\n\n<section class=\"max-w-screen-xl mx-auto py-8 lg:py-16 px-6 text-[var(--text-color)] bg-[var(--background-color)]\" >\n            <h2 class=\"text-3xl lg:text-4xl font-medium mb-6 border-b-2 pb-2 text-[var(--text-color)] border-[var(--border-primary-color)]\">\n            Frequently Asked Questions        <\/h2>\n                <div class=\"space-y-6\" id=\"faq-list\">\n                            <div class=\"border-b pb-4 border-[var(--border-primary-color)]\">\n                                            <button class=\"faq-toggle flex justify-between items-center w-full text-left text-xl font-bold py-2 text-[var(--text-color)]\"\n                                aria-expanded=\"false\" aria-controls=\"faq1\">\n                            What is accessibility in customer service?                            <span class=\"icon text-[var(--icon-bg)]\">+<\/span>\n                        <\/button>\n                                                                <p id=\"faq1\" class=\"faq-content hidden text-lg leading-relaxed text-primary-light\">\n                            Accessibility in customer service means making sure that all customers can easily interact with your business. This includes removing physical, digital, or communication barriers so that every customer has equal access to information, support, and services.                        <\/p>\n                                    <\/div>\n                            <div class=\"border-b pb-4 border-[var(--border-primary-color)]\">\n                                            <button class=\"faq-toggle flex justify-between items-center w-full text-left text-xl font-bold py-2 text-[var(--text-color)]\"\n                                aria-expanded=\"false\" aria-controls=\"faq2\">\n                            What is the Customer Accessibility Suite?                            <span class=\"icon text-[var(--icon-bg)]\">+<\/span>\n                        <\/button>\n                                                                <p id=\"faq2\" class=\"faq-content hidden text-lg leading-relaxed text-primary-light\">\n                            The Customer Accessibility Suite is a set of tools developed by Be My Eyes to help businesses and government agencies provide high-quality support for blind and low-vision customers. It includes Service Directory, Service AI, and Service Connect.                        <\/p>\n                                    <\/div>\n                            <div class=\"border-b pb-4 border-[var(--border-primary-color)]\">\n                                            <button class=\"faq-toggle flex justify-between items-center w-full text-left text-xl font-bold py-2 text-[var(--text-color)]\"\n                                aria-expanded=\"false\" aria-controls=\"faq3\">\n                            Who is the Customer Accessibility Suite for?                            <span class=\"icon text-[var(--icon-bg)]\">+<\/span>\n                        <\/button>\n                                                                <p id=\"faq3\" class=\"faq-content hidden text-lg leading-relaxed text-primary-light\">\n                            It\u2019s designed for organizations committed to accessible customer services and support, especially those in electronics, travel, hospitality, telecommunications, banking, and Governments, but not limited to these industries.                        <\/p>\n                                    <\/div>\n                            <div class=\"border-b pb-4 border-[var(--border-primary-color)]\">\n                                            <button class=\"faq-toggle flex justify-between items-center w-full text-left text-xl font-bold py-2 text-[var(--text-color)]\"\n                                aria-expanded=\"false\" aria-controls=\"faq4\">\n                            Is it compliant with accessibility regulations like the European Accessibility Act (EAA) and ADA?                            <span class=\"icon text-[var(--icon-bg)]\">+<\/span>\n                        <\/button>\n                                                                <p id=\"faq4\" class=\"faq-content hidden text-lg leading-relaxed text-primary-light\">\n                            The Customer Accessibility Suite is designed with accessibility at the core and helps organizations provide after sales and customer services in an accessible manner; a key component of EAA and ADA requirements.                        <\/p>\n                                    <\/div>\n                            <div class=\"border-b pb-4 border-[var(--border-primary-color)]\">\n                                            <button class=\"faq-toggle flex justify-between items-center w-full text-left text-xl font-bold py-2 text-[var(--text-color)]\"\n                                aria-expanded=\"false\" aria-controls=\"faq5\">\n                            What kind of support or training is provided?                            <span class=\"icon text-[var(--icon-bg)]\">+<\/span>\n                        <\/button>\n                                                                <p id=\"faq5\" class=\"faq-content hidden text-lg leading-relaxed text-primary-light\">\n                            Be My Eyes offers onboarding, technical support, and best-practice guidance to help your team provide outstanding accessible service from day one.                        <\/p>\n                                    <\/div>\n                            <div class=\"border-b pb-4 border-[var(--border-primary-color)]\">\n                                            <button class=\"faq-toggle flex justify-between items-center w-full text-left text-xl font-bold py-2 text-[var(--text-color)]\"\n                                aria-expanded=\"false\" aria-controls=\"faq6\">\n                            What results have other companies seen?                            <span class=\"icon text-[var(--icon-bg)]\">+<\/span>\n                        <\/button>\n                                                                <p id=\"faq6\" class=\"faq-content hidden text-lg leading-relaxed text-primary-light\">\n                            For organizations using Service AI, up to 90% of requests can be solved automatically, saving time and resources. Typically, a 67% reduction in fix time allows for quicker resolutions.  5% increase in customer satisfaction levels ensures a better experience for your clients. 75% increase in capacity means your team can handle more requests efficiently.                        <\/p>\n                                    <\/div>\n                    <\/div>\n    <\/section>\n\n<script>\n    document.addEventListener(\"DOMContentLoaded\", function () {\n        const faqButtons = document.querySelectorAll(\".faq-toggle\");\n\n        faqButtons.forEach(button => {\n            button.addEventListener(\"click\", function () {\n                const content = document.getElementById(this.getAttribute(\"aria-controls\"));\n                const isExpanded = this.getAttribute(\"aria-expanded\") === \"true\";\n\n                \/\/ Close all other accordions\n                faqButtons.forEach(btn => {\n                    btn.setAttribute(\"aria-expanded\", \"false\");\n                    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