{"id":3090,"date":"2025-06-16T14:03:25","date_gmt":"2025-06-16T14:03:25","guid":{"rendered":"https:\/\/www.bemyeyes.com\/business\/?page_id=3090"},"modified":"2026-03-30T12:22:26","modified_gmt":"2026-03-30T12:22:26","slug":"sky-ireland","status":"publish","type":"page","link":"https:\/\/www.bemyeyes.com\/business\/sky-ireland\/","title":{"rendered":"Sky Ireland"},"content":{"rendered":"
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\n Sky\u2019s mission is to make the world of entertainment accessible to all. <\/h1>\n
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As part of that commitment, Sky Ireland partners with Be My Eyes to provide free, real-time visual support for blind and low-vision customers. Through the Be My Eyes app, Sky customers can connect directly with Accessibility Advisors via live video, receiving the help they need with their Sky services.<\/p>\n <\/div>\n

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\n The Challenge & Objective <\/div>\n <\/div>\n
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The Challenge<\/b><\/p><\/blockquote>\n

 
\nTraditional customer service channels like phone or live chat can be frustrating for customers who are blind or have low-vision. Explaining technical issues without the ability to reference visual cues creates added complexity, longer call durations, and potentially lower customer satisfaction.<\/p>\n

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Additionally, a study conducted by Scope in 2020 shows how over 66% of individuals living with disability feel either frustrated, let down, excluded or upset by inaccessible TV programs and films.<\/p>\n

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The Objective<\/b><\/p><\/blockquote>\n

 
\nAs Europe\u2019s leading media and entertainment company, Sky Ireland is committed to ensuring that all their products and services are fully inclusive and easy for everyone to use. Sky Ireland set out to enhance its accessibility support offering with a solution that would:<\/p>\n <\/div>\n <\/div>\n

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\n \"Seamless\n <\/div>\n
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\n Provide real-time, visual customer support <\/div>\n <\/div>\n <\/div>\n \n
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\n Improve first-call resolution rates <\/div>\n <\/div>\n <\/div>\n \n
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\n Increase overall customer satisfaction <\/div>\n <\/div>\n <\/div>\n \n
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\n Align with Sky\u2019s long-standing commitment to accessibility <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n
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\n The Solution <\/h1>\n
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Be My Eyes and Sky worked together to implement our Service Connect solution, enabling Sky Ireland to now offer live video assistance to blind and low-vision customers directly through the Be My Eyes app.<\/p>\n

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Users can navigate to the Service Directory section of the app, select Technical, then choose Sky to initiate a call. Sky\u2019s trained Accessibility Advisors can then see the customer\u2019s issue through their smart device camera and offer immediate, visual troubleshooting support.<\/p>\n

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Whether it\u2019s setting up Sky Q, troubleshooting issues with broadband, adjusting settings on Sky Glass, or navigating accessibility features like Voice Guidance, Sky\u2019s support team can now assist visually and accurately.<\/p>\n <\/div>\n

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