{"id":3082,"date":"2025-06-09T15:29:16","date_gmt":"2025-06-09T15:29:16","guid":{"rendered":"https:\/\/www.bemyeyes.com\/business\/?page_id=3082"},"modified":"2026-03-11T10:36:54","modified_gmt":"2026-03-11T10:36:54","slug":"utilities","status":"publish","type":"page","link":"https:\/\/www.bemyeyes.com\/business\/utilities\/","title":{"rendered":"Utilities"},"content":{"rendered":"
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\n Making Utilities Accessible <\/h1>\n
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For blind and low-vision customers, managing utilities is often a frustrating experience. Simple tasks like understanding a bill or adjusting heating settings can come with barriers. Be My Eyes helps utility providers deliver accessible, real-time support<\/a> that ensures every customer has the tools and confidence to manage their home services independently.<\/p>\n <\/div>\n

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\n Why Be My Eyes for Utilities? <\/h4>\n <\/div>\n
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\n Whether it\u2019s understanding contract terms, navigating heating settings, or managing payments, Be My Eyes makes utility support more accessible. Through a unique blend of visual AI and real-time agent assistance, utility companies can deliver inclusive service experiences that reduce confusion, cut down resolution time, and increase customer satisfaction. <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n\n\n\n

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\n Example Use Cases <\/h3>\n <\/header>\n\n \n
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\n Billing Support <\/h4>\n

\n Visually impaired customers can show their physical utility bills via one-way video, enabling service agents to clarify charges, explain billing cycles, and resolve discrepancies in real-time. <\/p>\n <\/div>\n <\/div>\n <\/article>\n

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\n Contract Setup <\/h4>\n

\n New customers can use their smartphone camera to show installed equipment (e.g., meters, heaters), helping agents provide tailored contract suggestions and energy estimates. <\/p>\n <\/div>\n <\/div>\n <\/article>\n

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\n System Adjustments <\/h4>\n

\n Blind and low-vision users can visually share heating controls, thermostats, or water heater panels with a support agent, receiving step-by-step guidance on setup or adjustments to ensure comfort and efficiency. <\/p>\n <\/div>\n <\/div>\n <\/article>\n <\/div>\n <\/div>\n

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\n Automatic Payment Setup <\/h4>\n

\n Customers receive real-time help configuring automatic payments, reducing the stress of manual bill tracking while ensuring peace of mind that payments are secure and on time. <\/p>\n <\/div>\n <\/div>\n <\/article>\n

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\n Outage Reporting and Updates <\/h4>\n

\n When lights go out or water stops flowing, customers can visually show issues such as blinking meter lights to service agents, who can confirm outages, initiate service requests, or provide restoration timelines. <\/p>\n <\/div>\n <\/div>\n <\/article>\n

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\n Meter Reading <\/h4>\n

\n If customers need to report their utility usage, but can't read a traditional display, Be My Eyes enables them to show the meter directly to an agent or AI assistant for accurate readings and submission support. <\/p>\n <\/div>\n <\/div>\n <\/article>\n <\/div>\n <\/div>\n <\/div>\n\n \n

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