{"id":3030,"date":"2025-06-06T09:29:14","date_gmt":"2025-06-06T09:29:14","guid":{"rendered":"https:\/\/www.bemyeyes.com\/business\/?page_id=3030"},"modified":"2026-10-16T15:57:26","modified_gmt":"2026-10-16T15:57:26","slug":"banking","status":"publish","type":"page","link":"https:\/\/www.bemyeyes.com\/business\/banking\/","title":{"rendered":"Banking"},"content":{"rendered":"
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\n Making Banking More Accessible and More Secure for Blind and Low-Vision Customers <\/h1>\n
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Be My Eyes has 1.1M blind and low-vision users, and every day many of them call volunteers for help with statements, cards, ATMs and more. Our Customer Accessibility Suite gives them a secure way to get that help from your bank instead.<\/p>\n <\/div>\n

\n Request a FREE Demo<\/a>\n \n <\/div>\n <\/div>\n <\/div>\n\n \n
\n \n \"Hero\n \n \n <\/div>\n<\/section>\n\n
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\n Trusted by NatWest and other leading brands <\/h2>\n
\n \"NatWest \n \"Logo \n \"The \n \"google \n \"zendesk \n \"barilla \n \n <\/div>\n
\n \"salesforce \n \"rnib \n \"microsoft \n \"hilton \n \"nhs \n \"zain \n <\/div>\n <\/div>\n<\/section>\n\n\n\n\n
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Source: RNIB research, 2022<\/p>\n

\n For many blind and low-vision people, managing money independently is still out of reach. <\/h3>\n <\/header>\n\n \n
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\n 50%+ <\/h4>\n

\n are dissatisfied with their bank\u2019s accessibility <\/p>\n <\/div>\n <\/div>\n <\/article>\n \n

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\n Only 44% <\/h4>\n

\n can manage their own money independently <\/p>\n <\/div>\n <\/div>\n <\/article>\n \n

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\n 41% <\/h4>\n

\n received no accessible information even after asking for it <\/p>\n <\/div>\n <\/div>\n <\/article>\n \n <\/div>\n <\/div>\n<\/section>\n\n\n\n\n\n\n

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\n Why Be My Eyes for Banking? <\/h4>\n <\/div>\n
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\n Banking is built on visual information: verification codes, letters, ATMs and more. If a customer can\u2019t see them, they ask someone else for help – normal security circumvented. <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n\n\n

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\n The behavior <\/h4>\n

\n With no accessible alternative, your blind and low-vision customers rely on outside help to manage their money. <\/p>\n <\/div>\n <\/div>\n <\/article>\n

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\n The exposure <\/h4>\n

\n Card numbers, account details and one-time passcodes shared with others put your customers at risk and by extension, your bank. <\/p>\n <\/div>\n <\/div>\n <\/article>\n

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\n The fix <\/h4>\n

\n Be My Eyes provides you with the tools needed to assist your blind and low-vision customers at the point of need. All delivered in a secure and trusted way. <\/p>\n <\/div>\n <\/div>\n <\/article>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n\n

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\n Example Use Cases <\/h3>\n <\/header>\n\n \n
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\n Card Support <\/h4>\n

\n \u2713 Identifying debit and credit cards\r\n\u2713 Reading card numbers\r\n\u2713 Activating a new card\r\n\u2713 Understanding replacement card letters\r\n\u2713 Finding information on cards and packaging <\/p>\n <\/div>\n <\/div>\n <\/article>\n \n

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\n Banking Correspondence <\/h4>\n

\n \u2713 Reviewing statements\r\n\u2713 Understanding letters and notifications\r\n\u2713 Checking payment information\r\n\u2713 Understanding account updates <\/p>\n <\/div>\n <\/div>\n <\/article>\n \n

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\n ATM and Transaction Support <\/h4>\n

\n \u2713 Completing ATM transactions\r\n\u2713 Verifying transactions\r\n\u2713 Reading receipts\r\n\u2713 Checking balances <\/p>\n <\/div>\n <\/div>\n <\/article>\n \n

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\n Check Assistance <\/h4>\n

\n \u2713 Making sure the written and numeric amounts match\r\n\u2713 Confirming the payee name and date\r\n\u2713 Endorsing and filling out a check for deposit\r\n\u2713 Depositing a check by mobile or at an ATM <\/p>\n <\/div>\n <\/div>\n <\/article>\n \n

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\n Point of Sale Assistance <\/h4>\n

\n \u2713 Finding their way around touchscreen payment terminals\r\n\u2713 Confirming the amount before paying\r\n\u2713 Choosing a payment option, such as tap or chip\r\n\u2713 Deciding whether to add a tip <\/p>\n <\/div>\n <\/div>\n <\/article>\n \n

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\n Digital Banking Support <\/h4>\n

\n \u2713 Navigating online banking platforms\r\n\u2713 Setting up mobile banking apps\r\n\u2713 Understanding error messages <\/p>\n <\/div>\n <\/div>\n <\/article>\n \n <\/div>\n <\/div>\n<\/section>\n\n\n\n\n\n\n

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\n Give your customers a secure way to reach you <\/h4>\n <\/div>\n
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\n See how Be My Eyes helps your bank support blind and low-vision customers safely, on your terms. <\/p>\n Book a Free Demo<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n\n

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\n See it in Action <\/h2>\n <\/header>\n\n
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What We Offer<\/p>\n

\n Products and Services That Make an Impact in Banking <\/h3>\n <\/header>\n\n \n
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\n Service Directory <\/h4>\n

\n List your bank in the Be My Eyes Directory and give blind and low-vision customers a direct line to your own support team. Your phone number, hours and languages sit in one place, so they can reach you in a tap instead of searching online for the right number. <\/p>\n <\/div>\n \n Learn More<\/a>\n <\/div>\n <\/article>\n \n

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\n Service Stream <\/h4>\n

\n Customers call your usual support line. When your agent thinks seeing the issue would resolve it faster, they send a secure link in one tap and the call becomes a live video session in the customer\u2019s browser. It shortens calls and cuts back-and-forth, and works as a widget in your existing CX platform, with no new number or app required. <\/p>\n <\/div>\n \n Learn More<\/a>\n <\/div>\n <\/article>\n \n

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\n Service Connect <\/h4>\n

\n Customers connect with your bank directly from the Be My Eyes app, instantly starting a one-way video, two-way audio call. Your agents can then help with statements, cards, ATM screens and more, backed by call analytics. <\/p>\n <\/div>\n \n Learn More<\/a>\n <\/div>\n <\/article>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n

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\n Built for Banks <\/div>\n <\/div>\n
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Here’s why leading banking brands are trusting and integrating Be My Eyes into their customer support:<\/p>\n <\/div>\n <\/div>\n

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The largest community of blind and low-vision users<\/p>\n <\/div>\n <\/div>\n <\/div>\n \n

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Trusted by global banking brands and accessibility leaders<\/p>\n <\/div>\n <\/div>\n <\/div>\n \n

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Supports compliance with accessibility regulations<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n

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Call analytics and dashboards to track trends and improve service<\/p>\n <\/div>\n <\/div>\n <\/div>\n \n

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All visual sessions are fully encrypted<\/p>\n <\/div>\n <\/div>\n <\/div>\n \n

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\n \"Accessibility\n <\/div>\n
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A partnership story your marketing team will want to tell<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n

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\n See Be My Eyes in Action <\/h1>\n \n <\/div>\n\n \n
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Ready to deliver truly accessible banking experiences? Book your FREE demo today and see Be My Eyes for Business in action.<\/p>\n <\/div>\n \n \n <\/div>\n

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