For blind and low vision Be My Eyes users, volunteers can be extremely helpful with sorting out day-to-day tasks. But once in a while, they may stumble upon issues which might require assistance with a specific product or service. In these calls, a representative from the given company itself would be best suited to offer assistance. We have taken careful note of these kinds of calls and our answer is newest feature in the Be My Eyes app: Specialized Help. Specialized Help gives you the possibility to connect with businesses and organizations directly when you need assistance with their products or services. This new feature means that a trained company representative is available to answer questions or help to tackle issues with speed and in-depth solutions.
A Specialized Help call works just like any other Be My Eyes call. On your Be My Eyes homescreen you will now find two buttons instead of one. The main button ‘Call first available volunteer’, still makes a regular Be My Eyes call. Underneath this button, you will find ‘Specialized Help’. Tap it and you’ll be led to a list of companies available in your region. Select a company and Be My Eyes will connect you to the company’s customer service or disabilities help desk.
Starting this month, Microsoft agents are available through Be My Eyes Specialized Help for users in Australia, Canada, UK, Hong Kong, Ireland, India, Malaysia, New Zealand, the Philippines, Singapore, South Africa and the United States offering assistance in English. If you need help with Windows or Office products just give them a call.
Additional companies from a variety of fields will join the Specialized Help platform soon. If there are businesses and organizations that you may seek assistance from and would like them to a part of the Specialized Help, please let us know, and we will do our best to include them. You can give us a tip at firstname.lastname@example.org.