Be My Eyes Launches in the Care Sector with AI-Powered Accessibility for Care Homes and Home Care

Be My Eyes Expands into the Assisted Living and Care Sector with AI-Powered Accessibility Tools

SAN FRANCISCO, CA – August 15th, 2025 — Be My Eyes, the world’s leading Customer Accessibility Management platform for people who are blind or have low vision, today announced its official launch within the assisted living and elder care sector, bringing cutting-edge AI assistance, live video support, and family connectivity tools to assisted living, care homes and home care providers.

The need is urgent: according to the Royal National Institute for the Blind (RNIB), over 50% of care home residents are blind or have low vision, yet many care environments are still built around the needs of sighted residents.

The result is a daily cycle of small but time-consuming requests that residents would rather not be making, but staff still need to respond to, even when it distracts from more important care giving activities. Simple things like reading menus, navigating activity timetables, or completing paperwork can all chip away at residents’ autonomy and dignity, as well as valuable staff time.

Meanwhile, the sector faces a triple lock challenge: critical staff shortages, rising costs, and a growing elderly population. Be My Eyes’ accessibility tools help break that cycle, freeing up staff for higher-value care and empowering residents to live more independently and helping restore a sense of dignity.

A Complete Accessibility Toolkit for Care

Service AI – Instantly interprets printed or visual information using the resident’s smartphone camera, from menus and letters to appliance settings — resolving up to 90% of requests without the need for human intervention

Service Connect – Provides secure, one-way video, two-way audio calls with live care staff or trained agents for complex visual tasks, enabling real-time assistance even when staff are otherwise busy or off-site

Private Groups – Lets residents invite family and friends as trusted visual helpers, fostering connection and reducing routine calls to staff.

Benefits for Residents, Families, and Providers

The impact for the actor promises to be very significant in areas such as:

• Increased resident satisfaction and dignity by removing unnecessary daily barriers.
• Improved operational efficiency by reducing micro-interruptions, saving hours of staff time weekly.
• Building family trust through active involvement, transparency, and consistent communication.
• Scaling support capacity without proportional staffing increases — up to a 75% boost in effective coverage.

“Accessibility in care can really become a powerful strategic advantage,” said Mike Buckley, CEO at Be My Eyes. “We do understand that the care sector is all about the human connections, and that’s exactly what our tools enable. By proactively equipping residents with visual support tools, we empower them to participate fully in daily life, free up overworked staff, and create a care experience that families can feel confident about.”

“As someone who is blind, I know the frustration of needing to ask for help with simple, everyday things and I also know the pride and freedom that comes from doing them independently,” said Hans Jørgen Wiberg, Founder of Be My Eyes.

“We’re launching in the care sector because independence should not fade with age or vision loss. Technology can preserve dignity, relieve overworked staff, and keep families connected. That’s why we built Be My Eyes, and that’s why this matters now more than ever.”

The Be My Eyes Care Sector solutions are already available to providers worldwide, supporting over 180 languages and integrating seamlessly with existing smartphones or tablets, no new hardware required.

Download the free eBook, The Business Benefits for Accessible Care, or book a demo to see how Be My Eyes can transform accessibility in your care environment at bemyeyes.com/business

About Be My Eyes

Launched in 2015, Be My Eyes is a globally recognized and award-winning access technology provider for people who are blind or have low vision. With a global community of over 800,000 users, and over 8.5 million volunteers, Be My Eyes connects blind and low vision users with volunteers, professional agents and companies, through live video and Artificial Intelligence (AI) to tackle inaccessible parts of everyday life, whether at home or at work; and all for free to the end user.

Be My Eyes is available in more than 150 countries worldwide and its volunteers speak more than 180 languages.

To learn more, please visit bemyeyes.com and bemyeyes.com/business or join us on LinkedIn, X, Facebook, Instagram, Mastodon, Threads, Bluesky and TikTok.