Be My Eyes Announce Launch of Service AI as a Standalone Product

The AI-powered tool provides businesses with scalable and consistent 24/7 accessible customer service, plus instant access to 900,000+ potential blind and low vision customers

SAN FRANCISCO, CA  – 6th October, 2025 – Be My Eyes, the Accessibility Management platform for people who are blind or have low vision, today announced the availability of its Service AI solution as a standalone product. Previously provided as part of larger scale implementations of Be My Eyes Customer Accessibility Suite, the product is now available to smaller businesses looking to deliver accessible, scalable and consistent customer service to the blind and low vision community.

Service AI is an AI-powered virtual service agent built on the Be My Eyes platform, and accessible by over 900,000 blind and low vision consumers worldwide through the Be My Eyes app. It is a modern AI-driven customer service function that enables blind and low vision consumers to get the service support they want, when they need it.

Acting as a virtual agent, Service AI can be trained on a business’s products and services as well as how to identify certain problems and suggest solutions to solve them. The advanced AI interprets images, and chats with customers to provide consistent support, in various languages, and to solve their requests fast. In addition, Service AI can provide optional escalation to a human agent if and when needed.

Mike Buckley, CEO at Be My Eyes commented on the launch…

“Service AI can be absolutely transformative. You don’t necessarily even need dedicated service agents or a contact center. With Service AI, any business can now offer 24/7 support that is fully accessible, AI-powered, and most importantly focused on providing that support to blind and low vision customers”.

Unlike other customer service solutions, licensing Service AI includes automatic listing in the Be My Eyes Service Directory, a searchable support directory accessed by over 900,000 blind and low vision users worldwide. This provides immediate brand exposure to an engaged, loyal customer base that actively seeks out accessible businesses.

This not only makes Service AI a simple to implement and valuable support tool, but for those organizations that prioritize customer experience across all abilities and disabilities, it is also a clear brand differentiator and potential competitive advantage.

With the “virtual agent” and the automated customer service bot market now exploding, Service AI represents a refreshing alternative to many other systems that typically require complex integrations and set up work. Service AI is designed to be up and running almost instantly, which is particularly useful for organizations with little time on their hands, or small or medium sized business that may not yet be ready for large service desks and support staff.

Jesper Knutell, CRO at Be My Eyes had this to say…

“This launch levels the playing field for small and medium businesses in particular. Service AI combines two things SMEs rarely get at once; enterprise-grade technology and immediate access to a highly engaged global community. It’s a simple, affordable way to stand out and serve customers better.”

Service AI is available immediately for businesses wanting to provide fast, accessible, reliable support to build stronger customer relationships and advocates.

Learn more or request a free demo at: https://www.bemyeyes.com/business/bme-service-ai/

_____

About Be My Eyes

Launched in 2015, Be My Eyes is a globally recognized and award-winning access technology provider for people who are blind or have low vision. With a global community of 900,000+ users, and 9.3 million volunteers, Be My Eyes connects blind and low-vision users with sighted volunteers and companies, through live video and AI to tackle inaccessible parts of everyday life, whether at home or at work; all for free to the end user.

Be My Eyes is available in more than 150 countries worldwide and its volunteers speak more than 180 languages. 

To learn more, please visit bemyeyes.com or join us on LinkedIn, X, Facebook, Instagram, Mastodon, Threads and TikTok.